How do I fix images/photos not showing in messages (displays broken image icons)?

This has been happening since the second version of the beta. Unfortunately, even updating to the latest version still hasn't solved the problem. This issue occurs with all contacts. Occasionally an image will come through, but most often they will not. (This happens for both users with iMessage and without.)

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Posted on Oct 14, 2014 11:28 PM

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3 replies

Oct 15, 2014 12:37 PM in response to Falcon707

Hi,


This is unfortunately one of those posts where the Picture does not show.


I have several different accounts myself, iMessages, AIM registered name, two Apple IDs as AIM valid IDs, a Google Accounts another Jabber Account and the Bonjour Account.


I have seen this issue and have experienced it the most over Bonjour to a MacBook Pro running Snow Leopard and iChat 5


As you say the issue seems to come and go with no clear hint as to what causes it.


I would start with A PRAM/NVRAM reset.

Hold down the CMD+ALT+P+R keys when Restarting the computer until you have heard three Start Up Bongs, then let the start up continue normally.


If that does not work try a Safe Boot


Both these simple maintenance things reset some caches you can't do by other means.





User uploaded file

8:37 pm Wednesday; October 15, 2014


 iMac 2.5Ghz i5 2011 (Mavericks 10.9)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 Couple of iPhones and an iPad

Oct 17, 2014 1:14 PM in response to Falcon707

Umm,


They were things that I have used during the time I have had the issue myself.

It seems to have improved things on some services (namely AIM) but have left the issue the same with my Bonjour connection to my Snow Leopard Mac.


On mine the File Transfer window reports it Failed (See Window Menu).

On other accounts sometimes the Chat shows an icon and it will open in Preview rather than displaying In-line.


It is not something that I do that often and is not something I have spent a great amount of time on.


You could try this:-

In the Finder use the Go Menu > Go to Folder and type (or Copy from here) ~/Library/Preferences into the dialogue box that appears.

Once in the Preferences folder find the com.apple.ichat.plist file

Depending on the service the picture is coming on you can delete (Drag to Trash) the Preferences (.plist file) for that service (com.apple.ichat.AIM.plist or com.apple.ichat.Jabber.plist for instance).

There is a Yahoo one and a Subnet one for the Bonjour Account.

Restart the app each time.


If that does not work try deleting the com.apple.ichat.plist itself.

DO NOT delete them together as this will cause the app to have to be reset with the basic account info.


If it is the iMessages account that is effected try deleting com.apple.imessages.bag.plist as this one is the contact with the server as are the ones above.

Again restart the app.



User uploaded file

9:14 pm Friday; October 17, 2014


 iMac 2.5Ghz i5 2011 (Mavericks 10.9)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 Couple of iPhones and an iPad

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How do I fix images/photos not showing in messages (displays broken image icons)?

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