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Microsoft exchange email sync issues

I am having a problem with Yosemite mail, some of MS exchange emails are not sync with mail, they either don't appear in mail or the contents of the email don't appear, any help

MacBook Pro with Retina display, OS X Yosemite (10.10)

Posted on Oct 21, 2014 2:58 AM

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Posted on Oct 21, 2014 9:23 AM

Apple Mail under Yosemite is unusable for me.

We use Exchange 365. Since installing Yosemite, the Apple Mail app has decided it must fetch every single mail message and attachment that I have received over the last 4 years (even though these were already present on my Mac and available in the Apple Mail app under Mavericks). This process has been taking days. It may be that it is fetching the same mail over and over in an infinite loop. The activity window seems to show the same folders being fetched again and again.


In addition, the amount of time it takes to retrieve new mail is 3-5 minutes. Often the Mail app is out of sync with the Exchange server for hours on end. I have people complaining to me that I am not responding to their e-mails because Apple Mail is not syncing properly. My iPhone running IOS 8 does not have trouble getting new mail and staying in sync.


I have given up on Apple Mail and gone back to using Outlook Mac 2011, which works perfectly under Yosemite.

73 replies

Nov 7, 2014 7:46 AM in response to hakki.ozer

10.10.1 Beta has been released to the development group. Amongst other things it addresses (including WifI) Exchange with Mail issues are also a focus. I've been running the build since Tuesday and the issue appears to have been resolved. I get my emails as fast, if not faster through Mail than through Outlook. Looks like relief is on its way!

Nov 19, 2014 3:42 AM in response to PaulB

Same! Have updated to 10.10.1 today and it has not fixed my Mail problems with O365 Exchange. Messages still marked as unread after I have read them, emails that are moved to folders or deleted reappearing in the inbox and message body often takes up to 30 seconds to download after the new mail notification has been shown and the message appears in the inbox. Can't believe what a screw up Mail in Yosemite has been! Have lodged 3 feedbacks with Apple on these issues and expected it to be fixed in 10.10.1. Just not good enough for business users.


AND now in 10.10.1 items marked as Junk in the inbox don't have the "Not Junk" button appearing sometimes! This was working okay before this latest update.

Dec 4, 2014 1:38 PM in response to zaawad

I solved it in that I completely removed the Exchange account, rebooted, activated it again in system preferences, after which iCal would not sync at all. Then I activated the same account from iCal (which initially behaved as if the account did not exist, but then seemed to remember in that it showed exactly the choice of apps I had made in system preferences), and ever since it works fine. Both mail and calendar. Kind of strange, but anyway...

Dec 5, 2014 12:39 AM in response to zaawad

I have had the same issues with "empty emails" for a long time (also before Yosemite) and have found no other cure for this than restarting Mail or moving the mail from the inbox to some other folder and that usually helps as well. Not happy with it, but it is possible to live with such an error as it appears relatively seldom.


But, after upgrading to Yosemite, I have expreienced that a couple of Exchange mails simply does not appear in my Inbox. I can see them in Webmail and on my iPhones mail app. This is a much bigger issue to me and I hope they fix it soon. It doesn't seem that 10.10.1 is helping anything either, so I just now tried to rebuild the account from the Menu "Mailbox - Rebuild" (hope that is correct - I am using Norwegian language, so this could be something else in English). This did it for me - the "missing mails" appeared as they should now.


The only thing that still worries me is that this could happen again and you simply do not notice it before you start looking for mails that you are expecting or told that have been sent to you and are missing from the Inbox. This is scary, so I hope Apple will fix it. Otherwise I have to return to Outlook which I really will wait as long as possible to do.

Dec 11, 2014 6:04 AM in response to zaawad

I just upgraded to yosemite and now my exchange email account won't sync. I get the error "The server returned the error: Connections to host mail.xxxx.com on the default ports failed". My mac mini on mavericks works fine and has the exact same settings. I have tried changing the servers, ports, e.t.c. to no avail. I have tried deleting the account and setting it back. I have unchecked auto discover.


Any help would be appreciated, this is so frustrating.


I now have to check my email on my iPhone and iPad which all work fine.


Mike

Dec 28, 2014 10:23 PM in response to zaawad

Hi guys, how are ya'll? 🙂


having this weird issue with the exchange server.

it worked great and then stopped just in the middle of the day.


why weird?

new installation, new OS X Yos 10.10.1 and 2 diffirrent computers are connected via this address, while the macbook having trouble with the account, the iMac standing next to it is working fine.


(tried to open a new user on MBP, still the same problem)


Have any ideas how is it possible and what should i check?

Jan 5, 2015 4:51 AM in response to zaawad

OMG! What is wrong with apple.


I had originally updated to Yosemite and had major issues with mail. Went back to Maverick and all was well. So today I decided to try Yosemite again. What a mistake.... Today I spent 4 hours at the Genius bar and they are completely stumped.


I have all the same issues as everyone else here. I am heading back to Maverick. This is a total disgrace and Apple really need to take a good long hard look at themselves.


Shame on you Apple.

Microsoft exchange email sync issues

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