Level 1

0 points

Apple Remote Desktop update issue in Yosemite

I bought ARD in 2009, before the App Store. It has been updating itself, and in fact, I now have the current version (3.7.2). I just upgraded to Yosemite. All other apps appear to have been updated correctly, but App Store appears to be confused about ARD. It shows version 3.7.2 (the version I have) as an available update. If I try to update it, it fails with a generic error message, either “We could not complete your purchase. Remote Desktop is already installed on this computer. Choose Software Update [sic] from the Apple menu to check for available updates.” OR “Update Unavailable with This Apple ID. This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled.” However, I continue to see an update badge on the App Store, and I receive notifications that I need to update ARD. It's annoying.

I tried various Apple IDs and always got the same result (which is logical, since I didn't buy ARD from the App Store).

I suspect that my purchase of ARD has “aged out” of being supported by the App Store program, which now apparently assumes that all installations were purchased from the App Store. Is there some way to make this work correctly, short of completely uninstalling the version I have and buying the App again from the App Store?

Greg Shenaut

Posted on Oct 17, 2014 8:03 AM

165 replies

Nov 18, 2014 8:21 AM in response to Steven Dieringer

10.10.1 resolves the issue for me.

Nov 18, 2014 10:20 AM in response to Steven Dieringer

Me, too.

Nov 19, 2014 12:37 AM in response to sdmichael

Yep, same here, still not working. Back to setting it to Column view for now.

Nov 25, 2014 8:30 AM in response to lucasmiller2015

ABSOLUTELY the Best and Easiest Solution Ever! THIS WORKS. Worked the first time and was super easy. Thank you.

Here it is......

I was able to get around this problem by installing the version that I have (3.6) and then downloading the update (Apple Remote Desktop 3.7.2 Admin) and extracting the "Apple Remote Desktop.app" from the Applications folder inside the .pkg using Pacifist (https://www.charlessoft.com/) and then moving that to the Applications folder.

Nov 25, 2014 8:31 AM in response to gshenaut

ABSOLUTELY the Best and Easiest Solution Ever! THIS WORKS. Worked the first time and was super easy.

Nov 25, 2014 8:31 AM in response to donna.il

ABSOLUTELY the Best and Easiest Solution Ever! THIS WORKS. Worked the first time and was super easy.

Ramonza

Level 1

0 points

Nov 29, 2014 11:50 PM in response to mathewhellums

nice, i'll zip the copy of ARD apps before do this, so it wouldn't be a problem when apple fix this

Dec 9, 2014 8:48 AM in response to gshenaut

The Apple work around to fix this issue.

The original link from Apple:

Installing Apple Remote Desktop 3.3 in OS X Lion or later - Apple Support

First, manually install Remote Desktop 3.3 or 3

Copy the Apple Remote Desktop Installer from the Installation disc to your desktop.
Control-click or right-click the Installer icon.
Choose Show Package Contents from the shortcut menu that appears.
From the package contents window that opens, open the Contents folder, then open the Installers folder.
Control-click or right-click RemoteDesktopAdmin.pkg and choose Show Package Contents.
From the package contents window that opens, double-click the Archive.pax.gz file to expand it.
In the expanded archive, navigate to Archive/Applications/ and drag Remote Desktop to your Applications folder.

Then, update to a newer version of Apple Remote Desktop

Use the instructions below to install a compatible version of Apple Remote Desktop Admin on the OS X version you are using.

OS X Lion

If you are installing Apple Remote Desktop on Lion, immediately use Software Update to update Apple Remote Desktop to a compatible version.

OS X Mountain Lion

If you are installing Apple Remote Desktop on Mountain Lion, visit the Apple Support website to download and install the latest update for Apple Remote Desktop.

OS X Yosemite

If you are installing Apple Remote Desktop on Yosemite, visit the Apple Support website to download Apple Remote Desktop Admin 3.7.2. After downloading this update, mount its disk image, then use the following Terminal commands to create a version of the Remote Desktop 3.7.2 package that you can install.

sudo pkgutil --expand /Volumes/Apple\ Remote\ Desktop\ 3.7.2\ Admin\ Update/RemoteDesktopAdmin372.pkg ~/Desktop/ARD

sudo pkgutil --flatten ~/Desktop/ARD/RemoteDesktopAdmin372.pkg ~/Desktop/RemoteDesktopAdmin.pkg

After using these commands, you should have a Remote Desktop Admin package on your desktop. Double-click this package to open the Installer, then follow the onscreen instructions to install Remote Desktop Admin 3.7.2 in Yosemite.

jaredfs

Level 2

315 points

Dec 12, 2014 11:15 AM in response to gshenaut

This happened to me as well. I was able to resolve it by installing the Remote desktop 3.7.2 update from the stand alone download on Apple's site and changing the license code.

Menoc

Level 1

0 points

Dec 12, 2014 1:23 PM in response to lucasmiller2015

Perfect, it works! Thanks buddy!

pkeenan

Level 1

22 points

Dec 28, 2014 1:30 AM in response to lucasmiller2015

Thank you Mr. lucasmiller2015. The Pacifist app brought ARD to life! 😍

traceee

Level 1

0 points

Jan 5, 2015 8:56 PM in response to gshenaut

same here!!!

Also using a DVD to install Apple remote desktop 3.0. Need an admin 3.8 update!!!

traceee

Level 1

0 points

Jan 6, 2015 4:50 PM in response to traceee

Fix highlighted by Marlon_BCC works for me! Thanks!

pkeenan

Level 1

22 points

Jan 9, 2015 7:42 PM in response to traceee

I think the mystery of the 3.8 Admin update is that whatever Apple has titled the most recent update of ARD (3.7.2) is showing you the remote computers as 3.8 ARD.

My version which was an update from the CD shows 3.7.2 (372 A19) in the "Get Info" box but when I launch it, the ARD on the other computers I'm accessing show that their ARD version (I'm assuming client) is 3.8.

donikatz

Level 1

0 points

Jan 29, 2015 7:43 AM in response to Marlon_BCC

Thanks @Marlon_BCC, your solution for reinstalling from scratch on Yosemite was a big help!

In my case, I had previously used the _MAS folder copy hack, so the new ARD 3.8 Admin update wasn't appearing in MAS. Solution: Uninstall ARD Admin and reinstall from scratch. 3.8 Admin Update then showed in MAS and updated correctly.

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Apple Remote Desktop update issue in Yosemite