M9100009

Q: WORD crashes in Yosemite OS 10.10

Hi,

 

 

I am posting again, since my previous post got deleted somehow.

 

I am writing my thesis using microsoft office for mac 2011, microsoft word

 

I upgraded the operating system yesterday, with excitement

 

However, i found out today that whenever i try to open my thesis (many pages), word opens it up for few mins and then suddenly terminate itself.

 

I am wondering if anyone else has experience the problem.

Mac Pro, OS X Yosemite (10.10)

Posted on Oct 17, 2014 6:49 AM

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Q: WORD crashes in Yosemite OS 10.10

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  • by The hatter,

    The hatter The hatter Oct 17, 2014 8:17 AM in response to M9100009
    Level 9 (60,935 points)
    Oct 17, 2014 8:17 AM in response to M9100009

    I have seen yes and no but that was on Yosemite forum (very busy as can imagine) and on MBP

     

    OS X Yosemite

     

    And of course like every new OS,

     

    wait, check for updates, make sure you have a safety net (clone of prior system), check RoaringApps

    http://roaringapps.com/apps?index=a

     

    One of my favorites:

    http://www.xlr8yourmac.com/

    http://www.macintouch.com/

    Both tend to be good for getting and central "clearing house" for reports that otherwise get lost in forums.

     

    Apple already has some Yosemite Security Software Updates.

     

    You mean this thread?

    microsoft word crashes on yosemite

  • by M9100009,

    M9100009 M9100009 Oct 17, 2014 8:48 AM in response to The hatter
    Level 1 (0 points)
    Oct 17, 2014 8:48 AM in response to The hatter

    Thank you very much for the reply,

     

    I was kind of frustrated as the problem meant that I had to either find a way to play around with 'pages' and reformat my entire thesis

     

    or downgrade the operating system as my hand in date is coming soon but i really like the new yosemite. So i guess a bit of toss up there.

     

    How long do you think it would take to solve the problem from Apple?

     

     

    Thanks for the reply

  • by The hatter,

    The hatter The hatter Oct 17, 2014 8:59 AM in response to M9100009
    Level 9 (60,935 points)
    Oct 17, 2014 8:59 AM in response to M9100009

    General guideline you find posted a lot and used for last decade:

     

    Bootable backup clone so you can dual boot old and new OS and treat it as a test system.

     

    First is it just your setup and Word files as someone else suggested? and when will Microsoft offer a new updated version? This is NOT something that Apple is likely to address. They are not really responsible for breaking things :-)

     

    Google, watch RoaringApps and other web sites and such.

     

    http://www.bing.com/search?q=Word+2011+trouble+Mac+OS+Yosemite

  • by Muserale,

    Muserale Muserale Oct 20, 2014 1:45 AM in response to M9100009
    Level 1 (0 points)
    Oct 20, 2014 1:45 AM in response to M9100009

    I had the same problem for the past 3 days. Word was crashing and then re-opening the same files every time I opening it again. Somebody mentioned this was happening only if track changes was active, but this was not my case. Somebody else mentioned that it was only happening when the Word files were in full screen view. I have just tried opening Word again - the files in question opened automatically. I took them out of full screen, closed them, opening a brand new file, saved that, closed Word and then opened it again with one of the files that kept crashing and for now that is working ok.

    Good luck

  • by Nic125,

    Nic125 Nic125 Oct 20, 2014 4:27 AM in response to M9100009
    Level 1 (0 points)
    Oct 20, 2014 4:27 AM in response to M9100009

    As I wrote on another thread, I have a similar problem. Word 2008 works fine on Yosemite if the document contains no comments. It freezes when I open a document already containing comments or when I try to add a comment to a document that contains none. So the problem seems to come from the comments feature.

     

    I reinstalled Office 2008, and the problem persists, but instead of freezing it now quits unexpectedly, in the same circumstances.

     

    Does anyone running Word 2011 experience the same problem?

  • by Mahmood Reaz,

    Mahmood Reaz Mahmood Reaz Oct 20, 2014 12:00 PM in response to M9100009
    Level 1 (0 points)
    Oct 20, 2014 12:00 PM in response to M9100009

    I'm also having this problem. Microsoft Word shows an error at startup, where it says that it needs legacy Java SE 6 runtime, then crashes

  • by Cherylct,

    Cherylct Cherylct Oct 21, 2014 3:12 AM in response to M9100009
    Level 1 (0 points)
    Oct 21, 2014 3:12 AM in response to M9100009

    I sadly have the same problem.  Try to open a document with track changes and Word thinks for 2 secs then closes..... aaarrrggghhh.  How am I supposed to work like this & collaborate with others...

