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Photos in iMessages/SMS are missing

Hi, Everyone!


I've noticed that since updating to iOS 8.0.2 but before updating to 8.1.0, photos are missing in text & iMessage threads.


Here's how I noticed it:

On Friday of last week, I was looking at old pictures dating back to October 2013 in the detail view on a text message thread on my iPhone 5S, running iOS 8.0.2. Everything was there -- no problems.


Fast forward to Sunday evening: I decided to forward a photo I had stumbled upon Friday night, but this time in detail view every few pictures in the same thread were replaced with two overlapping blue rectangles in a white box. When you click them you just see a grey background with the file name and file type in blue. When you look at the picture in the conversation, it appears as a white box with a blue question mark. (see attached screenshot of all three instances).


This is happening in iMessage conversation as well as strictly Text Messages, and files are missing from both sides of the conversations. There are even some photos that are missing in the conversation but are still sitting safe and sound in my camera roll!


No settings were changed between Friday to Sunday evening-no automatic updates, battery didn't die, didn't reset my phone or drop it, etc.

Messages have been set to save forever. I have iCloud turned on for Photos.


Any ideas on why this is happening?


I have since upgraded (last night 10/20/14) to iOS 8.1 AND have reset all settings to see if it would solve the problem. Space isn't an issue--I have 3 GB of free space currently. No such luck! 😢


User uploaded file

iPhone 5s, iOS 8.1

Posted on Oct 21, 2014 3:15 PM

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144 replies

Jan 11, 2015 12:00 PM in response to whitogreen

Same problem with me here. Been loosing sleep over this for the past 2 days as all my embedded pictures and videos in sms text messages turned into question marks as well. Not sure if it had to do with the app ATT store used to transfer my photos and contacts in my 5 to my 6 or the 8.1 IOS upgrade, but so sad and frustrated over this... Hope there's a fix soon!!

Jan 11, 2015 1:46 PM in response to whitogreen

I'm experiencing the same problem and haven't found a solution. I upgraded to the iPhone 6 from a 4s a couple days ago and switched from Sprint to Verizon. Everything went fine at first, including having all of the SMS photos in my old text messages. Then today (two days after the switch) all of the photos changed into questions marks. I seem to have lost all of the past photos that I've texted or had texted to me.


Hoping for a fix soon!

Jan 12, 2015 3:37 PM in response to whitogreen

Same problem here. I switched from a 5S to an iPhone 6 about a month ago. Saturday night I looked at photos on my phone and went to bed. On Sunday I went to my moms and as she doesn't have a cell phone, I went to show her the pictures my sister sends me of her kids. This is the main way my mom sees pictures of her grand kids. Well unfortunately for us, I went to show her and there were not any pictures on my phone. Two years of photos just gone. I never saved them on my photo stream because they are in my messages. Figured I would save space and only have them in one location. Well bad decision on my part.


Spoke to Apple Care today and they were clueless about this problem. Doubt this will be fixed anytime soon. Apple please come up with an update for this as it isn't fair for people to lose hundreds of pictures...


User uploaded file

Jan 12, 2015 8:07 PM in response to Chelseataylor77

I have struggled with the same problem all day. I had all of my photos in messenger last night. I made no changes to my settings. Today, all of my pictures prior to yesterday were gone and replaced with ? I have a 4s and am using IOS 8.1. I am very upset as I had the newborn pictures of my grandson on the messages.

Apple, please look for a fix! There seems to be plenty of people with the same problem.

Jan 13, 2015 6:20 AM in response to Ads_N

I chatted to Apple support earlier. Apparently they are aware of the issue and looking into it.



OK I do see that is currently an issue being investigated.

Me:Apple are looking at it?

TracyYes it is something were are investigating.

Me:That's good news. Do you think a fix will be released

TracyI would not have any further information on it however normally once the investigation is done the issue would be resolved, and normally this would be done with an update of the device,

Jan 15, 2015 11:34 AM in response to whitogreen

Glad to hear Apple is acknowleging it as an issue and working on it, hopefully they will get a fix on it.


I'm curious why some people who lose their pictures have the place holder change to a folder icon while others are question marks? Not sure I understand that, possibly multiple photos within one message? Not sure how those are saved internally. Mine all changed to question marks. I was able to see them under the iphone extractor on my backup, so at least I know the pictures are still there.


Also, I believe mine disappeared after a reboot / power cycle as well, like one of the previous posters mentioned. Certainly something to do with 8.1 upgrade.


Also, it is not iphone 6 specific, I had the same problem on my iphone 5 when I upgraded, then did a backup and restore when I got my iphone 6 and they were still in the same state. I was half tempted to restore from an older backup, but as I'm not as religious as I should be about backing up, that backup is quite a ways back and wouldn't have the same text messages I'm looking for anyway.


Guess I'll just wait for Apple to release a fix, hopefully it's soon.

Jan 16, 2015 7:31 PM in response to whitogreen

My iPhone 4s exhibited the same issue shortly after receiving a photo shared from a friend standing beside me on January 10th around 7pmCST. The photo was sent from a Samsung 5 to my iPhone 4s. The photo was visible for about 1-4 hours that day, then all my photos in messages reverted to the question mark icon. It may only be a coincidence, but needs investigated. I've had iPhones from the beginning of the first release, but am growing tired of their rigid structure, inability to display formats, etc just because they refuse to be versitale. I would have a 5 or 6, but am too disappointed in the upgrades to commit. I like the product mostly and will watch for one more upgrade improvement to decide to stay or move on. Focus Apple, grow the product or go away like Motorola and Blsckberry.

Jan 20, 2015 2:57 AM in response to whitogreen

I have the same issue with an iPhone 4S and iOS 8.1.2. All photos disappeared this WE shortly after I reactivated iMessage last week.

New photos I received since seem unaffected.


Unfortunately I discovered the issue after synching, and with only the last backup available there is nothing I can do to solve this. Very frustrating.

Jan 20, 2015 6:22 AM in response to whitogreen

I was able to fix the issue. After trying to restore a backup I found I was still having the same issue so I assumed it was a corrupted IOS software. I connected my phone to my computer and restored (this replaces the IOS software unlike a regular restore from the phone) and I installed my backup and this time everything worked fine. I assume something corrupts in the IOS that causes the issue so replacing the IOS fixes it, at least it worked for me.

Photos in iMessages/SMS are missing

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