Random Blue Screen Crash with 5S and iOS 8.1

Since upgrading to iOS 8.0 my iPhone 5S randomly gets blue screens and then crashes and goes into a loop of boot up, blue screen, reboot, blue screen, reboot...etc. My 5S did this again today when during my upgrade to iOS 8.1 via USB and I was forced to do a factory restore on it. The blue screen is still occurring after the restore and 8.1 upgrade. Is this a known issue? I was hoping this was going to get fixed with 8.1 but unfortunately, it doesn't look like it has.

Posted on Oct 20, 2014 3:04 PM

Reply
130 replies

Oct 30, 2014 12:26 AM in response to jre393

Hi!

I had the same thing. And it got to the point where phone no matter what once in 10-15 min will go on the loop. Yday i tried to restore it through DFU mode. Had troubles, cause once it will go to 'Restoring iPhone's software' blue screen would appear again and no restore. It took a couple of restarts of my Mac and about 10 tries to finally get my phone to restore and then restore from the back up. It been almost 24h and so far so good. Though i'm noticing that battery is draining faster (maybe i'm just imagining it). But NO blue screen or any kind of reloads.

Give a hard DFU mode restore a try (not an update, that didn't do a thing for me).

Oct 30, 2014 4:41 AM in response to Mogwai13

I've had the same problem as everyone else (5S updating to 8.1) and I'm trying the DFU mode reset. My phone completely failing is bad enough, but it's also telling me that it will take FIFTEEN HOURS to download the iPhone software update.


And if being without my phone for an entire day because I tried to download an iOS update with "bug fixes" (*snicker*) isn't bad enough, based on the other responses in this thread, I can't even be sure that the same thing won't happen again after the factory restore.


Shocking.

Oct 30, 2014 7:59 AM in response to Mogwai13

I just got my iPhone 5s replaced after upgrading to the 8.1 operating system. Phone was fine before this upgrade, but after 8.1 it randomly restarts.


Download iOS Console and plug your iPhone into your Macbook or Windows machine. Check the crash logs. If you don't want to dowload iOS console, go to "Settings > General > About > Diagnostic & Usage".


I found a bunch of crashlogs in the directory. This is also where my helpful Apple store tech checked as well and helped me replace my iPhone. I don't have the specific snippets of the log, but it mentioned "CRC and NAND" as the culprit. The tech said this is a hardware failure and I personally believe it has something to do with 8.1. While I was in the Apple store, 2 other customers came in with the same problem and that probably helped me get a replacement.

Oct 31, 2014 1:04 PM in response to Mogwai13

I'm having the same issue. My phone has been working fine all day long but when I just took it out a little while ago, it was completely frozen on the lock screen. I've tried restarting it, powering down, etc. but the phone is completely unresponsive. After a few minutes it will reboot to the grey Apple screen and occasionally, I'll get the blue screen before it does it.

Nov 5, 2014 8:19 AM in response to Mogwai13

apple after steve jobs is END


it's shame to apple to go backward and have all this problem it will loose alot of ppl they don't know what to do each time they make change on Iphone they **** it more from steve time they did not change anything only size and when they add some think they ****** iphone


it's time to switch to other phone


i have Iphone 5S and same **** it's shame to APPLE !!!!

Nov 6, 2014 9:26 PM in response to Mogwai13

OMG having same problem - happened while upgrading to 8.1 OTA.


Even while setting up wifi password and AppleID, would reboot constantly.


Did the DFU with iTunes and installed 8.1 again that way. Again, same behavior of rebooting.


Not sure what to do now with the 5S other than trying another round of complete reset and starting over, may bring it to an Apple store tomorrow....

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Random Blue Screen Crash with 5S and iOS 8.1

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.