iOS 8.1 always in extended coverage

I've talked to 3 different agents for Verizon and they have never heard of the problem. They even "searched" in their data base and said that it was not reported.

I've reset network settings, restored from iTunes, enabled LTE voice and data, EVERYTHING...

I made sure that the 3 feature codes were active on my line as well as had the agent RESYNC my phone to verizon. (I used to have alltel).

It STILL switches to extended quite a bit... I don't know what else there is to do except deal with it.

Ldlamb, I updated to 8.1.2 and the issue still exists. My PRL didn't change; its still 14023.

Just spoke to another representative. They are sending me a new SIM card. They said if the new SIM card does not work, they will give me a brand new phone under Warranty.

Please report back on the SIM card. That didn't work for me. I even tried switching the SIM's between my phone and my husband's. That didn't work either. I would have to convince Apple to replace my phone and given that Verizon thinks I'm in a "fringe" area (forget that I had 4-5 bars of LTE previously and have 5 bars for 3g), I'm thinking that may not be doable. There are so many people with problems after the 8.1 update, I'm thinking it is probably a software or PRL problem rather than hardware.

Yeah... If the SIM card doesn't work, I'm going to decline getting a new phone.

I, too, think it is a software issue since the 8.1 update. All 4 agents I have spoken too have not heard of the problem. Therefore, it must be a small percentage of users OR most people don't care about it and are not contacting them about it.

I don't think they are going to do anything major to address it until a large amount of people report the problem...

They checked my coverage area and said I was within range of 3 LTE towers, so no reason to switch to extended...which I knew that much anyway.

Well I just Got my New Phone from Verizon. And I kept it at the 7.1.2 update. Because my wife didn't update hers. And it said Verizon......So I decided to update to the 8.1.2 . Since Apple Rep said it was the "Hardware/Phone". Well All I have to say, is we as customers are getting the run around!!!!

I've been doing a little reading. And this is been going on for a while. So Apple really needs to work with Verizon to fix this BUG!!

I left a voice mail for a rep . I'm really curious what BS I'm going to get back.

RReally frustrating. Next time I call I'm asking to speak to the head person. Every time I contact I spend the first 15 minutes explaining every thing over again.

UPDATE!!!!!

Well I got it fixed ! Yeaaaaaa !!! So I decided to update to a Verizon plan , it may sound weird but I've been with Altell/Verizon for 15 years. So I updated to a main Verizon Plan . And it fixed it . No more EXTENDED !

DId you have unlimited data on your Alltel plan? If so, didn't you lose that by changing your plan?

What changes were made in your plan? What PRL do you have, now? Did you do this online or at a Verizon store? Did Verizon encourage you to do this?

Update, I just rebooted my phone and it suddenly says "Verizon" instead of "Extended" now! Also did a speed test and got 41/13 Mbps, so it's fast! Wohoo! It looks like there is a new PRL version 13067 that was downloaded to my phone. I'm crossing my fingers Verizon fixed the problem with the PRL update. I would recommend that everyone reboot their phone and wait a minute or two in hopes the PRL will update.

Were you on an old Alltel plan or a Verizon plan?

Phone was activated on an Alltel plan by accident, but I'm on a Verizon plan now.

I also had experiencing this issue, but it went away after a reboot a couple days ago. I'm now seeing PRL15361 on an iPhone 5S in central Minnesota.

-Dave

Mine still switches to extended. I have prl 14024 but have no idea what that means.