MacBook Pro (Retina, Mid 2012) freeze with Yosemite

Getting my logic board replaced under the recall did not help me. The problem recurred as before. Updating Yosemite to 10.10.4 completely resolved my issue though. For the people still experiencing issues: Have you updated to the latest version of OS X?

That is why I am unsure on wether to take the computer to the recall program, most people said the hardware change did not fix the issue.

I am currently on 10.10.3 which appears to be the latest update for me. Since the update the computer froze once so I think for me the issue is still there.

Hi there nalbagli.

It is true that both hardware and software did not completely fix my issue of hang up and occasional glitchy/artifact video output.

However, I still recommend you to take yours in.

First, they may have addressed a different kind of issue that you may not have experienced yet. There is a reason why Apple would offer such repair at their cost. They replaced heatsink as well as the logic board on mine. I think my MBPr is running more cooler these days.

Second, you get extra warranty after you receive the repair for the part they replaced. I think it is handy to have extra warranty for +$1300 laptop.

Third, I have to say, after the repair, I think my Macbook is having less issue. I still see the artifact/glitch on Safari, but I haven't seen the problem on Photoshop just yet. It could be a placebo effect but I am more satisfied that Apple at least offered something. (Plus they tightened my LCD which got a little loose after long use!)

If you can live without the laptop for few days (back up !!) I really recommend you sending it in. You, in fact, paid for such service when you bought your laptop. Use the benefit!

I have an update to share.

I continuously reviewed my Macbook's log right after crashes. You can access by going to "Apple" -> About This Mac -> System Report -> Logs. I think I found the cause of my Macbook's crash and it was my X-Rite i1 Profiler software. When installing the software, it installs "Aladdin HASP" file and this has been building error log every 10 seconds. I'm not an expert and I was able to notice this as it was creating long list in the log file, specifically in Diagnostic Messages menu.

I assume many Macbook Pro users have X-Rite monitor calibrator since this laptop is popular among creative minds (photographers, designers, artists etc). So I'll just post this info here. I also think this Aladdin HASP file isn't exclusively used by X-Rite. It may be used by other products. So I recommend looking out on this.

I've contacted X-Rite and they admitted the cause of the problem and sent me solution to update the files by going to this url:http://sentinelcustomer.safenet-inc.com/sentineldownloads/?s=&c=End+User&p=Senti nel+HASP&o=all&t=all

If that doesn't work, delete the problematic files from Library -> Launch Daemon. The two files have "com.aladdin" in front of the file name. I just decided to delete the files, but its up to you.

In conclusion, if you have some fundamentals knowledge on technical stuffs, try reviewing the log files. I had two consecutive crashes throughout last two day. But after this solution, I don't see the error log and it seem to be stable. I'll come back to report after a month of use (without reboot).

Now my only problem is Youtube videos having graphical artifact only on Safari... Since this is irrelevant to Yosemite Freezing I won't dig to much into this on this forum..

Just an update up on my case. I have a 2012 non-retina MBP that experienced the same freezes. Through the local Genius Bar I got a new logic board, not covered by the program so I had to pay (they said my computer was manufactured just a couple of months too early). But after a couple of days with this new logic board I experienced another freeze. So I returned to the Genius Bar and got the suggestion to try a new board again (this was covered by a 3 months replacement guarantee). And with this second logic board my laptop has been running for several weeks without any problems whatsoever. I also have a feeling that it's running cooler than before, but I might be wrong. So for me the problems were indeed coupled to faulty hardware. And the first logic board replacement did not fix the problem. So if you get a new logic board and still experience freezes, go back and complain.

During this process did you update to 10.10.3? That update fixed things for me. I have been running with no problems and without restarting for over a month.

No, I had already updated to 10.10.3 at the time of my last freeze with the previous logic board. I felt like it ran longer without problems but eventually it froze and I contacted Apple again. I don't know if it ran longer due to 10.10.3 or the logic board.

When they fixed mine, they also replaced my MPBr's heatsink as well. You have a very good chance it was also replaced.

This has happened to me, twice already.

Browsing in Safari, and then just everything stops, instant freeze.

I have 13" model running 10.10.3.

Hi all...13" retina macbook pro from late 2012, yosemite 10.10.3 -- I just checked my diagreports folder and I have a bajillion .gpurestart files -- Intel Iris 4000 here. Of course I ran this guy with ML and Mavericks for years and had no issues...here's one that just happened.

