why is iCloud drive not showing all my folders?

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Level 1

25 points

why is iCloud drive not showing all my folders?

Greetings and Salutations,

Upgraded everything to ios8 on the iPad, and to Yosemite on the iMac and Macbook Pro. I bought 200gb of iCloud Drive storage and then moved what was on an external drive to the iCloud drive on my iMac. No problem. Then I go to the Macbook Pro, open the iCloud Drive and what do you know? Only about half of the folders and documents are showing up! Same thing on the is iPhone 6 and the iPad 2 with iOS 8.

Anyone else having this issue with iCloud Drive not syncing correctly? Appreciate the help!

MacBook Pro (13-inch Mid 2010), iOS 8.0.2

Posted on Oct 17, 2014 1:18 PM

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Answer 1

Dec 5, 2017 2:53 AM in response to hwminc

Hi,

I had the same problem and most of the forums had the same solution, "enable iCould Drive". But it was of no help.

Then I figured that you need to turn on your wifi and get connected, iCloud drive syncs only via wifi. For some strange reason it does not sync with mobile data.

Hope this helps some guys out.

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Answer 2

Oct 17, 2014 4:04 PM in response to hwminc

I am having the same issue. In finder iCloud drive, only the pages folder is there. All the folders that I can see at iCloud.com like QuickTime and text edit etc do not show up in finder on my Mac. I can also see these folder on my iphone and iPad.

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Answer 3

Oct 17, 2014 6:32 PM in response to martinctv

Seems like iCloud Drive isn't running like it should out of the gate. I have two computers, both with Yosemite, it took about 2 hours for the iCloud Drive on both to have the same folders. Then I put a jpg on one to see how long that would take to show up on both. Still waiting and its been about 90 minutes.

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Answer 4

Oct 17, 2014 11:42 PM in response to hwminc

Same here. For me, iCloud Drive only works on icloud.com and the iCloud drive folder on my Windows Pc. But not on Yosemite

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Answer 5

Oct 18, 2014 4:20 AM in response to hwminc

Having the exact same issue. Showing various different folders on different devices. The only place which shows all folders is iCloud Drive on Safari.

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Answer 6

Oct 18, 2014 5:53 AM in response to hwminc

I have a theory:

I think that OS X might be automatically hiding folders that don't have any contents.

To illustrate, I have Scanner By Readdle installed on my iPad that automatically creates its own folder and pushes scans to my iCloud Drive. When I had no scans the folder didn't show up in the OS X window (but did on my iPad). I then did a test scan so it could be sent to the Cloud. Low and behold the folder is now visible in Yosemite (whilst the Quicktime, Automator, etc folders are still invisible.)

Anyway, just a theory.

TT.

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Answer 7

Oct 18, 2014 6:16 AM in response to PatrickDotStar

Lucky you! Mine is showing just nothing. When I try to open my iCloud Drive folder I am receiving an error message: "Process could not be finished. Object not found." (Translated from German since my Mac speaks Geman). Someone around knowing what to do here?

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Answer 8

Oct 18, 2014 6:18 AM in response to Neil Atkinson

I`ve been having the same issues.

Following Neil`s theory I just dragged a file into Preview on iCloud.com and the Preview folder quickly appeared in the finder.

Good luck everyone!

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Answer 9

Oct 18, 2014 6:23 AM in response to Neil Atkinson

That theory would make sense - however, the only folder I have displayed on my Mac is Numbers and that's empty. However, app folders do appear on my mac if I save something to their app folder through drive. Strange!

If only I could delete all those unused app folders!

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Answer 10

Oct 18, 2014 6:25 AM in response to jrburrows

No impact. However, all of my iCloud folders contain files. It doesn't show anything at all, it does not even allow me to open iCloud drive but instead displays the error message.

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Answer 11

Oct 18, 2014 6:30 AM in response to bitterlemmer

Without stating the bleeding obvious, I think there are multiple issues going on here.

From experience, signing out, re-booting, and signing back in on iCloud can sometimes fix these kind of issues on iOS and Mac. (My iCloud Drive folders didn't show up on my iPad at first when I tried to access them through Numbers, and this routine fixed the issue.)

But i'm guessing you've tried that already?

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Answer 12

hwminc Author

Level 1

25 points

Oct 18, 2014 6:33 AM in response to hwminc

iCloud Drive definitely not working as it should right out of the gate. I used an external drive to move some stuff into iCloud Drive on my Yosemited iMac, which was fine, but then checked it on the iCloud.com website (and clicking 'iCloud Drive') and it apparently has the same issue where not all of the transferred files and folders are showing up. So 'some' of the files and folders are showing up, but not all of them. Then I went back and deleted a folder from the Drive on the iMac to see if it would disappear from the iPad iCloud Drive folder...no luck...the folder on iOS is still there...I found a support document (which of course I can't find now) that talks about resetting 'Documents and Data' on the iOS devices, but guess what? THERE'S NO 'DOCUMENTS AND DATA' switch anywhere that I can find in iOS 8. I may try deleting everything from the iCloud Drive and then repopulating with a single document and a single folder to see if it is a gigabyte issue, since originally I'd dumped about 50gbs of documents onto iCloud. Somehow I thought my Mac wouldn't suddenly start acting like a PC, even though it kinda looks like one now with the 'design' changes...good grief...

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Answer 13

hwminc Author

Level 1

25 points

Oct 18, 2014 6:44 AM in response to Neil Atkinson

Neil,

What did you do, sign out of iCloud on all your devices and then restart them all and then sign back in again? At this point I'll try whatever will work. I deleted a folder from iCloud drive on the iMac last night and the iOS devices are still showing it is there, as is iCloud.com

Thanks!

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Answer 14

Oct 18, 2014 7:01 AM in response to hwminc

Again, my issues were limited to the iPad.

In Settings/iCloud I signed out of my iCloud account. It asks you a couple of times about what data you want kept on your iPad. I chose to delete everything to give a clean slate. (You might want to opt to keep stuff depending on your situation.) It will also remove your device from Find My Phone if you use it.

I then turned off the iPad, waited 10 secs, and re-booted it. I then went back into Settings/iCloud and signed into my iCloud account. It then verified my account (it took a while to do this), and I went into Numbers to check that it had access to my iCloud Drive. It may have been that Apple's servers were really busy last night but it did take a while for all my documents to be available in Numbers, Pages, etc. It wasn't instantaneous but the apps were telling me that things were being updated so I left it to it. All fine now.

You could also do the same steps in OS X System Preferences/iCloud.

Neil

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Answer 15

Oct 18, 2014 7:26 AM in response to Neil Atkinson

Go to iCloud Drive and access folder (from Mac you put files on to iCloud Drive) you'll see progress upload to iCloud Drive.
In my case still uploading...

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