Command key shortcuts don't work anymore in Safari since upgrade to Yosemite!

Question

Level 1

12 points

Command key shortcuts don't work anymore in Safari since upgrade to Yosemite!

Hi,

I recently upgraded the MacOSX to Yosemite. Since this moment Safari doesn't work properly anymore, because the command key shortcuts are out of order.

Cmd + Q

Cmd + C

Cmd + V

Cmd + X

These are now the key shortcuts I've noticed that aren't working anymore. Other apps (a part from Firefox) don't seem to have these problems.

In the meantime I have to use the mouse cursor and choose from the menu bar.

Apple support wasn't able to help me! They just gave me the advice force quit Safari and restart it while pushing the ALT-key. Result: Nothing!

Thanks in advance for your help.

Kind regard,

Steven

--

MacBook Air

Version 10.10

1.3 GHz Intel Core i5

8 GB 1600 MHz DDR3

MacBook Air (13-inch Mid 2013), OS X Yosemite (10.10)

Posted on Oct 20, 2014 9:24 AM

Reply

Answer 1

Drew Reece

Level 6

10,666 points

Oct 20, 2014 9:29 AM in response to stevendeluxe

Are there any shortcuts listed next to the menu items?

System Preferences > Keyboard > Shortcuts tab should be where you assigned custom ones, see if you have set any new ones for those items in Safari.

Reply

Answer 2

stevendeluxe Author

Level 1

12 points

Oct 21, 2014 11:35 AM in response to Drew Reece

Yes, there are shortcuts listed next to the menu items.

I haven't added any custom shortcuts to the keyboard preferences and there are no conflicts listed.

Reply

Answer 3

Drew Reece

Level 6

10,666 points

Oct 21, 2014 4:06 PM in response to stevendeluxe

That is rather odd if they are all visible as shortcut commands.

Here are some more tests to do…

1) Disable all your Safari Extensions & retest (in Safari Preferences).

2) Logout of the account (from the Apple menu). At the login window enter your password & hold shift as you click the login button. Keep it held until the Desktop has become usable. This disables 'User login items' - retest. Logout after testing.

3) Try a safe boot… OS X: What is Safe Boot, Safe Mode?

Does it still happen in safe mode? This disables third party extensions & some inessential Apple system extensions - things will not be normal, however the Mac should be 'functional', test as much as you can.

Post the results of those here, it may give us a better idea where to look.

Reply

Answer 4

Oct 22, 2014 12:39 AM in response to Drew Reece

Hi Drew,

I tried all of the above, 2) and 3) even twice, but the problem stays the same. I want to add that shortcuts don't work in FIREFOX either. For instance, I see the EDIT-tab light up, when I press CMD+C, but it doesn't actually copy. As for SAFARI, it doesn't react at all with shortcuts.

Best,

Vic

Reply

Answer 5

seduc

Level 3

510 points

Oct 22, 2014 1:08 AM in response to stevendeluxe

Terminal.app

mv ~/Library/Preferences/.GlobalPreferences.plist ~/Desktop

logout

Reply

Answer 6

Oct 22, 2014 2:00 AM in response to Counselor Troi

Same issue here. I also tried the same procedure and no improvement. I also have a 13" 2013 MBA. Maybe something to do with that?

Reply

Answer 7

cmontola

Level 1

0 points

Oct 22, 2014 6:17 AM in response to stevendeluxe

UP! Same issue, tried to reboot, restart both Safari and Yosemite, clean Safari, disable and uninstall all Extensions, nothing works fine; all cmd+key doesn't works. MacBook Air mid 2013

Reply

Answer 8

nnaycol

Level 1

0 points

Oct 22, 2014 7:07 AM in response to stevendeluxe

Same issue, found a similar discussion on Mavericks ( Safari keyboard shortcut not working ) but didn't work for me. Besides, I've found that clicking the menu bar, shortcuts work. I'm also on a MacBook Air mid 2013.

Reply

Answer 9

stevendeluxe Author

Level 1

12 points

Oct 22, 2014 8:59 AM in response to stevendeluxe

Hi,

I'm getting closer to the solution since I've created a new user (in my example "Alter ego"). Safari and the CMD-keys work fine after the login under the new user. That means there must be some software/app messing up under my regular user (ok, that was a bit of Columbo ;-) ).

Any clue how I can check which apps/processes are running in the background? (UPDATE: Activity Monitor should help, right?)

Reply

Answer 10

Oct 22, 2014 10:15 AM in response to stevendeluxe

Got the same result by logging out and back into a guest account - all cmd-shortcuts work in Safari. And now for the detective work...

Reply

Answer 11

stevendeluxe Author

Level 1

12 points

Oct 22, 2014 10:44 AM in response to stevendeluxe

Problem fixed!

I compared the system preferences for each user and found out that I had several languages activated in the language/region settings. So I deleted the language adding the option "list sort order". This option wasn't activated in my test account.

You have to try which language is the "bad one" on your system (In my case it was "german"...haha) and delete it. UPDATE: I've tried to re-add the deleted language and still safari works fine.

All this sounds a bit weird to me, but it helped to get rid of my CMD-key annoyance. Let my know if it helped you too.

Reply

Answer 12

Oct 22, 2014 10:51 AM in response to stevendeluxe

Yes! Brilliant! It worked for me as well; I removed all languages except the main one and now cmd-shortcuts work again in Safari. Problem solved. Kudos to

stevendeluxe for sorting it out.

Reply

Answer 13

Oct 23, 2014 6:30 AM in response to stevendeluxe

THANKS, this worked for me, too!! Shortcuts are working in Safari and Firefox!!

Reply

Answer 14

donccz

Level 1

0 points

Oct 24, 2014 9:55 AM in response to stevendeluxe

Thank you for the solution stevedeluxe. This was driving me crazy, and adding work time!

Reply

Answer 15

onebus

Level 1

4 points

Oct 27, 2014 11:59 AM in response to seduc

Thanx! That did the Trick for me! And as a bonus it cleared another huge thing that bugged me. Illustrator CC 2014 and Acrobat Pro wouldn't start up either. After clearing the GlobalPreferences.plist file. They work as usual, at least for that half an hour i used em…

Reply