Event: GPU Reset

Data/Time: Sun Jun 7 16:38:58 2015

Application:

Path:

OS Version: Mac OS X Version 10.10.3 (Build 14D136)

Graphics Hardware: Intel HD Graphics 4000

Signature: 3

Report Data:

===========================================================================

Intel GPU Hang Summary

version 1.0.0

===========================================================================

-- Summary of Status for ALL Rings --

MAIN Ring is hung in the ring <-- ROOT CAUSE!

MEDIA Ring is idle

BLT Ring is idle

I see this most often when using Safari and watching Youtube with the HTML5 player, but it's not consistently reproducible.

AFAIK this MBP (the 10,2) is not on the list for the GPU "hardware" issue thingie...so what's going on...?

EDIT: Looked back a few pages (wow are there a ton of pages on this thread...) saw something about Safari's cache getting corrupted. I can confirm that happens to me as well...I think this might be more the result of the GPU crash though, or some kind of race condition, because it doesn't happen every time there's a GPU crash just going by the date and time stamps.

This continues to happen 😟 WindowServer is using 19.69 GB of Memory according to activity monitor.

How did all these bugs escape testing?

I can bet now that at least with the specific issue I'm having, this is not a hardware problem.

Hardware failure does not cause memory leaks like this -- that's crappy coding right there.

I had problems like this before with a MBP 2009, especially when displaying PDFs with Apple's Preview or Safari's embedded viewer - (but never with PDFPen strangely). I wondered this was maybe something related to GPU memory compression and a kind of "scan line-alignment" problem, or a frayed video cable or something. The problem was always limited to a single window, as others have noted.

I had heard of people getting "intermittent black rectangles" on the screen ("MBP diabetic retinopathy"), and when I started to get that problem, I got a new ($2000) MBP-2015. I don't remember seeing that particular (screwy scrambled display) problem on the new MBP, but I've started to get the "black rectangles" problem - ESPECIALLY with Chrome (!! **** Google!). Not with Safari or FF (or maybe just not nearly as much).

VERY oddly, this all seemed to START after I started up the MBP once in Safe Mode. When I booted it in Safe Mode, it had a strange problem where it displayed the initial desktop screen (just the normal image, no icons), but then seemed to "paint over it" with a lower resolution version of some kind - I thought this was maybe something to do with a resolution-switching bug (although my Retina MBP is on "default resolution" whatever that actually is). I hard restarted out of Safe Mode, and then the "black rectangles (in Chrome)" problem started.

The problem might occur more if I have JavaScript on (I LOATHE JS as it seems to be a resource-speed-suck) - but I can't see how JS being on or off could affect the GPU.

I've experienced the same issue with my Macbook Air 11 inch, 2012. It happened suddenly after almost 2,5 years of no problem. The freezing occurred randomly I thought, but have since understod that It seems to occur when playing any type of videos, if it's in my browser or quick time etc.

It could and occurs randomly still, at the most 6-7 times a day with freezing of entire computer, until it shuts down itself or I have to restart it.

It never occurs on my windows partition which I only use to play games on, so I kinda had the feeling that it had to do with the OSX Yosemite software. I recently installed the public beta of El Capitan. Had it running on my computer for almost 2 weeks. Never during that time did the computer freeze.

I went back to Yosemite due to all the bugs on the public beta, and it started again.

Waiting for the El Capitan stable release and hopefully this issue will be resolved.

Just to add to this debate.

My MacBook Pro 2012 has been freezing whilst on Safari, changed over to Firefox, still the same problem. Tried all the solutions, still freezing up and just have to switch it on and off again. Never had these problems until Yosemite.

Have Apple acknowledged these complaints?

I have the same problem with my macbook pro late 2012

I reinstalled the OS and everything was fine until the day I installed Java.

Since then I am having the freezing desktop problem but I can move the cursor around.

The "solution" is to press the on/off button till the mac reboots....

This is very annoying and I am afraid to use my mac for presentations or live demos since it may randomly crash.

Since nobody likes an unstable OS can we have a fix as soon as possible please ????😕

By the way all this started with Yosemite, which according to my personal opinion is the worst OS ever in the history of apple.

Thank you all.