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iPhone calling from Mac not working

iPhone continuity calling works from my iPad but not my Mac. Yosemite 10.10. iPhone 5 with iOS 8.1 Using same Apple ID, everything turned on in FaceTime and iPhone per instructions. Both on the same Wi-Fi network


Get this message: IPHONE NOT AVAILABLE, your iPhone and Mac must be on the same Wi-Fi network.


They are on the same network.

MacBook Pro, OS X Yosemite (10.10)

Posted on Oct 21, 2014 9:00 AM

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Question marked as Best reply

Posted on Jul 10, 2017 12:08 AM

Hi, I have a MacBook Pro and use the calling feature too, recently I had changed the caller ID settings on my iPhone for FaceTime. That was it.


Later the problem started where I couldn't accept calls on my MacBook, as soon as I accept the call it fails. And also making calls from MBP always showed call failed.


I was receiving messages(both iMessage and SMS), only the calling feature was not working.

-------------------------------------------------------------------------------- ---------------------------------------------------------

||THIS WORKED FOR ME||


Setting on iPhone-->Go to FaceTime-->Caller ID-->Should be Ticked on the Cellular number and not the email IDs

-------------------------------------------------------------------------------- ---------------------------------------------------------

As soon as ticked on the phone number and tried making a call, I accepted it on my MBP and IT WORKED!!!

Also, I tried making a call from MBP using iPhone ("tried it again") it works.


No need to change anything in your MBP FaceTime preferences, no need to turn off and on FaceTime.


All this happened because I changed my FaceTime caller ID from my Phone Number to my iCloud email ID and since then the calls started getting failed.


As far as everything was working perfectly fine and stopped all of sudden after making changes on the FaceTime in your phone this method should work for you.


Give it a try.

96 replies

Apr 8, 2015 5:55 PM in response to adamecjackson

Problem solved for me.


After upgrading to 10.10.3 and logging in, I was prompted for my iCloud password. Of late, I'd enter it, and then get asked about seven more times to enter it. Today though when I entered it the first time, I was them prompted to created an app-specific password for iMessages and FaceTime. I did that, used the new password to login, and then noticed the iPhone Cellular Calls option repaired on both my Mac and iPhone (which I had earlier upgraded to iOS 8.3).

May 10, 2015 8:27 PM in response to GrumpyPants

User uploaded file

GrumpyPants this worked for me!!! I changed my firewall because I was on a public network and never changed it back. After I unchecked the "block all incoming connections" option, I could finally make calls using the iPhone cellular network on my Mac.


Calls would always come in using the iPhone cellular network but when I tried calling out, using my mac, it would never work. I tried all the other suggestions that others have posted, but nothing worked. But when I did your suggestion I could finally make a call.


I am sooooo happy!! Thank you so much. After trying every option to find nothing working, and then to uncheck this simple firewall option, resulting in everything working, is such a relief!! I am sure others will feel my happiness/relief if this works for them.


Again, Thanks So Much!!

Jun 9, 2015 12:43 PM in response to jmj900s

For those that are connecting via VPN to work or other, I've found when I run VPN client it does not work. As the IP address/DNS once you turn on VPN confuses the system.


So if anyone is having a problem but consistently runs VPN, see if it works without the VPN connection. This may have been mentioned but I wasn't going to run through all the pages.

Jun 21, 2015 6:52 AM in response to rony-z

ronenhaim wrote:

On the Mac:

I don't have "iPhone Cellular Calls"

User uploaded file



That was my exact problem too - there wasn't a "iPhone Cellular Calls", which is usually between "You can be reached .." and "Start new calls from".


I logged out and back in (using "enable this account") a few times, and eventually it came back. Once it was back, i was able to take calls on my Mac.

Hope this helps someone!

Jul 8, 2015 3:55 PM in response to keltong

Thank you for sharing.. That really worked on me...😁

keltong wrote:


I had the same issue and spent a day searching and troubleshooting this. I finally (hopefully) found the answer for my problem and not sure if it works for all. I checked and recheck the settings and finally when I turn off FaceTime on my iPhone and turn on again, it did a re-activation and I am able to finally call from my MacBook Pro. But not sure if my solution will work for you.

Jul 12, 2015 10:59 PM in response to jmj900s

I had the same problem though i was on same iCloud account, same wifi network , iPhone cellular calls checked and every thing was set up as per Apple....but a reset of my iPhone 6 plus used to solve this problem for some time. I was fed up resetting my iPhone for n number of times. I started observing every change after my final reset of my iPhone, luckily i could find that changing time on my iphone(Let the time be on auto) is some how preventing out gong calls from my Macbook pro(Mid 2012 Version). So i suggest you guys to keep same time both on your MBP and IPhone. God Bless All. Thank You.

Aug 13, 2015 6:03 AM in response to jmj900s

I also had this problem and found a solution that worked for me - I unplugged my ethernet cable! I actually found that a better solution was to change the Service Order for my network connections - see below for more details:


On my Mac: I went to the Network settings in System Preferences. My computer was set up with both an Ethernet connection and a Wi-Fi connection (with Wi-Fi as the primary and Ethernet as the secondary). Removing my ethernet cable (so that I only had a Wi-Fi connection) fixed the problem. However, this is not a desirable solution, so I plugged the ethernet cable back in and changed the Service Order (click on the little cog system at the bottom of the connection list and select "Set Service Order"). I found that setting Ethernet as my primary connection and Wi-Fi as my secondary connection fixed the problem.


I would love to offer an explanation as to why this worked, but frankly I would have expected the exact opposite to work, if at all. But hopefully this will help someone else...

Aug 22, 2015 3:10 AM in response to Gregorysreid

Not sure what happened. But this might have been true for me. When trying to set it up initially and testing it out, it wouldn't connect. I was getting frustrated so I went to the store and came back home. Checked once to make sure that my phone was connected to wifi, put it to sleep, test messaged my boyfriend on iMessage on my iMac and it worked. Then he tried to call me and VIOLA. Magic. Did nothing to my settings. Just decided it wanted to work now.

Sep 8, 2015 6:27 PM in response to jmj900s

What worked for me was


1. goto mac settings

2. goto security

3. goto firewall

4. goto firewall options

5. UNSELECT “Block all incoming connections


FYI, i have “Automatically allow signed….” unchecked, and “Enable stealth mode” checked


It might ask you to approve connections for some items listed there in the box “Remote Login SSH”


This allowed the mac and iphone to think that were on the same wifi network, which they always were, but i could never call out from the mac using the iphone

Sep 14, 2015 5:48 PM in response to Npot

Well, I have tried everything in this thread and cannot get it to work on my LAN. (apple airport extreme, it's an older model sir but the codes are still valid)


iphone, now running 9.1

rMBP running 10.10.5

apple watch running 1.01


When a call comes in, the watch rings, the rMBP rings and when I try and answer on the computer - it fails. Call dies on the calling party end and the result is call failed.


If I try and make an outbound call with the rMBP it says call failed.


Everything is setup as listed here.


Same icloud account

all facetime settings are set to iphone calls, make receive calls, whatever

bluetooth is enabled (Although it seems that really isn't a requirement now)

all devices on the same wifi network (2.4ghz network since the apple watch can't use the 5ghz network)


Any thoughts? Doesn't it seem odd that a call will ring through to the rMBP but that I can't ACCEPT it?

iPhone calling from Mac not working

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