MacBook Pro (Retina, Mid 2012) freeze with Yosemite

Can't confirm.

Every time we switch the laptop on, it crashes within minutes.

Getting annoyed with it now, and I don't see why I have to pay Apple to replace parts.

I have a mid 2015 15" retina macbook pro and I have experienced the same kind of freeze maybe 3 times since I purchased it. Have the same log file produced and the last time it happened I was in Safari. I am using a scaled resolution.

This Intel GPU Reset just started happening to me under 10.10.4 a few times per day, always with Safari open. System type is per thread title. New logic board about 3 months ago, due to (apparently) unrelated problem.

Graphics freeze and pointer is stationary; sometimes auto-reboots, sometimes needs to be restarted. In one case the machine recovered by itself after 30 seconds.

Last night I went up to 10.10.5 and Safari 9; issue just happened again. This time there was no event log written (or it's in a different place now?).

Here's the report header from a recent crash:

Fri Oct 2 09:13:00 2015

Event: GPU Reset

Data/Time: Fri Oct 2 09:13:00 2015

Application:

Path:

OS Version: Mac OS X Version 10.10.4 (Build 14E46)

Graphics Hardware: Intel HD Graphics 4000

Signature: 3

Report Data:

===========================================================================

Intel GPU Hang Summary

version 1.0.0

===========================================================================

-- Summary of Status for ALL Rings --

MAIN Ring is hung in the ring <-- ROOT CAUSE!

MEDIA Ring is idle

BLT Ring is idle

===========================================================================

Essential Ring Registers

===========================================================================

-- MAIN Ring --

RING_HEAD = 0x000001d0 (offset = 0x000001d0, wrap count = 0, wait_for_cond = 0x0)

RING_TAIL = 0x00000210 (offset = 0x00000210)

RING_START = 0x10204000 (offset = 0x10204000)

RING_CTRL = 0x0000f001 (enabled, auto report disabled (0x00), not waiting, semaphore not waiting, length = 0x010 4KB pages)

-- MEDIA Ring --

RING_HEAD = 0x02006cf0 (offset = 0x00006cf0, wrap count = 16, wait_for_cond = 0x0)

RING_TAIL = 0x00006cf0 (offset = 0x00006cf0)

RING_START = 0x10214000 (offset = 0x10214000)

RING_CTRL = 0x0000f001 (enabled, auto report disabled (0x00), not waiting, semaphore not waiting, length = 0x010 4KB pages)

-- BLT Ring --

RING_HEAD = 0xa2e05420 (offset = 0x00005420, wrap count = 1303, wait_for_cond = 0x0)

RING_TAIL = 0x00005420 (offset = 0x00005420)

RING_START = 0x10224000 (offset = 0x10224000)

RING_CTRL = 0x0000f001 (enabled, auto report disabled (0x00), not waiting, semaphore not waiting, length = 0x010 4KB pages)

- Other registers associated with guilty ring -

BB_ADDR = 0x118b544c (offset = 0x118b544c, valid = 0x0)

BB_STATE = 0x00000000

IPEIR = 0x00000000

ACTHD = 0x000001d0

EIR = 0x00000000

EMR = 0xffffffff

ESR = 0x00000000

INSTPM = 0x00000080

INSTPS = 0x8000010b

UHPTR = 0x00000000

- Common Slice INST_DONE register -

Some Common Slice engines are NOT DONE.

- INSTDONE_CS (=0xfffffffe): Not done = SVL,

===========================================================================

Details for Hung/Stuck ring: MAIN

===========================================================================

Last instruction header executed: 0x7a000003 (IPEHR=0x7a000003)

-> Use AubList to decode: Aublist -d 0x7a000003

Some Main engines are NOT DONE.

INSTDONE = 0xfffffff9: Not done = VF, VS,

- PAGETABLE_RCS_PP_DIR_BASE = 0x10000000

- PAGETABLE_PP_PFIR = 0x00000000

- PAGETABLE_PP_PFD = 0x00000000

- PAGETABLE_BCS_PP_DIR_BASE = 0x10000000

- PAGETABLE_BCS_PP_DCLV = 0xffffffff

- PAGETABLE_BCS_SWCTRL = 0x00000002

- PAGETABLE_VCS_PP_DIR_BASE = 0x5b250000

- PAGETABLE_VCS_PP_DCLV = 0xffffffff

-----------------------------------

Dumping MAIN ring buffer contents:

Start Offset: 0x00000040

Head Offset : 0x000001cc (Adjusted to previous instruction)

End Offset : 0x000001f8

-----------------------------------

Has anyone with a mid 2012 retina MBP tried El Capitan yet?

I was forced to downgrade to Mavericks to make my mid 2012 rMBP useable again. I may try 10.11 this weekend, but only after using Carbon Copy Cloner to make a bootable image to an external drive so I can quickly revert. I’d like to skip a repeat of my own Yosemite nightmare. However, as I understand it, El Capitan is Yosemite’s “Snow Leopard”, and all of us know how stable SL was.

