Apple Pay Error Issuer Does Not Offer Support

When I try to setup Apple Pay it says "Your issuer does not yet offer support for this card".

When I click on Learn More it says that the following cards are accepted in Apple Pay:

American Express
Bank of America
Capital One Bank
Chase Visa
Citi
Merrill Lynch Credit
US Trust
Wells Fargo

My card is through Citibank, it even says "This Card Issued by Citibank" on the back of the card.

Why is this card not acceptable if its from Citibank and Apple Pay accepts Citi?

iPhone 6, iOS 8.1

Posted on Oct 20, 2014 10:47 AM

21 replies

ChrisJ4203

Level 10

236,297 points

Oct 20, 2014 9:09 PM in response to Dan in VA

Here is the one about Amazon Chase. Amazon.com Rewards card (Visa issued by Chase) not supported by Apple Pay?

Oct 20, 2014 10:56 AM in response to JKingsnorth

Or contact citibank to ensure there are no restrictions.

JKingsnorth Author

Level 1

35 points

Oct 20, 2014 11:08 AM in response to lobsterghost1

I never got this option.

Oct 20, 2014 11:26 AM in response to JKingsnorth

same problem here....

JKingsnorth Author

Level 1

35 points

Oct 20, 2014 9:07 PM in response to Dogcow-Moof

Well this just *****. One of the main reasons I switched to a iPhone 6 was for Apple Pay and I can't even use it.

Sep 1, 2015 5:25 PM in response to lobsterghost1

Well I agree the bank may not be doing all they can to help, but the fact that my case was escalated with Apple I haven't heard anything there either, so probably blame on both sides.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Apple Pay Error Issuer Does Not Offer Support