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quicktime cannot open .MOV file

A friend recorded a video using his iphone and sent it to me. it has the extension .MOV

when I try to open it using quicktime I get this message:


QuickTime Player can't open "mp video for Jimmy.MOV"

I'm on a Macbook Pro running OSX 10.9.5, using Quick Time 10.3

MacBook Pro, OS X Mavericks (10.9.3)

Posted on Oct 16, 2014 5:32 PM

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Question marked as Top-ranking reply

Posted on Oct 17, 2014 3:07 PM

A friend recorded a video using his iphone and sent it to me. it has the extension .MOV

when I try to open it using quicktime I get this message:


QuickTime Player can't open "mp video for Jimmy.MOV"

I'm on a Macbook Pro running OSX 10.9.5, using Quick Time 10.3

Looks as if nobody wants to address this issue here... That or everyone is too busy checking out the official Yosemite Mac OS release.


  1. A MOV file is basically and MOV file container containing any form of compatible data. Thus, it is often helpful include information regarding what form of data is actually contained within the file.
  2. Since the original file was recorded on an iPhone, the MOV file should contain H.264 video with AAC audio and should be compatible with both the QT X v10.3 and QT 7 players under Mavericks. However, since the file was obviously edited (at least the filename was changed), can you confirm the type of data actually contained in the?
  3. In some cases, an iPhone (H.264/AAC) video may not open correctly in QT following security and/or system updates. In some cases, simply rebooting the system may "fix" the problem.
  4. Another possible test you can run is to try and play the file in a third-party media player. If the file plays correctly, then the file is okay and the problem is most likely associated with the codec configuration, the player app, the PLIS file, etc. and you will have to run further tests.
  5. In still other cases, a file may become corrupted during editing or transmission. In these cases it is often necessary to examine either or both the original source file and the received file to determine the specific source of the problem, as well as, the problem source.


In any case, at this point, based on the limited information given, responders can only make guesses as to what the primary issue is here or how it can be corrected.


User uploaded file

1 reply
Question marked as Top-ranking reply

Oct 17, 2014 3:07 PM in response to troubler

A friend recorded a video using his iphone and sent it to me. it has the extension .MOV

when I try to open it using quicktime I get this message:


QuickTime Player can't open "mp video for Jimmy.MOV"

I'm on a Macbook Pro running OSX 10.9.5, using Quick Time 10.3

Looks as if nobody wants to address this issue here... That or everyone is too busy checking out the official Yosemite Mac OS release.


  1. A MOV file is basically and MOV file container containing any form of compatible data. Thus, it is often helpful include information regarding what form of data is actually contained within the file.
  2. Since the original file was recorded on an iPhone, the MOV file should contain H.264 video with AAC audio and should be compatible with both the QT X v10.3 and QT 7 players under Mavericks. However, since the file was obviously edited (at least the filename was changed), can you confirm the type of data actually contained in the?
  3. In some cases, an iPhone (H.264/AAC) video may not open correctly in QT following security and/or system updates. In some cases, simply rebooting the system may "fix" the problem.
  4. Another possible test you can run is to try and play the file in a third-party media player. If the file plays correctly, then the file is okay and the problem is most likely associated with the codec configuration, the player app, the PLIS file, etc. and you will have to run further tests.
  5. In still other cases, a file may become corrupted during editing or transmission. In these cases it is often necessary to examine either or both the original source file and the received file to determine the specific source of the problem, as well as, the problem source.


In any case, at this point, based on the limited information given, responders can only make guesses as to what the primary issue is here or how it can be corrected.


User uploaded file

quicktime cannot open .MOV file

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