I’ll post about my experiences here. If you try 10.11 please post about your experiences (installation related issues notwithstanding).

Still does it on 10.11.

Think we are just going to have to get used to it, after all we've had to put up with it for over a year, lost count of the amount of work I've lost!

@ecotecit, So what sorts of things happened after installing 10.11? Did you get freezes? Video glitches? Did Bluetooth stop functioning?

And here is a question for everybody, what is it about Mid 2012 retina MacBook Pros that keeps us capped at 10.9?

Initially I thought it was due to problems with OS X 10.10 or defective drivers from Nvidia, but Apple has acknowledged some hardware defects: https://www.apple.com/support/macbookpro-videoissues/ Could other rMBPs built around the same time has similar issues? I'm now wondering if this could this be a hardware problem, and if so, why would it only manifest itself under certain versions of OS X and not others?

I'd certainly love to hear stories from anyone that has had their laptop worked on and then tried to upgrade the OS.

Unfortunately I am now having issues again...nothing at all in my console logs, just some random bluetooth messages, and my trackpad seems to go unresponsive whenever it wants to. My mac freezes up entirely and just reboots itself. No kernel panics -- nothing at ALL in the logs. I do have these bluetooth messages that appear in clusters every so often though:

10/8/15 12:25:07.000 AM kernel[0]: **** [IOBluetoothHostControllerUSBTransport][ClearFeatureInterruptEndpointHalt] -- successfully posting another read for the mInt0InterruptPipe -- mInterruptPipeInOutstandingIOCount = 1 -- this = 0x7000

10/8/15 12:25:24.000 AM kernel[0]: **** [IOBluetoothHostControllerUSBTransport][InterruptReadHandler] -- Received kIOReturnNotResponding error - retrying: 1

10/8/15 12:25:24.000 AM kernel[0]: **** [IOBluetoothHostControllerUSBTransport][ClearFeatureInterruptEndpointHalt] -- successfully posting another read for the mInt0InterruptPipe -- mInterruptPipeInOutstandingIOCount = 1 -- this = 0x7000

10/8/15 12:25:49.000 AM kernel[0]: **** [IOBluetoothHostControllerUSBTransport][InterruptReadHandler] -- Received kIOReturnNotResponding error - retrying: 1

10/8/15 12:25:49.000 AM kernel[0]: **** [IOBluetoothHostControllerUSBTransport][ClearFeatureInterruptEndpointHalt] -- successfully posting another read for the mInt0InterruptPipe -- mInterruptPipeInOutstandingIOCount = 1 -- this = 0x7000

There is a good example -- I have bluetooth turned on and I have a few different devices paired, but all of those devices are turned off and I rarely use them.

I do have an Apple Watch and iPhone 5S though, those use bluetooth -- don't see what that has to do with my Mac though.

Lesson learned...next time I buy a Mac, I'm shelling out for Apple Care -- I don't care how much more expensive it is. I have a Dell XPSM1210 laptop that I purchased in 2006 that still works perfectly fine...10 years later! This stupid 13" rMBP was purchased in November of 2012 -- it didn't even make it 3 years!! And it cost almost twice as much as the XPS did!!

Luckily, I only had this problem for one day after I updated to 10.10.5 (which was yesterday)... My comp froze while using Safari 4 times in a couple of hours. Mouse still moved, but everything else was unresponsive. After reading most of this string on my phone I decided to try to bypass the issue by updating to El Capitan. (Should clarify that I have a 2013) I downloaded the update, but the operating system didn't change after I rebooted it. Turns out it didn't auto launch or prompt me to run the installer so I found it in Applications, ran the installer and restarted the system. I have been using it all day with no freezing! WooHoo! Hope the new bugs with El Capitan aren't worse than this issue appeared to be for all of you. At least for now I am up and running again.

El Capitan hasn't fully fixed this for me, and I'm on a 2013 as well, it's made it better and happens less often, but still happens none the less - but seems to happen more when on battery than on the power adapter.

Disabling automatic graphics switching seems to help, but at one **** of a cost of battery life.

So far, this has meant that there has been a year when I haven't been able to fully use my MBPr.

I've got a Windows 7 machine that's been up for over 29 days, wish I could say the same for my Mac.

I used to be able to keep the mac up for ages, in fact friends and I used to have uptime competitions against windows machines, the mac always used to win - not these days.

The things that are happening are random freezes, mainly in Safari - it's exactly the same as with Yosemite just a little more infrequent.

I am at the end of may patience, I give up - maybe that's what Apple want's for us all to give up on their laptops and migrate to windows???

My problem is the same as yours. I have a 2014 retina MacBook Pro with two graphic cards. When i use safari and i go to Youtube and open a new tab with video, when I close the current video tab, the computer freezes randomly, only mouse works but nothing in the screen works and i need to do hard reset to my computer.

