iTunes 12 will not allow movies to be added

Older Mac Pro, OS 10.7.5, iTunes 12.0.1.26.

Permissions repaired, directory checked, no problems.

Hard drive is OK, plenty of space.

Been using this computer for a couple years now as my Apple TV streaming source.

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The only movies I can appear to add are those with mp4 extension or ones I created using iMovie. Movies I have already had and added to my library that have m4v extension still remain in the library (on my media drive, so designated by iTunes Preferences and reverified that it has not changed).

Also, I cannot drag and drop even those movies that Ad File to Library will add.

So, I am just guessing, Apple has messed something up with this release.

--- A side note, on my newer Mac Pro running Yosemite and iTunes 12.0.1.26 I have the same problem. Apple did a nice job with allowing my "registered computers" to be automatically logged in to without having to enter my info. That aside, I can navigate to my other computer's media drive, select the movie - an mp4 - and it does not add to the iTunes on my Yosemite computer! Yes, I waited an appropriate time to allow cross computer getting the file, it did not appear in the reading bar.

I used to be able to Handbrake my movies to mp4, even with the m4v extension, and drag them onto the iTunes window and they would add. I could then Get Info and get them into the correct Genre.

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So, despite following the help and what and doing all the proper checks….

Just how does one add mp4 or m4v movies to the NEW iTunes?

Mac Pro, Mac OS X (10.7.5), 2007 machine

Posted on Oct 18, 2014 7:58 AM

97 replies

rickkp

Level 1

23 points

Oct 13, 2016 7:50 AM in response to markfrommooroolbark

Since I got an email notification on this last post, I came back.

First, my problem with iTunes was where it stuck the .mp4 or .m4v movies when dragged and dropped onto the Movies part of iTunes.

The answer was and still is - due to DRM Apple calls all imported movies as Home Videos. You can easily use the Get Info (Cmd-I) after selecting the movie in that area. Or, if you drop a whole season of some show in, just select them all and do it once as it updates all and they all go where they should.

But the last post is curious. I import pictures into Photos, not iTunes. And short videos, like those my daughter sends of her children via Apple Messages, can be dragged and dropped onto Photos and imported.

And all my phones, including my iPhone 6, my wife's iPhone 6s and my new iPhone 7 work the same. Pictures will automatically go to Photos in the Streaming part if you have that set up.

And when I connect my iPhone to the computer (Mac Pro) and run iTunes (yes, I do not have it come up automatically) it lists and I see nothing about photos.

Then, I might surmise by your last statement that you use a PC. Since I do not, and do not need to run iTunes on it (PC, or Win 10 on my Mac in Parallels) I do not know if it is different than on the Mac version. So if that is the case maybe someone who is here that does use a PC can respond. Or, I believe there is a sub forum that handles the PC version of iTunes issues.

Chris CA

Level 10

82,513 points

Oct 13, 2016 4:04 PM in response to rickkp

rickkp wrote:

First, my problem with iTunes was where it stuck the .mp4 or .m4v movies when dragged and dropped onto the Movies part of iTunes.

The answer was and still is - due to DRM Apple calls all imported movies as Home Videos.

except imported movies do not have DRM.

rickkp

Level 1

23 points

Oct 13, 2016 6:48 PM in response to Chris CA

Yes Chris, that is why Apple puts them into Home Videos. Because they have no DRM. Legal thingy that showed up in iTunes v12. Pre-v12 they would go into Movies directly, after was when it started. Someone else told me it was because they had no DRM attached.

Chris CA

Level 10

82,513 points

Oct 13, 2016 6:54 PM in response to rickkp

My imported movies go into movies.

I tag them correctly before I add them to iTunes.

Nov 28, 2016 12:23 PM in response to Rick Prescott

Does Apple care enough to answer this question? I am equally frustrated with this!

Chris CA

Level 10

82,513 points

Nov 28, 2016 5:14 PM in response to Daniel Elliott

Daniel Elliott wrote:

Does Apple care enough to answer this question?

This is user to user forum.

Chris CA

Level 10

82,513 points

Jan 2, 2017 6:47 AM in response to ray2160

ray2160 wrote:

ever since they opened this up for developers and third-party apps has been so buggy

You mean since March 2008 when they released dev tools for apps?

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iTunes 12 will not allow movies to be added