Gary Allalouf

Q: Camera not working after yosemite upgrade

After i upgraded into Yosemite os, my facetime occurs this problem: There's no connected camera for facetime while ichat still working. What should i do?

 

MacBook Air 2011, Mac OS X (10.10)

MacBook Air, OS X Yosemite (10.10)

Posted on Oct 19, 2014 6:20 PM

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Q: Camera not working after yosemite upgrade

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  • by dominic23,

    dominic23 dominic23 Oct 20, 2014 3:31 AM in response to Gary Allalouf
    Level 8 (41,651 points)
    Mac OS X
    Oct 20, 2014 3:31 AM in response to Gary Allalouf

    Reset SMC.     http://support.apple.com/kb/HT3964

     

    Choose the method for:

    "Resetting SMC on portables with a battery you should not remove on your own".

  • by Alexandrafromga,

    Alexandrafromga Alexandrafromga Oct 20, 2014 2:42 PM in response to dominic23
    Level 1 (0 points)
    Oct 20, 2014 2:42 PM in response to dominic23

    I tried this (MacBook Pro, 2011), although with the SMC reset, there was no real way of checking whether anything had happened...I held down the buttons as instructed for 3-4 seconds and hoped for the best. Did it twice because the first time it didn't work. Neither did it work the second time.

     

    The camera works fine with Skype. With FT, the message is "there is no connected camera" and there is no way (like, perhaps, under the VIDEO tab??? There's only MICROPHONE information there. Huh?) to connect a camera to FT. Really odd. Nothing happens when I click "preferences" either.

     

    Any ideas?

     

    I have closed and reopened FT.

    I have rebooted after closing all applications.

    I have hard rebooted (using power button) after closing all applications.

    I have done the SMC reset.

     

    I am close to throwing the computer against the opposite wall, but I suspect that may be even less useful than the preceding four efforts.

     

    Any suggestions (particularly with sympathy) welcomed.

  • by hkmarques,

    hkmarques hkmarques Nov 2, 2014 5:07 AM in response to Alexandrafromga
    Level 1 (0 points)
    Nov 2, 2014 5:07 AM in response to Alexandrafromga

    My camera was not working either after upgrading to Yosemite. But I've reset the SMC and it worked for me. Here are the steps I've followed (since all the apple support pages linked returned a 404 error code, I had to find them elsewhere) on a mid-2012 Macbook Air:

    • Turn off the mac (by holding the power button);
    • Plug in the magsafe adapter and make sure it is charging;
    • Hold these four keys and release all of them at the same time: Left Shift, Control, Option (Alt) and the Power Button;

     

    If your battery is not completely charged, it should be easy to verify that you did it properly since the orange led in the magsafe adapter should blink green and then go back to orange.

  • by izibizi,

    izibizi izibizi Nov 15, 2014 3:01 AM in response to hkmarques
    Level 1 (5 points)
    Nov 15, 2014 3:01 AM in response to hkmarques

    Nothing help me. I tried everything.

     

    Now I even restored to Mavericks and still no camera.

     

    I think Yosemite has killed the iSight camera.

     

    HELP

     

    macbook pro 15 mid 2012

  • by hkmarques,

    hkmarques hkmarques Nov 15, 2014 3:08 AM in response to izibizi
    Level 1 (0 points)
    Nov 15, 2014 3:08 AM in response to izibizi

    If resetting the SMC didn't work, I'd try to contact Apple Support, since I don't remember finding any other solutions on the web.

  • by izibizi,

    izibizi izibizi Nov 16, 2014 3:16 AM in response to hkmarques
    Level 1 (5 points)
    Nov 16, 2014 3:16 AM in response to hkmarques

    No idea how and why - today it is working. very strange

  • by Bobby.J,

    Bobby.J Bobby.J Nov 18, 2014 2:49 PM in response to izibizi
    Level 1 (4 points)
    Nov 18, 2014 2:49 PM in response to izibizi

    Just upgraded today, more is the pity. Camera now is not detected. Have 2012 MacBook Air so cant remove battery power. Tried SMC and all other suggestions. I see izibizi reverted to Mavericks. Did the camera work in Mavericks or Yosemite when it did work. It has to be something to do with the upgrade and I trust Apple will provide an update to solve the problem. very soon. Any other ideas???

  • by izibizi,

    izibizi izibizi Nov 19, 2014 1:27 AM in response to Bobby.J
    Level 1 (5 points)
    Nov 19, 2014 1:27 AM in response to Bobby.J

    WHen I reverted to Mavericks it still didn't work.

     

    at this poin i was sure it is a hardware issue So I decided to upgrade again to Yosemite.

     

    After the upgrade it still didn't work.

     

    the next day as I was about to take it to apple I checked again and it was working.

  • by Bobby.J,

    Bobby.J Bobby.J Nov 19, 2014 9:31 AM in response to izibizi
    Level 1 (4 points)
    Nov 19, 2014 9:31 AM in response to izibizi

    Well well. What is happening!  Woke up this morning and switched on and there was my camera working. Didn't do a thing - same as izibizi. Some sort of delayed reaction in Yosemite upgrade?

  • by izibizi,

    izibizi izibizi Nov 19, 2014 1:34 PM in response to Bobby.J
    Level 1 (5 points)
    Nov 19, 2014 1:34 PM in response to Bobby.J

    Thanks for sharing this, I started to wonder if I am well...

  • by Bobby.J,

    Bobby.J Bobby.J Nov 20, 2014 1:10 PM in response to izibizi
    Level 1 (4 points)
    Nov 20, 2014 1:10 PM in response to izibizi

    One more anomaly. Turned on today and went to Facetime. "Camera not connected"  Came back 1 hour later and Camera is working!  Really cant understand whats going on.

  • by EZ Jim,

    EZ Jim EZ Jim Nov 21, 2014 7:52 AM in response to Bobby.J
    Level 7 (22,547 points)
    Nov 21, 2014 7:52 AM in response to Bobby.J

    Bobby.J wrote:...Really cant understand whats going on.

     

    Must be a problem with your internet service, connection, configuration, local network, or your Mac hardware or software.

     

    Start with  FaceTime for Mac: Troubleshooting FaceTime.

     

     

     

     

    Message was edited by: EZ Jim

     

     

    Mac OSX 10.10.1

  • by Bobby.J,

    Bobby.J Bobby.J Nov 21, 2014 10:55 AM in response to Bobby.J
    Level 1 (4 points)
    Nov 21, 2014 10:55 AM in response to Bobby.J

    Sorry, nothing to do with Facetime. It is to do with the Camera itself and the detection of the hardware by the system. This morning, I checked through "System Information"/Camera and the camera is detected. Later, I go on to Skype, Facetime or Photo Booth and Camera is not found. Check through System Info again and No Camera is found. So, I leave it for 1 hour and everything is working OK again. It is so intermittent and unpredictable. I did not have any problems pre Yosemite.

  • by EZ Jim,

    EZ Jim EZ Jim Nov 22, 2014 9:00 AM in response to Bobby.J
    Level 7 (22,547 points)
    Nov 22, 2014 9:00 AM in response to Bobby.J

    Bobby.J wrote:... It is so intermittent and unpredictable...

     

    Must be a problem with your internet service, connection, configuration, local network, or your Mac hardware or software.

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