Hey there LakeTahoeSkier,
It sounds like you are unable to use this accessory that you are plugging your phone directly into. I would use the troubleshooting in the following article to help you resolve the issue:
Resolve issues with iPhone, iPad, and iPod touch accessories
Install the latest version of iOS. You can see which version is on your iPhone by going to the About screen.
If the device doesn't update successfully, the issue might be with your device and not the accessory. Learn how to check your iPhone, iPad, or iPod touch.
- Disconnect the accessory and turn it off, if possible.
- Inspect the connection between the accessory and device and make sure that no debris or other damage is present.
- Restart your iOS device by turning it off, then back on. When the Home screen appears, reconnect the accessory.
Make sure the issue is with the accessory, if possible. Always use an identical or similar, compatible device with the accessory you're troubleshooting.
- If there's static coming from the left audio channel when you use headphones, try connecting the headphones to a similar device.
- If the device isn't syncing when connected to the dock, connect it directly to the computer using the Apple 30-pin to USB Cable or try another USB port.
- If you're using Lightning to 30-pin Adapter in a connection chain, try using the same adapter on a similar or identical device.
Restore your iOS device. You should rarely need to use this step with an accessory issue. If the issue only affects a third-party accessory, contact the manufacturer before restoring the device.
Thank you for using Apple Support Communities.
All the very best,
Sterling