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Photos in iMessages/SMS are missing

Hi, Everyone!


I've noticed that since updating to iOS 8.0.2 but before updating to 8.1.0, photos are missing in text & iMessage threads.


Here's how I noticed it:

On Friday of last week, I was looking at old pictures dating back to October 2013 in the detail view on a text message thread on my iPhone 5S, running iOS 8.0.2. Everything was there -- no problems.


Fast forward to Sunday evening: I decided to forward a photo I had stumbled upon Friday night, but this time in detail view every few pictures in the same thread were replaced with two overlapping blue rectangles in a white box. When you click them you just see a grey background with the file name and file type in blue. When you look at the picture in the conversation, it appears as a white box with a blue question mark. (see attached screenshot of all three instances).


This is happening in iMessage conversation as well as strictly Text Messages, and files are missing from both sides of the conversations. There are even some photos that are missing in the conversation but are still sitting safe and sound in my camera roll!


No settings were changed between Friday to Sunday evening-no automatic updates, battery didn't die, didn't reset my phone or drop it, etc.

Messages have been set to save forever. I have iCloud turned on for Photos.


Any ideas on why this is happening?


I have since upgraded (last night 10/20/14) to iOS 8.1 AND have reset all settings to see if it would solve the problem. Space isn't an issue--I have 3 GB of free space currently. No such luck! 😢


User uploaded file

iPhone 5s, iOS 8.1

Posted on Oct 21, 2014 3:15 PM

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Question marked as Top-ranking reply

Posted on Dec 15, 2014 9:09 AM

Having the same issue on iPhone 5. I went to the Apple store and they did a iCloud backup restore and it didn't work. They said a few people had been in with the same issue. I think that since photos take up a lot of space that they might do this from time to time and just never address the issue. Oh, and for some reason the only iCloud backup I had available was after the problem started, the other older back ups were gone. If you get an important txt message picture be sure to save it to camera roll and back up on PC. I've turned off my iCloud and iMessage and going old school with PC backups.

144 replies

Dec 24, 2014 6:49 AM in response to RhythmGuru

ssorry it took me so long but the news isn't good. the guy I talked to knew what he was doing. short story is the message app is corrupted. that was the error message he got. he said I can backup to the cloud and do a restore but I'd prob just be backing up a corrupt nessagf app and then restore it on my phone. he said I could save any pick I have and reset phone to factory. but in that scenario I still lose all those message pics. They don't fix a bug until a ton of people complain. sorry :-(

Dec 29, 2014 6:07 AM in response to whitogreen

I have just had this issue occur on my iPhone 5S. Noticed a photo I got on Christmas day was gone, checking my other conversations it seems most attachments for the last 2 years are just gone! This is very annoying as I have lost all the pictures my sister has sent of my new nephew. The size of the messages app usage on my phone seems to have decreased. It was over 1GB but now its less that 350MB. Seems the photos are gone 😟

Dec 29, 2014 9:04 AM in response to Squid100

Help!!! my pictures disappeared from texts on iPhone 6 plus this weekend. I lost pictures from last few years 😟 . It's just images with question mark instead of picture with IMG #. I didn't do any changes in settings. Last picture received on Thursday and lost it. I received this morning text with picture as a test and that one I can see. My software is up to date 8.1.2. Anyone knows what is going on???

Dec 30, 2014 6:41 PM in response to whitogreen

I've the same issue with my iPhone5s it all started when i installed iOS 8.1.1 i tried different options like rebooting the phone multiple times , turning on and off the iMessage option in the setting , did a factory reset and restored it from old back prior to 8.1.1 installation nothing seems to be working it is frustrating and annoying.. So i went to Apple store and me a GENIUS from the Genius Bar they have no clue of what this issue is , i asked how could apple screw this up to that he replied every software has bugs , seriously??? Finally he said deleting everything and set up your phone as new iPhone to that i said i will loose all my data and Apple doesn't provide a selective back up restore its only iMessage that has problem for that why do i have to delete all my data which I've it for so many yrs just for a stupid bug i asked can he vouch that setting up as new iPhone would resolve the issue he said hope for the best...


Finally i asked him will Apple fix it in future iOS releases he said this problem exists only for few people there are over 100 million devices and unless 30-40% devices report the issue the chances are very less to have this issue fixed by Apple anytime soon....


If anyone of you have another working solutions other are setting it up as new iphone pls post it here...

Dec 30, 2014 7:33 PM in response to whitogreen

I've tried all the different resets and turning off iMessages... nothing seems to work.


Did anyone have any luck????? If so, please share any new solutions.


I'm absolutely devastated right now. I've lost countless pictures of my grandpa that were sent to me before he passed last year. There has to be a fix. I hope the techs gave nicholasfromlenexa accurate information.

Jan 6, 2015 2:38 AM in response to johnconnor777

I discovered the same issue yesterday when looking for a video. Really annoying and horrible thinking all those great pics and videos had been lost!


Great news - I found that the images are still out there somewhere as they can be seen through Messages on a Mac. Hopefully this means Apple can come up with a fix!


These fixes didn't work for me

- Reset and Hard reset

- Reset Network Settings

- IMessage on/off

Jan 6, 2015 6:35 PM in response to whitogreen

Add me to the growing list of people that are affected by this bug.


Happened on the weekend and have now done 2 restores from different backups prior to it occurring. Neither worked.


AMeads to that the issue now of photos previously edited not showing in the photos app and I am mighty disappointed. It may be time to sell and move elsewhere because it's not worth losing photos of my life that I thought this device and software was capable of maintaining.


IP6 128 iOS 8.1.2 (probably not for much longer).

Jan 10, 2015 7:53 PM in response to whitogreen

Just an update on this. I was able to use software to extract the old attachments out of my iCloud backup. It seems that they are still in the system but are missing from the actual folders.


Curious if anyone knows how to get them back in to the correct folders.


Worst case scenario is that your photos and other attachments are still retrievable.

Jan 11, 2015 12:00 PM in response to whitogreen

Same problem with me here. Been loosing sleep over this for the past 2 days as all my embedded pictures and videos in sms text messages turned into question marks as well. Not sure if it had to do with the app ATT store used to transfer my photos and contacts in my 5 to my 6 or the 8.1 IOS upgrade, but so sad and frustrated over this... Hope there's a fix soon!!

Jan 11, 2015 1:46 PM in response to whitogreen

I'm experiencing the same problem and haven't found a solution. I upgraded to the iPhone 6 from a 4s a couple days ago and switched from Sprint to Verizon. Everything went fine at first, including having all of the SMS photos in my old text messages. Then today (two days after the switch) all of the photos changed into questions marks. I seem to have lost all of the past photos that I've texted or had texted to me.


Hoping for a fix soon!

Jan 12, 2015 8:07 PM in response to Chelseataylor77

I have struggled with the same problem all day. I had all of my photos in messenger last night. I made no changes to my settings. Today, all of my pictures prior to yesterday were gone and replaced with ? I have a 4s and am using IOS 8.1. I am very upset as I had the newborn pictures of my grandson on the messages.

Apple, please look for a fix! There seems to be plenty of people with the same problem.

Jan 13, 2015 6:20 AM in response to Ads_N

I chatted to Apple support earlier. Apparently they are aware of the issue and looking into it.



OK I do see that is currently an issue being investigated.

Me:Apple are looking at it?

TracyYes it is something were are investigating.

Me:That's good news. Do you think a fix will be released

TracyI would not have any further information on it however normally once the investigation is done the issue would be resolved, and normally this would be done with an update of the device,

Photos in iMessages/SMS are missing

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