     

    Wonder how long Microsoft is going to take to release a fix? Seeing as they don't even seem to be officially acknowledging the problem!

  • by Cherylct,

    Cherylct Cherylct Oct 21, 2014 3:42 AM in response to M9100009
    Level 1 (0 points)
    Oct 21, 2014 3:42 AM in response to M9100009

    I have solved my problem with crashing with track changes & comments in Word 2011.  I downloaded the upgrade / patch to Version 14.4.5.  It now seems to be stable. (holding thumbs)

  • by hydrangeagal,

    hydrangeagal hydrangeagal Nov 4, 2014 11:36 AM in response to M9100009
    Level 1 (4 points)
    Nov 4, 2014 11:36 AM in response to M9100009

    Update on my previous post, I said downloading the update from Microsoft solved my problem. Not so much. When I try to open a new document, I get copies of many previous documents. When I try to close them, everything crashes. Then, I get the big Microsoft error message, Word has unexpectedly closed, and will restart.

    Every document is followed by this notice, I finally stopped sending the useless notice.  Makes it tense to use the program, as I may or may not keep the document.

     

    Please send to to Microsoft to report the problem.

    Microsoft Error Reporting log version: 2.

     

    Error Signature:

    Exception: EXC_BAD_ACCESS

    Date/Time: 2014-11-04 19:29:54 +0000

    Application Name: Microsoft Word

    Application Bundle ID: com.microsoft.Word

    Application Signature: MSWD

    Application Version: 14.4.5.141003

    Crashed Module Name: WLMUser

    Crashed Module Version: 14.4.5.141003

    Crashed Module Offset: 0x00011d7f

    Blame Module Name: WLMUser

    Blame Module Version: 14.4.5.141003

    Blame Module Offset: 0x00011d7f

    Application LCID: 1033

    Extra app info: Reg=en Loc=0x0409

    Crashed thread: 0

  • by celestialtour,

    celestialtour celestialtour Nov 12, 2014 7:28 AM in response to M9100009
    Level 1 (0 points)
    Nov 12, 2014 7:28 AM in response to M9100009

    Uninstalled and reinstalled latest update of Microsoft Office 2011 - now have 14.4.6 - and STILL am having freezing problems with Word. If I try to save an open doc, or choose to Don't Save, the red close button fades as does all other commands. The only way around this is to Force Quit, restart Word and the unsaved docs reappear. Can't work this way. Am near tears with frustration. Does anyone have a solution beyond downloading the latest Office update???

  • by VikingOSX,

    VikingOSX VikingOSX Nov 12, 2014 9:35 AM in response to M9100009
    Level 7 (20,942 points)
    Mac OS X
    Nov 12, 2014 9:35 AM in response to M9100009

    Using the Microsoft uninstaller, remove Office for Mac 2011. Then reinstall it, and immediately run AutoUpdate, which should also now see the 14.4.6 update from yesterday. After the updates are applied, run Disk Utility and verify/repair permissions.

     

    Open your thesis in Word, and march on.

  • by jarmac99,

    jarmac99 jarmac99 Dec 1, 2014 9:20 AM in response to M9100009
    Level 1 (0 points)
    Dec 1, 2014 9:20 AM in response to M9100009

    I am having the same issue with Word and Yosemite.  I couldn't get to the full screen button either.  I went to view / exit full screen / and then saved my document and closed it and Word behaved correctly with no crashes.  When I re-opened Word, it came up with a blank document like it should.  It appears to be a full screen problem.  Hopefully MS will create a patch soon.

  • by Nico_Be,

    Nico_Be Nico_Be Dec 4, 2014 1:11 AM in response to M9100009
    Level 1 (0 points)
    Dec 4, 2014 1:11 AM in response to M9100009

    Hi,

     

    I'm having the same problem too. While working on pre-Yosemite docs --> crash after 1 min (including comments or not). While working on new-post Yosemite doc --> OK.

     

    I have the latest version 10.4.6 and made everything I found on various forums...and it still crashes!

     

    Please, somebody can help us? I work as a consultant and most of my consultancy assignment reports have been created before upgrading to Yosemite so that I can not work anymore!!!

     

    Thank you for any new suggestions!

  • by jdvango,

    jdvango jdvango Dec 7, 2014 6:57 PM in response to M9100009
    Level 1 (0 points)
    Dec 7, 2014 6:57 PM in response to M9100009

    I can no longer use MS Word 2011, ever since I installed Java runtime 6. The file opens but nothing works: pages don't scroll, can't change or enter text, etc. It's useless to me.

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