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iPod Classic not recognised by iTunes - Can't sync.

Old iPod Classic has had a world of problems in the past connecting to iTunes. I used have have to reset it every time I wanted to sync it (by holding down Center button and menu button).


Now it won't connect to iTunes at all. It says 'connected' on the iPod but doesn't pop up in iTunes. My MacBook recognises it however, because I can find it in disk utilities. Tried resetting it multiple times, and done all the obvious methods. How can I get this to sync up now?


Updated to iTunes 12 now and it still won't work.

iPod classic, 5th gen

Posted on Oct 18, 2014 3:04 PM

Reply
75 replies

Jan 3, 2015 10:42 AM in response to RossMilner

Hi I had a similar issue with my 160gb Classic


Went through many things with Apple on the phone all to no avail.


Took it to the Genius Bar and managed to get it recognised by iTunes and then restore....but when i plugged it into my MBA or IMac it was not recognised by iTunes and just appeared on the desktop..again.


Given that i am using Yosemite and iTunes 12 and reinstalled iTunes, Apple answer was to do a reinstall on my MBA!


Reluctantly i did this and it worked!!!!!!!!


It was recognised by the ancient iTunes9 before updating to 12 again and it was still recognised....


Just got to reinstall all my music, photos, documents.....at least i have my retro 160Gb iPod Classic to load everything on....


hope this helps

Jan 3, 2015 4:53 PM in response to utvols2007

Alright, so I went back and installed the original version of Yosemite I had as suggested by utvols2007. Sure enough, soon as I reverted to an older install of OS X Yosemite, my iPod Classic 160 GB was visible and able to sync in iTunes.


At that point I was happy that I was able to get a few new albums transferred over to my iPod but couldn't remain with that version of Yosemite. Unfortunately, my original install was one of the Beta versions. After about 8 upgrades/restarts I'm back to where I was with the latest version of Yosemite and iTunes. I can NO LONGER see my iPod classic in iTunes but do see it on the desktop and finder.


Obviously a issue with one of the latest OS X updates. APPLE, provide an update to fix this ASAP.


OS X Yosemite 10.10.2 (14C81h)

iTunes Version 12.0.1.26

Jan 4, 2015 9:16 AM in response to Kangolman

Got worse.

After re installing Yosemite, all was fine.

But then, My iMac asked for some updates... I agreed. It installed Yosemite 10.10.2 and upgrade restarted the computer.

Now iTunes (12.0.1.26) wont recognize my iPod (classic 160Gb purchased Oct 2014) nor my wife's Classic (80Gb 4-5 years old).

Now iTunes wont regognize my iPhone 5...

Pleaaaase Apple do something...

Jan 4, 2015 2:36 PM in response to RossMilner

I am having the same problem! iPod classic mounts on the desktop, but doesn't appear in iTunes. Didn't have this problem before the update. I've tried restarting iPod and Macbook - nothing works.


Please fix this, I am going on a long plane flight and have to have my tunes on there. It's like Apple timed this bug to **** with me.

iPod Classic not recognised by iTunes - Can't sync.

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