I'm currently using Chrome and when I watch 4k video, the NVIDIA chip is power on. When NVIDIA chip power off, the system freeezes randomly and past few seconds works all correct, due to GPURestart.

Due to this, I need to take my computer to the Apple repair Service and they have changed the logic board, and they said me that the hardware is OK.

So I think the problem is in the software.

OS X 10.11 El Capitan fix this problem???

Logically, from my own personal situation, this problem occurs due to both

a) A hardware "difference"

b) A software problem

Prior to Yosemite, the problem did not exist and that sounds to be the case for most on here (so not a 'pure' hardware issue). Hardware definitely involved though as its mostly only the Macbook Retina Pros Mid 2012 that are getting it. When Yosemite was installed, the freezes started. Apple replaced my components to rule out a pure hardware issue, and the problem remains - freezes still happen.

I haven't yet updated to El Capitan as sounds like there are consistent major problems (email loss etc) with a lot of people but not everyone - check out the 1 star reviews on the El Capitan update for more details

Also, it sounds like El Capitan does not solve the freezes for the Macbook Pro Retina Mid 2012??

I believe this definitely can be fixed with software though!

Well, just had another hard freeze, again in Safari and again saw the screen flicker as though it's changing graphics card.

A colleague with a later MBPr says that it happens to him as well, so won't be upgrading until this bug has been sorted.

Used to be that we could laugh at the windows guys as their machines used to crash more than ours, now it's the other way round!

One thing I do know, it didn't happen with the latest release of Mavericks (10.9.5), and doesn't happen with Windows running as the OS on the MBPr.

Come on Apple - get this serious work effecting bug fixed.

I tried El Capitan for three days, then went back to Mavericks. It seems I’ve had a bit of a different experience with it.

First the good:

• I liked the looks of it. I’m a fan of the transparency effects and the black menu bar option.
• No hard freezes. Not one. (10.10 didn’t start locking up immediately either though)
• Seemed fast and stable. No UI lag of any kind.
• No issues during upgrade. It went smoothly.
• Only one very minor video glitch that seemed related to transparency. I saw it maybe twice but it was so minor it didn’t bother me.
• Bluetooth worked fine.
• Wifi always worked, but it took longer to connect which, when switching users or logging back in with open windows, caused many apps (Safari included) to report that they could not connect to the network.

Now the bad:

• Safari was buggy. Parts of web pages would often fail to load. For example, on the Paypal site only the top, bottom, and left sections of the page would load. I confirmed it was a Safari glitch by opening the same page in Firefox and re-loading them side by side.
• The error message: "PM WindowServer: _CGXRemoveWindowFromWindowMovementGroup: window 0x71 is not attached to window 0x74" was repeated thousands of times in the console logs. I was not able to find the source of the this error nor correct it.
• In Messages.app, Google talk accounts do not work and showed up as “jabber” accounts. I could not find a way to fix this. Conversation threads were not preserved either.
• Mail.app was wonky. It asked for passwords over and over but gives you nowhere to enter them (see next).
• There is now something called “Internet accounts” in the system preferences and it seems you have to enter your mail passwords here instead of in Mail.app. What’s weird it that “Internet accounts” seems to know things it shouldn’t. I use separate work and personal user accounts and they use non-overlapping sets of email addresses (with the exception of iCloud). With “Internet accounts” I suddenly have the option to set up ALL my email accounts even some ancient ones that I have not used in years. I suspect it has something to do with the nightmare of multiple account merging/linking/blurring the lines imposed on us by Google’s non-sensical account schemes. “Internet accounts” seems to query Google for information about you.
• Had to type iCloud and me.com passwords constantly, about a dozen times per session. This was incredibly irritating. I checked the keychain and found that it was saving every reentry separately; the keychain was full of duplicate @icloud public key login entries. I tried both repairing the keychain and starting a new one but neither worked.
• My SSH keys for logging into remote machines no longer worked. Whenever I tried to ssh into a known host it asked me for a passphrase, except that those keys were not created with pass phrases. Entering a blank passphrase was rejected. I suspect that the broken encryption key functionality was related to the keychain problems.

I would say that the broken keychain/ssh key functionality was the straw that broke the camel’s back. That has to work — or I can’t.

So yeah I am disappointed. I had high hopes for 10.11 since it was supposed to be a “stability” release instead of a “features” release. And I agree with some of you guys about Windows. I used to pity Windows users. Now I wonder if they shouldn’t be pitying me.

Mavericks is working well enough for now. I made copious backups and bootable images so rolling back was relatively painless this time. I may try 10.11 again some time in the future once some updates come out and when I have time to waste. To anyone attempting the upgrade, make a bootable backup, and good luck.

I have rMBP Mid 2012 and I caught freezes until some last Mavericks updates (10.9.5). My mouse cursor was not moved and I've to reboot myself. I skip Yosemit and upgraded right to El Capitan. Now problem appears again with the only difference: notebook restarts itself. Can't find any kernel/gpu panic logs.