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iTunes 12 selected video won't play

i try to play any video in iTunes 12 and it says This movie can be played only on displays that support HDCP (High-bandwidth Digital Content Protection).

MacBook Pro (Retina, Mid 2012), OS X Yosemite (10.10)

Posted on Oct 17, 2014 2:40 PM

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Posted on Oct 18, 2014 3:37 AM

I have the same issue. iTunes worked perfectly fine playing HD movies from my iMac until I upgraded to Yosemite 10.10 and iTunes 12. Now it won't even play standard definition movies or tv shows with the same error.


I think last time this happened (in 2011), it was fixed with a patch

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Oct 18, 2014 3:37 AM in response to aulm

I have the same issue. iTunes worked perfectly fine playing HD movies from my iMac until I upgraded to Yosemite 10.10 and iTunes 12. Now it won't even play standard definition movies or tv shows with the same error.


I think last time this happened (in 2011), it was fixed with a patch

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Oct 20, 2014 4:21 AM in response to andikm

Same problem here, just upgraded to Yosemite and iTunes 12. No videos would play including all the standard definition ones. I am only using the builtin display of my early 2011 MBP and iTunes is complaining my display does not support HDCP. Hope a patch comes soon.

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Oct 20, 2014 8:05 PM in response to aulm

I have the same problem but if I use iTunes 11 on windows 7 via parallels virtual machine then I have the joy of watching a purchased itunes movie on an apple computer. One day we wont have to rely on windows anymore, come on apple... I thought you guys were with us on this. Maybe I will just go down to the video store.

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Oct 22, 2014 5:02 AM in response to Errorwin

Ok, I finally fixed this by disabling all screen sharing apps - I disabled TeamViewer, and then the videos finally played again when I disabled Chrome Remote Desktop. You need to ensure all external display drivers and screen sharing apps are disabled.

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Oct 26, 2014 7:03 AM in response to HereThereEverywhere

Same problem here. The problem was originally I had an old non-Yosemite compliant verision on my system when I did the upgrade so when I searched, it was never found to uninstall. I installed the beta version that was Yosemite compliant and it still did not work.


When I saw this post, I search for Display Link on my system and it now appeared with the option to uninstall. I did that, my system rebooted and VOILA I can play my movies now and my home sharing for Apple TV (a different problem that seemed to be related but unproven) has been corrected.


If you have an old version of Display Link on your system, install a new version then Uninstall and your problems should disappear.

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iTunes 12 selected video won't play

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