My Telus email account not working

The box to "Allow insecure authentication" needs to be un-checked for each Telus IMAP account. However, there's a bug in Yosemite where it doesn't save this checkbox between sessionsy. When you quit Mail, then fire it up again, you'll need to un-check this same box again for each Telus account. Telus tells me that they have chatted to Apple about this, and Apple should have a fix "soon".

In my previous post, I found that checking the "Allow insecure authentication" box allowed mail to work, but this setting wasn't saved. Turns out there is another box on this page that needs to be un-checked "Automatically detect and maintain account settings". Making sure both these boxes are checked/unchecked for each Telus IMAP account solves the problem. The end result looks like this:

Hi Geoff;

Thanks for the additional information. I spent the better part of the afternoon with Telus and then Apple tech support. Apple finally got it working and the fix has survived one reboot. Similar to your procedure but also added the path to SMTP. Apple provided this link "in case the problem came back."

OS X Mail: Troubleshooting sending and receiving email messages

Thanks again,

Bill

I spent three hours with Telus support (chat) and despite their best efforts I still cannot receive emails (Mail) after installing Yosemite. I can send and receive e-mails via Telus Webmail but not via iMac Mail. I keep getting the message that my password can't be sent to Telus...

Any one have any solutions? I've been at this for five hours!

Coffeedrinker57

Hi Nick,

I went to Tim the Tech guy (see Stratusphunk's post above) and followed what Tim the Tech Guy had posted. While it wasn't easy peesy, I have managed to get my iMac Mail sending and receiving e-mails in a normal fashion. For me the main item was checking a wee little box that said "Allow unsecured authetication."

i also cleared off my SMTP list and re-entered the information.

Coffeedrinker

Hi Nick,

If you look along the bottom of the SMTP Server List, there is a faint Plus and Minus sign. I highlighted the information I had in the Server List, then hit the Minus sign. Then I hit the Plus - or ADD symbol, and typed in smtp.telus.net. (This information might have gone in automatically....

Hope this helps.

this is in the hands of Apple engineering and TELUS for a resolution, as this is just a temporary bandaid solution, they say 3-5 days? the more complaints they received may ring it up the flag pole quicker.

I too had the same problems and went to apple for support. There are clearly problems

FOR Imap the solutions above work but for SMTP if you create your telys account with port 587 and no password required it will work BUT it will only work when you are on the Telus network. If you are travelling and not on the telly network fryer if or internet You cannot send mail/ If you try port 1025 and password authentication you cannot send mail period. This is a a bug = using Thunderbird there are no issues. I you use port 1025 and password authentication it works just fine I tested it t my university today. There is clearly bug with Telus and Mail

After upgrading to Yosemite, one of a few other problems, is that I can't connect to my Telus email account. I re-entered username, and password, I get a message that the password can't be transmitted securely, I go ahead anyway but it still doesn't connect, i called up Telus i spent 3 hours on the phone trying to resolve this problem , Telus got it back ,but only for a while, they finally gave up.I called Apple they got the Telus Email back , but still can not keep the server working, i really complained to apple about this new OS X update, and told them they are creating more problems , with those awful updates, they apologize , and trying to fix the problem, my TELUS account is still not working.I will try again tomorrow. What a day wasted on the phone

Hi Bill. My Outgoing Server setup:

Mail > Preferences > Accounts > [select the Telus mail account] > Outgoing Mail Server (SMTP) > Edit SMTP server list > [select the Telus mail server]

Under the Account Information tab:

Description: Telus
Server name: smtp.telus.net
TLS Certificate: None

Under the Advanced tab:

[un-checked] Automatically detect and maintain account settings
Port: 1025

[un-checked] Use SSL

Authentication: Password
User name: [my Telus account]
Password: [my Telus email password]

I think this only works when I'm actually connected to the Telus network. If I'm somewhere else, I usually have to connect to my work email SMTP server.

Hope this helps.

.. Geoff

Also in Vancouver and on Telus ... THIS WORKS!! Also after spending an hour with Telus tiers 1 and 2 as well as taking to Apple and visiting in person - GEOFF is the one that end up fixing the actual issue with CLEAR on CONCISE visuals... Much thanks Geoff... you have saved me a lot of ongoing frustrating and more gray hair LOL

Thank you very very much!!!

CL 🙂

I'm having the same issue. Here is someone else's solution: https://timthetechguy.wordpress.com/2014/10/17/yosemite-telus-email-issues-worka round/