Apple Pay Error Issuer Does Not Offer Support

If you search here, you will find that the Amazon card will not work. That was Amazon's choice not to support Apple Pay, even though the card is branded as Chase.

Here is a list of current participants, and it states that some business cards may not work right away. The best way to verify if a card is going to work is to contact the card issuer. Apple Pay participating issuers

Call Citi; if it's co-branded the other company may be choosing not to participate:

Some cards might not be supported in Apple Pay. Contact your bank for more information.

Apple Pay participating issuers

I'm afraid none of would know. We're all just users here. I'd contact Apple to ask 1-800-MY-APPLE

Are you using an actual credit card, or a debit card? Of course to make it easier, you could simply choose the card you have on file with your iTunes Account.

I have the same issue:

I successfully registered a CHASE Mileage Plus VISA but am unable to register my CHASE Amazon.com VISA

I successfully registered a Costco American Express Card but am unable to register my Corporate American Express Card

I can understand that the corporate card may have an issue since my name shares space with my company's name ... the two CHASE cards are just different flavors of reward cards. Would Apple be purposefully blocking Amazon out of spite? 🙂 (I'm kidding, don't respond to that)

Ah. Thank you. I was kidding about an Apple/Amazon rivalry but I guess I was on to something. I assumed that Chase was Chase. Ok so there can be exceptions to the credit card brands listed?

Not that I read the support page, it says you can currently add eligible credit cards [offered by Chase].

In the other thread that I referred to, posters had called Chase, who replied that branded cards can choose to opt out, even though the card is backed by the particular bank. Amazon has chosen to opt out, however one of the posters said that Chase was in talks to get Amazon to change their mind. I guess time will only tell.

Actually, Chase is not the only one like that. I believed something similar with Citibank. I have a Ford Service Credit card I got at the Ford dealership here in my local town. It is issues and backed by Citi. My son had an issue with his car and I sent him the info for my card and he was told by the Ford dealer there that they do not accept it. Dealers can opt in or out to support the card, despite the fact that it is supported by a major bank/credit card issuer. So none of this is a surprise to me.

Chris,

I couldn't see any other thread referenced in your response. Nor did I find any other threads on this topic. Can you provide a URL? I beleive you. It makes a lot of sense. But I'd love to read what people are saying on the topic.

Oh, and Macy's who is touted as one of the important partners of the Apple Pay kickoff, yet I cannot register my Macy's AMEX!

I encountered the same problem with a Citibank credit card, and called the 800-number on my card. The customer service rep explained that Citi is participating in Apple Pay, but some of their branding partners have elected not to participate (at this time, at least).

In my case my local bank "University Federal Credit Union", supports both debit and credit cards issued by them on ApplePay however I get the same error. The bank states they never even see the card get added or get a request to provision the card for ApplePay. Contact Apple and I get sent to a senior specialist and was told they would get back to me. 3 months now and I never heard back from Apple, Bank states they have no idea whats going on and keeps telling to talk to Appler or suggest trying a different card. Tried my Capital One card and it worked fine. Now the bank wants to issue new cards to me to try again but I will be without a card for a day or two. I'll give that a shot but I am pretty disappointed that Apple failed to do anything to assist on this issue.

Kickbackpunk wrote:

In my case my local bank "University Federal Credit Union", supports both debit and credit cards issued by them on ApplePay however I get the same error. The bank states they never even see the card get added or get a request to provision the card for ApplePay. Contact Apple and I get sent to a senior specialist and was told they would get back to me. 3 months now and I never heard back from Apple, Bank states they have no idea whats going on and keeps telling to talk to Appler or suggest trying a different card. Tried my Capital One card and it worked fine. Now the bank wants to issue new cards to me to try again but I will be without a card for a day or two. I'll give that a shot but I am pretty disappointed that Apple failed to do anything to assist on this issue.

No offense, but it seems to me your bank let you down. They should have worked with Apple on your behalf.

I would agree in most cases however I had long conversations with the bank including the project manager for Apple Pay who stated that they have reached out to Apple for support on a number of technical issues and have gotten no response, of course that is speculation I have no idea if that is the case, I hope it's not.

Kickbackpunk wrote:

I would agree in most cases however I had long conversations with the bank including the project manager for Apple Pay who stated that they have reached out to Apple for support on a number of technical issues and have gotten no response, of course that is speculation I have no idea if that is the case, I hope it's not.

I would wonder in that case if they are going through the proper channels.Apple isn't going to say to banks, "Apple Pay is available. Good luck!" They have a team to help banks get set up and if someone claims they get no response, I'm guessing they aren't contacting the right department.

Kickbackpunk wrote:

I would agree in most cases however I had long conversations with the bank including the project manager for Apple Pay who stated that they have reached out to Apple for support on a number of technical issues and have gotten no response, of course that is speculation I have no idea if that is the case, I hope it's not.

Sorry again, but I can't believe your bank's suggestion was for you to contact Apple. They have procedures and teams in place to work with banks to get Apple Pay to communicate with their system. Your bank clearly didn't take care of their customer. That's just how I see it.

I'm still going to say that they are using the wrong channels that Apple provides to merchants and banks to get help. If they aren't getting a response, then they need to find the correct contact info. I work in customer support and get people on the phone constantly saying they sent numerous emails and never got a response. We have so many email addresses within the company that we have no idea where those emails ended up. We for sure didn't get them in customer support. But once they finally decided to find the correct contact information then we were able to help them.