No 2G,3G,4G toggle after IOS 8.1 Update

Hi I contacted the Apple support about this as well, I got to talk to the manager of the technical support at the time and he told me that basically Apple had contacted several carriers around the world (he told me mostly USA) to have them adapt their carrier settings to that. But upon roll-out of iOS 8.1 they had not yet discussed with all supported carriers. So basically he told me the update would come through a carrier setting update. I would be great if they would siply check the carrier settings version and tell you if that functionality is going to work or not.

Anyway, I understand this is a different feedback that the one posted here suggesting that the iOS version itself may have a problem. Either way, it seems that we are going to have to wait for either a carrier settings update and/or an iOS update. This is killing me...

Ok guys, I do now have an answer for you. Unfortunately you're all going to be rather disappointed as, at least in my opinion, it feels like a bit of a cop out from Apple Engineering but here you go: http://support.apple.com/kb/HT6553?viewlocale=en_US

As you can see apparently we're all in the wrong expecting to see these new options/switches/toggles following the update, despite that being the clear meaning interpreted by many from the release notes. I have asked my tech to feed back to engineering regarding this, but ultimately the answer is if you're on a carrier who have launched 4G then tough, you're not getting the new toggles.

I know it's not the answer we were all hoping for, but it is the current official position from Apple. As such this is THE solution to this issue (If the OP would mark it as so if possible?)

I will keep pushing for the options we were all expecting to have to be given to us again, but in the meantime we have to accept that Apole clearly meant something completely different when they said 'Adds an option to select between 2G, 3G, or LTE networks for cellular data'.

Updates as always as/when/if I get them, but in the meantime apologies to you all 😟

That would be good NickMac7

What i will add is i recently used my Iphone 6 plus in turkey on a turkish sim and the toggle option was available. In the UK on Vodafone and o2 this toggle wasnt so it must be carrier related not down to apple as i previously thought

Settings>Mobile>Voice & Data on my phone. Gives the 2G 3G LTE options to choose from.

I contacted AppleCare about this issue earlier, their current advice is that this must be a glitch in the install process and to perform a full DFU restore of your device using iTunes. I must stress I have yet to complete this (currently midway through) so cannot guarantee this will fix the issue, but wanted to relay their advice.

iPhone 5S 16GB & iPad Air 16GB WiFi/Cellular

SunnyR9 this issue is NOT affecting all users. It is not however carrier dependant as killhippe suggests. Apple changed the options so that instead of just an enable 4G toggle in the cellular/mobile (dependant on your language settings) menu, a new sub menu has been created entitled voice/data that then gives you an enable 2G toggle, enable 3G toggle & an enable 4G toggle REGARDLESS of carrier. This is so that you can limit which signal bands your device searches for (providing the HARDWARE) is capable, so that if, for example, your carrier don't provide you with a 4G service, you can stop your device from searching for a 4G signal & save battery. It also brings back the enable 3G toggle that was lost if you bought a 4G capable device.

To reiterate, this is not affecting all users, some have downloaded the new software without incident, but this is an option that should be available to ALL users of iPhone 5 & above, but for some reason has not been included in every download. Those of you who have the new menu, great, lucky you. Those who don't, do not worry Apple are working on a fix. Those of you who do t know any better (killerhippie) please stop stating that it is a carrier dependant issue when it is not! 4G coverage is carrier dependant, but the ability to enable your device to connect to a 4G network is most certainly not.

No I'm in the UK, I've had the issue you are having, it is not software related and is definitely down to your carrier. You need to get in touch with your network as opposed to Apple regarding this issue as it appears you need new network settings, either that or (as sometimes happens) your SIM card may have worn out and need to be replaced. Your issue is one I had myself last week (before 8.1 was released). Contact your network/carrier's technical support as they will be better placed to resolve this issue for you than Apple

Rob I'm sorry but I think this issue is totally carrier dependent. The celular settings on iPhone are customizable by the "iPhone carrier setting update" that you might receive sometimes. That is the reason, around the world, that some can toggle 4G or not, hotspot or not, edit APN or not and have different roaming settings. I would assume this is also in this bucket until proved otherwise. Have you encountered two exact phones on the exact same carrier that one has the toggle and the other has not?

if this is the case, it's up to the carriers to update and give us these options.

Hello Rob.

My understanding of this problem is as follows, hopefully you can extend this info so it reaches the right people.

First of all, every Apple SUPPORTED carrier that has 4G/LTE enabled on their network will have the same problem as we're experiencing.

