iTunes 12 will not allow movies to be added

Older Mac Pro, OS 10.7.5, iTunes 12.0.1.26.

Permissions repaired, directory checked, no problems.

Hard drive is OK, plenty of space.

Been using this computer for a couple years now as my Apple TV streaming source.

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The only movies I can appear to add are those with mp4 extension or ones I created using iMovie. Movies I have already had and added to my library that have m4v extension still remain in the library (on my media drive, so designated by iTunes Preferences and reverified that it has not changed).

Also, I cannot drag and drop even those movies that Ad File to Library will add.

So, I am just guessing, Apple has messed something up with this release.

--- A side note, on my newer Mac Pro running Yosemite and iTunes 12.0.1.26 I have the same problem. Apple did a nice job with allowing my "registered computers" to be automatically logged in to without having to enter my info. That aside, I can navigate to my other computer's media drive, select the movie - an mp4 - and it does not add to the iTunes on my Yosemite computer! Yes, I waited an appropriate time to allow cross computer getting the file, it did not appear in the reading bar.

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I used to be able to Handbrake my movies to mp4, even with the m4v extension, and drag them onto the iTunes window and they would add. I could then Get Info and get them into the correct Genre.

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So, despite following the help and what and doing all the proper checks….

Just how does one add mp4 or m4v movies to the NEW iTunes?

Mac Pro, Mac OS X (10.7.5), 2007 machine

Posted on Oct 18, 2014 7:58 AM

Reply
97 replies

Aug 14, 2015 8:59 AM in response to Rick Prescott

I've had the same problem of not being able to import/drag and drop into iTunes library. I used MacX DVD Ripper Pro to convert a non-copy-protected DVD to M4V and also MP4. Couldn't find anywhere in iTunes and not in Home Movies either (I learned this foible some time ago). I was, however, re-naming the output video file from DVDxx to something more friendly and eventually noticed that iTunes had some imports as DVDxx (the changed name wasn't close alphabetically so not obvious to spot). I tried Subler, as advised earlier in this forum, and obviously the filename but also the metadata wasn't brought across but it's possible that the use of Subler was enough to have triggered a change that at least imported something as I'd tried more times than were present under the DVDxx name!!!


Hope that may help some puzzled people.


In a separate issue, I have been unable to fully edit iTunes metadata using Get Info since iTunes 12, i.e it doesn't always save Genre or pasted Artwork - but using Subler has resolved this.

Aug 14, 2015 9:54 AM in response to Rick Prescott

I didn't read this entire thread but this is my solution and it's very easy. Lets say you have a home video or something you got off of YouTube.


(1) Go to "Movies" in iTunes

(2) Select "My Movies"

(3) Drag and Drop file into this window (It won't appear here and it will act like nothing happened)

(4) Wait 30 seconds. Switch over to "Home Videos" and "magically" the video will appear in this window.


It's buggy but it works.

Nov 9, 2015 12:28 AM in response to Rick Prescott

When you're adding many videos to iTunes, and they are in different formats, you might consider installing a dedicated tool for it. There are several that do exactly that. VideoDrive is the one I use on OSX: it will take any video in any format and add it to iTunes. Simple as drag and drop. And it automatically adds metadata and artwork along the way. Very convenient when adding a whole TV show season at once.

Apr 26, 2016 11:39 PM in response to nykc

Thank you so much!!, i was searching everywhere in itunes and found it, I found the MP4 I added under Movies- Home Videos like you stated.....I did this on 4/27/16 using the latest version of itunes, so I guess any MP4s you download on your own (or rather they were not bought from itunes, you own them yourselves) are added to this section. Not sure if there is a way to change the default folder when you add a new MP4. Thanks again!

Aug 20, 2016 12:34 PM in response to Rick Prescott

Ok ik this is old but i found out how to fix this issue today.


1. Right click on the video file and uncheck the read only in preferences.

2. Go into iTunes and hit EDIT then Preferences then hit Advanced and check Copy files to iTunes Media folder when adding to library.


P.S For me the home movies didn't show up in itunes but when i went to sync the phone they were there for that so at least you can put them on your phone now.

Aug 20, 2016 1:40 PM in response to lmcbrady

lmcbrady wrote:

1. Right click on the video file and uncheck the read only in preferences.

What? There is no “Preferences” when right clicking a video in either iTunes or in the Finder.

2. Go into iTunes and hit EDIT then Preferences then hit Advanced and check Copy files to iTunes Media folder when adding to library.

That would be menu iTunes (not edit) > Preferences - Advanced tab.

This simply does exactly what it says. It copies files to iTunes media folder when you add them to iTunes.

Sep 23, 2016 10:58 PM in response to Rick Prescott

I'm finding the same thing (more or less) to be true. Since iTunes 12.5, anytime I try to add an mp4 or m4v into my library, it imports into Music, without a way to reclassify it as a Movie. At first I thought that they weren't importing at all, but then after some searching I found that they are actually importing but just being incorrectly identified.


Get Info > File even acknowledges / indicates that it is a MPEG-4 VIDEO file, and yet iTunes classifies it as Music without a way to change it. Aside from that, even attempting to play it as music (which I hoped would cause the player module to identify and play it) doesn't work. Every player I've used outside of iTunes and my AppleTV plays the file(s) fine.


So frustrating the way it seems that every-other version doesn't work, and now we seem to be on a "this one doesn't work" cycle.

Oct 13, 2016 1:14 AM in response to Jesse Melchior1

Hi Jesse, great post this works perfectly.

It staggers me that Apple write such poor software. itunes 12 is by far the worst peice of software on the market today, clearly they are now employing after school children to write their software. It is staggeringly poor software. if there was an award for the worse piece of software ever written they would win every time.


Try importing photos from your iphone 7 that is a total joke. Here is what you have to do, when you have a number of new pictures you connect your iphone 7 and itunes starts up but cannot find any new pictures, you then have to take a picture while it is connected, then you remove it and reconnect it and itunes then recognises all the new pictures and down laods them. Did no one in Apple actually try to do this with a new iphone and new itunes. Their tech support is just as good as their software development, clearly the after school kids rotate from support to software development. i am starting think these might be junior school kids!

i like my iphone a lot it is the fourth one i have had but OMG the iOS and itunes is appalling. i was going to buy a MAC to replace my MS PC, but Apple make microsoft look good!

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iTunes 12 will not allow movies to be added

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