You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Bluetooth problem with OSX Yosemite: Magic Mouse and Keyboard

Hello everyone,


I've a problem on my MacBook Pro with Retina Display 13" (late 2013).

I've always used it plugged with an external monitor (I love double screen), magic mouse and bluetooth keyboard. On Mavericks everything was perfect with this setup.

Yesterday I installed OSX Yosemite and I've found a boring problem: my Magic Mouse and my Bluetooth Keyboard have a 0.5 second of latency, lag. This happen when the Macbook is not plugged with battery charger. When he is on charge, the problem don't exist.


I noticed this bug also on the public beta of this summer and submit the feedback.

I hoped that they fixed this before release but the bug is still here.


How can i solve this boring problem?

MacBook Pro (Retina, 13-inch, Late 2013), OS X Mavericks (10.9)

Posted on Oct 18, 2014 7:03 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 18, 2014 1:04 PM

I also reported this issue again and again during each beta release.


This makes the MacBook basically unusable in battery power for doing any kind of design and coding work.


I don't have any bluetooth addons or third party utilities. I also tried clearing PRAMs, and reinstalling Yosemite, to no avail.


Here are some threads about the issue, which, I'm noticing, is common.



Note that while the issue is kind of tolerable using the mouse, it's tragic with the keyboard.


Does this prevent you from using OS X Yosemite?

The issue makes it very difficult for me to use OS X Yosemite


For the report, here are the issues I submitted about this using the feedback assistant:

#116709, #128648, #129129

#132546, #391247

437 replies

Jul 16, 2015 7:20 PM in response to James Sentman

This is EXACTLY what is happening to me. I have a brand new 13" Macbook Pro Retina and I notice it most when Safari websites are loading. It's horrible. I replaced a PC with this computer because Apple products were always so great, and now I want to go back to my PC because it makes the the whole user experience just awful. I must admit that I'm pretty disappointed in Apple with this.

Aug 4, 2015 8:39 AM in response to O00Dany00O

To newbies to this problem -> this helps (at least in my case):

1) use the 2.xGhz network, not the 5Ghz one (the 5Ghz connection is not reliable / breaking / interfering)

2) move mouse cursor to bluetooth icon in the panel, click.

3) Chose your mouse and click connect

4) Then quickly move the cursor to WIFI icon, click on it.

5) wait a little, while waiting, turn on (or turn off and turn on again) the bluetooth mouse

6) Quickly click the physical mouse buttons

7) It should connect

Sep 21, 2015 8:25 AM in response to johanfromälvsjö

Problems with my magic mouse


I have also problems with my magic mouse. I have operating system Yosemite X 10.10.5.


Since a few days my magic mouse doesn't function good anymore.

It goes on and on saying: no connection, connection, no connection, etcetera.


It drives my crazy.


I have tried different kind of alkaline batteries but that makes no difference. The problem stays!


Who can help me??


Sincerely, Kees Dings

Oct 22, 2015 10:03 PM in response to O00Dany00O

Yeah, I can confirm that I generally am having really good signal strength, yet it lags. All possible interference is FAR from even the other side of the MBP. I think it's a driver issue when it comes to Magic Mouse. I have 2 and both do the same thing. It MAY be a problem with the firmware in the actual mouse itself, but no way of knowing. It's quite annoying. I had the problem on my old bluetooth chip, then I upgraded the chip so I could have hand-off, but this chip does it too. No, disabling wifi, or Bluetooth PAN, or hand-off, or changing (brand-new) batteries, or new mousepad (actually, that sometimes DID help, but that's for other reasons), or jumping up and down and twirling your tongue around your nose, or SMC reset, or PRAM reset DO NOT WORK! It's a software issue. "SmoothMouse" seems to help slightly, but it just creates a really fast laggy cursor. I've also read that this happens with Logitech mice, and in my experience, even having it right up next to the laptop has also resulted in the same problems. Additionally, the keyboard does have some issues (occasionally) with laggy typing, but again, I'm not convinced that it's a signal strength error. MAYBE interference with wifi, but still have the same problem when wifi is off. MAYBE hard drives, but I have this problem even when I'm at my coffee table.


You should be able to use a keyboard tray that slides under your desk and have the bluetooth be fine. You should also be able to use a laptop riser. These are basic things that just make sense, given the money we pay. (I paid $3,500 for my laptop back in 2011). This is ridiculous. Less than 2 feet away, nothing at all should cause any signal degradation, much less a wooden desk. Also, I use MacID to auto-lock my macbook pro when I walk away (yes, I've even disabled that and no it doesn't solve it) and I can tell that the mac bluetooth chip screws up even with that, because it often says "about to lock computer, due to proximity). SO yes, maybe interference, but I don't think it's necessarily just that.

Nov 15, 2015 3:43 PM in response to Mark808

Another who's been completely bewildered by this. Even purchased another trackpad thinking there had to be something (mechanically) wrong with the one I had. Sigh.


So far, disabling Handoff seems to have worked this time. I've tried everything else a bazillion times and while it may work briefly (one use) I end up with the unable to connect again.


Just noticed that the toolbar BT icon states that BT is off, the system panel says it's on when this is happening. Not sure which to believe, know that it simply doesn't work. (external trackpad on 2015 MBP)

Bluetooth problem with OSX Yosemite: Magic Mouse and Keyboard

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.