That is every carrier that is listed in this http://phobos.apple.com/version list (that has 4G/LTE enabled in their respective ipcc), will push the ipcc carrier update to the iPhones requesting it, which results in ONLY enabling the 4G/LTE switch and not the menu.

Every other carrier that isn't officially supported by Apple makes the update work as it should, and shows the menu with the three 2G/3G/(4G/LTE) options.

Sorry, that's impossible. Ipcc's are signed by Apple. If you edit something the hash will be incorrect and it can't install anymore.

I think the problem indeed lies with the carriers. They have to update their ipcc's to make it possible.

Michael, in my instance this is directly related to Apple, there is a bug somewhere within the software that does not allow the switch even with the latest carrier settings installed. I know this for a fact as I have stated before, my friend & I are on the same carrier, we have the same software build of iOS 8.1 installed, we have the same version of carrier settings installed, he has the new settings and I dont. The only difference is he has an iPhone 5 and I have an iPhone 5S.

I believe Jaspor has hit upon something that Apple may have overlooked, that is why his information, along with all of the diagnostics & screenshots Apple have asked of me, have been forwarded to the engineering team so they can work on a fix. for those affected in the U.S. it is almost certainly a carrier issue, things work very differently over here in the UK & Europe in terms of what carriers are allowed to restrict legally, but let's not get into that, I'm getting pretty sick of having to repeat myself til I'm blue in the face to get people to actually listen to what I'm saying.

Lets agree on this, if you believe your issue is carrier related, you'll approach your carrier for support, after all it's them you need a fix from, not Apple. I have already done this, it was the first thing I did. My carrier have assured me that this is not down to them, the case I pointed out above regarding my friend having different settings to mself proves this absolutely. I will therefore wait for a fix from Apple and keep you guys informed of my progress with them, how does that sound?

Hi ,

the 2g/3g toggle appears only with selected network providers. In India , it works fine with Vodafone but while using other networks such as Airtel and few others, it shows "Enable lte" option only.

You can try switching to other network and see if its working.

Regards

Sumit

Just to update you, have just spent the best part of two hours discussing this in detail on the phone with AppleCare. Funnily enough both the first AppleCare advisor & then the senior technician I spoke to are experiencing this issue as well. They have escalated the issue to try and get a fix back out to me. No doubt seeing as this is obviously a widespread technical issue this will take the form of a software update for those affected.

Out of interest, what devices are you guys having this issue on? For myself it's the iPhone 5S & the iPad Air, the senior advisor was also using an iPhone 5S, so we were wondering if it may be down to the processor in the device (i.e. the A7 processor & M7 motion coprocessor). if this were the case then it would affect the iPhone 5S, the iPad Air & the iPad Mini 2

Had a callback this afternoon from AppleCare UK to say they're starting to get more reports of it, seems like it's definitely an Apple mistake somewhere along the line, so rest assured if you can't get it working, it's not a fault with your device or the way you've installed the update. I'm expecting another update from them late tomorrow night UK time so will keep you all posted.

In the meantime I'm trying to find out through you guys & word of mouth if this is an issue that is affecting all users of specific devices or is just completely at random. I know a lot of people who are having this issue are using an iPhone 5S, but I've not yet had someone say 'oh it worked fine on my 5S'. I am also having the issue on my iPad Air and I am aware that some users are having this issue on the iPhone 6 too. The engineering department at Apple are investigating what's gone wrong though, so I'm sure they'll have an answer soon. If any of you can offer a bit more information concerning devices affected, and if you know of anyone who has had success in getting the full update on a device others have had this issue with, it would be appreciated As it will probably help find the root cause faster.

In answer to your question, no I haven't encountered two exact phones on the same carrier having this issue, BUT when I updated to iOS 8.1 myself on both my iPhone 5S & my iPad Air WiFi/Cellular, and my friend at the same location using the same WiFi connection who is with the same carrier & on the same tariff BUT using different devices (iPhone 5 & iPad Retina Display WiFi/Cellular) we had different results. This is also the case for AppleCare employees with the same service provider but different devices. The issue so far appears to be that the software release when installed on a device running an A7 processor or above ( iPhone 5S, 6, 6 plus & iPad Air/Mini 2 cellular ) it is not installing correctly. A carrier cannot limit a device's ability to be able to connect to higher speed signals. This is a software feature that is not carrier dependant. Just because your carrier may not provide you with a 4G/LTE service, doesn't mean they can restrict your device from searching these frequencies.

I will agree however that the issues in obtaining a signal that Ticka111 describes above are entirely carrier related, but that is a different issue to the matter in hand, that being that there was (as there normally always is) a bug in iOS 8.1, that currently appears to be dependant on device, not on carrier/global location.