My Telus email account not working

Hi Geoff;

Thanks for the information. I am struggling with the same issue. What do your Outgoing Server settings look like? Particularly the Port. Thanks, Bill

Hi Bill. My Outgoing Server setup:

Mail > Preferences > Accounts > [select the Telus mail account] > Outgoing Mail Server (SMTP) > Edit SMTP server list > [select the Telus mail server]

Under the Account Information tab:

Description: Telus
Server name: smtp.telus.net
TLS Certificate: None

Under the Advanced tab:

[un-checked] Automatically detect and maintain account settings
Port: 1025

[un-checked] Use SSL

Authentication: Password
User name: [my Telus account]
Password: [my Telus email password]

I think this only works when I'm actually connected to the Telus network. If I'm somewhere else, I usually have to connect to my work email SMTP server.

Hope this helps.

.. Geoff

Hi Geoff;

Thanks for the additional information. I spent the better part of the afternoon with Telus and then Apple tech support. Apple finally got it working and the fix has survived one reboot. Similar to your procedure but also added the path to SMTP. Apple provided this link "in case the problem came back."

OS X Mail: Troubleshooting sending and receiving email messages

Thanks again,

Bill

I can't get it to work on 1025 - the only port Telus will work on is 587 - I troubleshot this with Apple - did you find a way to get it to work on 1025?

I have resorted to Thunderbird

Hi;

After another log out and log in, the settings have all reverted to pre-Apple repair. Email no longer works. May be a bigger issue than can be repaired by Apple owners or Apple tech support.

Bill

This is so frustrating! And where is Apple? And is it possible to revert to Mavericks?

Hooray I fixed it. Try this http://meandmymac.net/2014/10/trouble-with-yosemite-mail/.

It worked for me and all my accounts are up and running OK.

Good luck.

Also in Vancouver and on Telus ... THIS WORKS!! Also after spending an hour with Telus tiers 1 and 2 as well as taking to Apple and visiting in person - GEOFF is the one that end up fixing the actual issue with CLEAR on CONCISE visuals... Much thanks Geoff... you have saved me a lot of ongoing frustrating and more gray hair LOL

Thank you very very much!!!

CL 🙂