My September 2011 15" MacBook Pro was returned in October 2014 under AppleCare because of video issues. The logic board was replaced and the video
problems were no more. However, less than two weeks ago it was again returned to an Apple Authorised Repairer under the Apple Repair Programme which only applies to 15" and 17" built in 2011.
The UK company who Apple use ran tests and said they couldn't find any problems and it was returned to me. Since then, it shuts down and restarts at least 3 times per day with the dreaded 'kernel panic' screen.
Under the Apple Repair Programme, Apple said it would replace logic boards on 2011 MBP's with any of the following problems, copied from their website :
Apple has determined that a small percentage of MacBook Pro systems may exhibit distorted video, no video, or unexpected system restarts. These MacBook Pro systems were sold between February 2011 and December 2013.
Apple or an Apple Authorized Service Provider will repair affected MacBook Pro systems, free of charge. See below for details on affected models and service options.
An affected MacBook Pro may display one or more of the following symptoms:
- Distorted or scrambled video on the computer screen
- No video on the computer screen (or external display) even though the computer is on
- Computer restarts unexpectedly
Products affected
- 15-inch and 17-inch MacBook Pro models manufactured in 2011
- 15-inch MacBook Pro with Retina models manufactured from Mid 2012 to Early 2013
I have been in touch with the UK Apple Authorised Service Provider (AASP) and explained that my MBP is constantly shutting down & restarting spontaneously with the 'kernel panic' screen. In the symptoms above, Apple admit that affected Macs may display one or more of the symptoms. Mine falls into the category :
• Computer restarts unexpectedly, but the AASP refuse to change my logic board despite admitting that the new logic board fitted in 2014 under Applecare
could still have a fault as the logic board they fitted was in stock, so possibly faulty.
Does anyone know where I should go from here, or suggest what needs to be done to correct this troublesome fault which only seemed to appear whenI upgraded from 10.9.5 to 10.10.3.
Thanks in advance. I have 2 back-ups for my 15" MBP, but not with Time Machine; I use Carbon Copy Cloner to clone back-ups.
Have tested my Mac with TechTool Pro 8 which shows no hardware/software problems and Disk Warrior, but neither show any corrupt files. Help !!!
Jim (Mac user since 1992)
MacBook Pro 15" ( Sept 2011)..........the faulty one)
MacBook Pro 13" ( my wife's running on 10.9.5)
iPad Mini on iOS 8.3 (works fine)
Ancient G4 20" iMac running on 10.4.11( again with no problems)