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Naj16 Author

Level 1

62 points

IPhone 6 Plus is dead its not turning on

My brand new iphone 6 plus has died on me, its been 3 days its not switching on.

The battery was full when it just died I havent even used the phone that much and is always kept

in a safe place.

I have attempted everything in turning it on but nothing seems to work from the home button to the

Power button.

I spent £700 on a faulty phone which hasnt even lasted me 1 month im so annoyed.

the phone is dead .....l thats the quality of new iphones im so upset, no phone and all

that money I wasted.

please help or advice if you can, thank you

iPhone 6 Plus, iOS 8, brand new iphone 6 plus

Posted on Oct 16, 2014 5:03 AM

Best reply

Chris CA

Level 10

82,440 points

Posted on Apr 10, 2017 8:45 PM

Kaidra122 wrote:

This is the same thing that happened to me when I went to apple. They didn't try to help with it or anything.

So they didn’t even talk with you or look at you?
Did yo make an appt?

View in context

145 replies

Oct 4, 2016 10:44 AM in response to Naj16

Just the same thing happened to me. I bought an iphone 6 plus few weeks ago and it turned of, and it wont torn on

morshaad

Level 1

4 points

Oct 22, 2016 11:53 AM in response to ganroc

Well, I've tried all your steps and now I gotta wait for step 6. I'm sure it won't turn on or anything. I'll call Apple Support, but thnxx

anita3g

Level 1

4 points

Oct 29, 2016 12:41 PM in response to CoffeeFan2

My daughter's 2 year old iPhone 6 went black. Your suggestion to simultaneously hold down the power button and the home button worked. I held for 10 seconds and the apple came on the screen. I waited, and in about 30 seconds, the app screen appeared. Thank you for saving me from the wrath of a 16 year old!

tasosr

Level 1

13 points

Nov 7, 2016 2:30 AM in response to Naj16

HI,

I bought an Iphone 6s 4th November 2015, three months ago while the battery indicator was 30% it shut down by itself and didnt open unless i put it on the charger. I went to apple (Munich, Germany) and they told me that the phone needs a reboot and it will be ok. So i did it and randomly ( in 2 weeks period) did it again two-three times. Same Story when i was in Italy 1 month ago.....I went to apple (Rome) but they told me that they need to keep it for at least 3 days for check but i didnt have time for that. Finaly in Greece (where i live) i went to apple (again) and they told me to reboot (Again) and uptade to OIS 10.1 and that will solve the problem (29/10/2016). I did it and again nothing happent so i went back to the apple and they keep my iphone 1 week for check. The results ??

Apple : The device doesnt have any technical issues and the proplem is from the softwear.

Me : So? you did something with that and now its ok?

Apple: No we cant do somethinbg about that, the only thing we can do is to wait apple for new update.

Me: I bought an iphone mainly for business purpose for 600€ and doesnt work as it should. I came to you while is in guaranty and you telling me you can not do nothing?

Apple:Sorry sir, if you want we can call to Apple together. That is i can do for you.

If Apple is unaible to solve the problem of her pproduct......who can do this??

While the product is in guaranty, you are not obliged to "fix" the prblem of your product??

Now i have an Iphone that doesnt works as it should, the apple support...was not a support, and the phone now is off guaranty so i have to bye a new phone...i dont know which one yet. The problem is not the money i spent...the main problem is the disapointment.

Great job Apple.