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iPod Classic not recognised by iTunes - Can't sync.

Old iPod Classic has had a world of problems in the past connecting to iTunes. I used have have to reset it every time I wanted to sync it (by holding down Center button and menu button).


Now it won't connect to iTunes at all. It says 'connected' on the iPod but doesn't pop up in iTunes. My MacBook recognises it however, because I can find it in disk utilities. Tried resetting it multiple times, and done all the obvious methods. How can I get this to sync up now?


Updated to iTunes 12 now and it still won't work.

iPod classic, 5th gen

Posted on Oct 18, 2014 3:04 PM

Reply
75 replies

Jan 23, 2015 8:36 AM in response to RossMilner

Just got my first mac and running Yosemite 10.10.1


Just plugged in my iPod Classic for the first time after setting up iTunes and transferring all my files from my old Windows laptop, gutted that it's not recognised. Being a complete Mac novice I'm pretty confused on how to proceed, can someone please explain what i need to do to get iTunes to recognise my iPod?

Jun 27, 2015 7:13 AM in response to Brian Jeffries

Hi,


First off, I have 5th Gen IPod (aka iPod Video); this device has served me faithfully for several years. Recently, however, I have had a problem.


Thinking it was a battery, I purchased a new one. Well, the battery arrived and, following a YouTube video, I installed it in about 10 minutes. I tried to use iPod, but still got the same problems so I let iPod charge overnight.


I continue to get the following three screens appearing, somewhat randomly:

  • White screen with warning triangle and a sad-faced iPod and IPod support URL
  • Dark screen with universal no-go circle over a battery icon, saying Please wait battery very low
  • Dark screen with Apple icon

I followed instructions (posted in several places) to get iPod in Disk Mode. Most of the time, I get no where, but on a few occasions:

  • The screen comes to life and says plug iPod into computer in several languages;
  • Plug iPod into my PC, my PC recognizes the iPod (the hardware icon in the lower left system tray lists the iPod)
  • Taking several attempts, activate iTunes
  • iPod screen starts flashing white and says do not disconnect
  • After about 30 seconds, however, the iPod is disconnected from PC and iPod never recognizes the iPod.


I have tried stopping & restarting Apple Mobile Services


I have gotten the above sequence to occur several times, BUT always with same fruitless outcome.


What am I doing wrong? Is there anything else I can try or is it time to bid my adieus to my faithful iPod?


Appreciate any further help

Thank you very much

iPod Classic not recognised by iTunes - Can't sync.

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