Apple Pay Error Issuer Does Not Offer Support

Kickbackpunk wrote:

In my case my local bank "University Federal Credit Union", supports both debit and credit cards issued by them on ApplePay however I get the same error. The bank states they never even see the card get added or get a request to provision the card for ApplePay. Contact Apple and I get sent to a senior specialist and was told they would get back to me. 3 months now and I never heard back from Apple, Bank states they have no idea whats going on and keeps telling to talk to Appler or suggest trying a different card. Tried my Capital One card and it worked fine. Now the bank wants to issue new cards to me to try again but I will be without a card for a day or two. I'll give that a shot but I am pretty disappointed that Apple failed to do anything to assist on this issue.

No offense, but it seems to me your bank let you down. They should have worked with Apple on your behalf.

I would agree in most cases however I had long conversations with the bank including the project manager for Apple Pay who stated that they have reached out to Apple for support on a number of technical issues and have gotten no response, of course that is speculation I have no idea if that is the case, I hope it's not.

Kickbackpunk wrote:

I would agree in most cases however I had long conversations with the bank including the project manager for Apple Pay who stated that they have reached out to Apple for support on a number of technical issues and have gotten no response, of course that is speculation I have no idea if that is the case, I hope it's not.

I would wonder in that case if they are going through the proper channels.Apple isn't going to say to banks, "Apple Pay is available. Good luck!" They have a team to help banks get set up and if someone claims they get no response, I'm guessing they aren't contacting the right department.

Kickbackpunk wrote:

I would agree in most cases however I had long conversations with the bank including the project manager for Apple Pay who stated that they have reached out to Apple for support on a number of technical issues and have gotten no response, of course that is speculation I have no idea if that is the case, I hope it's not.

Sorry again, but I can't believe your bank's suggestion was for you to contact Apple. They have procedures and teams in place to work with banks to get Apple Pay to communicate with their system. Your bank clearly didn't take care of their customer. That's just how I see it.

Well I agree the bank may not be doing all they can to help, but the fact that my case was escalated with Apple I haven't heard anything there either, so probably blame on both sides.

I'm still going to say that they are using the wrong channels that Apple provides to merchants and banks to get help. If they aren't getting a response, then they need to find the correct contact info. I work in customer support and get people on the phone constantly saying they sent numerous emails and never got a response. We have so many email addresses within the company that we have no idea where those emails ended up. We for sure didn't get them in customer support. But once they finally decided to find the correct contact information then we were able to help them.