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itunes 12 will not recognize iphone

I plugged my iPhone 5 into my iMac today for the first time since upgrading to 10.10. iPhone opened up and I was able to download photos however iTunes threw an error message stating "iTunes could not connect to this iPhone. This device is no longer connected."


I unplugged and tried again. Same message. After some googling I rebooted my iPhone and restarted iTunes. This time the phone produces no response in iTunes and it does not register as a device.


The iPhone is running 8.0.2 btw. I'm hoping upgrading to 8.1 on Monday will help. Any ideas on how to get it to connect?

iMac, OS X Yosemite (10.10), Late 2012

Posted on Oct 19, 2014 11:30 PM

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Question marked as Top-ranking reply

Posted on Oct 20, 2014 12:26 AM

Check this official document: iOS: Device not recognized in iTunes for OS X

80 replies

Nov 19, 2014 9:52 AM in response to oskapt

Hi oskapt,

I used your cronjob line and crafted a little automator script.

How?

* Start Automator

* Choose to create a "Program"

* Expand the library and select tools, then "execute applescript" (might be named slightly different, my mac talks german :-) )

* In the appearing textbox replace whatever is in there with this:

set app_name to "usbmuxd"

set the_pid to (do shell script "ps ax | grep " & (quoted form of app_name) & " | grep -v grep | awk '{print $1}'")

if the_pid is not "" then do shell script ("kill " & the_pid) with administrator privileges


Select File / Export and save to either programs, desktop or whereever you like.


Double-click to run the Program.


It will ask you for the admin pwd and hit usbmuxd in the face.


Thanks, Adrian! 🙂

Peter

Dec 6, 2014 1:48 AM in response to frighty

Hi


I just thought I'd drop a note as I fixed my syncing problem. In the end I used the 'reset network settings' on my iPhone which appeared to kick things back into life, it looks like my mac and iOS had somehow un trusted each other, and after a few attempts iTunes finally popped up the trust message again and all kicked back in. I don't really get what happened on a technical level or why my iPod nano would not sync either but it seems to have cleared that too.


Looking at the console messages there were errors appearing under the usbmuxd heading, some kind of mismatch in authorisation when connecting the device via the usb ports. Getting the devices to trust one another again seemed to be key, but it took the reset of the network to get the devices talking again, before that the console did not even register the devices being connected.


Hopefully this might help someone else through the fog one day.

Dec 12, 2014 4:48 AM in response to PitDark70

Hi

Sorry to be a nuisance, but I liked this solution and have just tried to get it to work for me, Unfortunately it comes up with an error message and sadly I'm not savvy enough to be able to correct it!


The action “Run AppleScript” encountered an error.


Check the actionʼs properties and try running the workflow again


As suggested I just cut and paste the contents


SteveS

(Puzzled!)

Dec 12, 2014 11:39 AM in response to SteveSJS

SteveSJS,

you're totally right but I don't have a clue why. So this script

set app_name to "usbmuxd" set the_pid to (do shell script "ps ax | grep " & (quoted form of app_name) & " | grep -v grep | awk '{print $1}'") if the_pid is not "" then do shell script ("kill " & the_pid) with administrator privileges

definitely works. I just don't know why it fails once I copy/paste it out of here. Just to make it bomb-proof here's a screenshot of that part of the automator (click on it to see in full):

User uploaded file

Clicking the green play button should work. The file/save or File/export creates the program.

Dec 12, 2014 2:18 PM in response to PitDark70

Curious really, but thank you for the reply. Your' right it appears to run just from within automator, it's only once exported it fails from the desktop.

No matter I'll live with that fro the time being.


IT does appear to work and that's good enough - I can live with it until App;e get of their butts and replace the dross that is currently iTunes. Supposedly soon...


Many thanks in the meantime.

Dec 12, 2014 7:47 PM in response to Howard Brazee

I wonder if that's related to my other loop, I have between telling me:


===================================================

Some of the items in the iTunes library, including

"Garden Party" were not copied to the iPad "iPad

(Howard Brazee's)" because you are not authorized for them on this computer.


To authorize this computer for items purchased from the iTunes

Store, choose Store > Authorize This Computer.

===================================================

and when I do so:

===================================================

This computer is already authorized.


Including this one, you have authorized 2 computers out of your

available 5.

===================================================

itunes 12 will not recognize iphone

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