Mail threads are mixed up what do I do?

Yes, strange. I guess Bug Reporter is the best way to go. Although last time I was there, the page was down. 🙂

I've said it before and I'll say it again: if Apple were my company, I'd be very keen on checking in on this discussion forum now and then to pick up some wind about my product. But obviously Apple is run by some other philosophy.

we can now close this thread as the problem is now fixed.

upgrading to OSX 10.10.2 seems to solve the issue. for now.😐

Nope, issue still remains for me. The latest update was a big update, but nothing in the update details was related to iMail, so I am guessing maybe the next update will be for iMail, and maybe, just maybe, this update will fix these issues.

I upgraded to 10.10.2 and this bug just started in my email -- I did not have it in the last version... On an email thread, I will have many different clients lumped into the same thread. Suddenly, well, since the update, my email is a mess and the search function is not working correctly either, so it is difficult to go back and find an email without spinning open all the threads. This is making it very difficult to run my business.

I’m suffering exactly the same problem. I already made the upgrade to 10.10.2 and the problem or bug is alive...

Please Apple Support we need your help. Mail is not a real tool in this situation/status. Thanks in advance.

It is absolutely ridiculous that Apple has allowed this known bug to continue without resolution for months and months. Mail is an essential element and a tool people rely on for business and non-frivilous communication. Fix this NOW Apple!

I'm a gemcutter not a mac guru, so I usually just lurk & glean what I can -- but I'm having this problem too. Mail has become very difficult to use after the 10.10.2 upgrade. Because I work with both wholesale and retail clients, mixing up email replies due to a software glitch could be at least embarrassing and possibly very costly. I've got many years of email in Mail and hate the thought of switching, but if this is not going to be addressed quickly there isn't much choice.

C'mon Apple, please let us know you're at least listening and a fix is forthcoming!

This is not going away without enough people complaining on a site that responsible apple developers read.

Does anyone know where to post an official complaint that will be read?

Thanks!

One way is to file a bug report: <https://bugreport.apple.com>, but that site seems to be constantly down. Probably some bug.

Another way is to leave feedback: <https://www.apple.com/feedback/mail.html>.

Dinking w/ Mail after posting above -- I'm now using an old-school work-around that will at least keep me from replying to the wrong person in a mixed thread. I'm sure those of your more familiar w/ Mail are ahead of me on this, but in case it helps someone:

First, in the Mail app, uncheck "Organize by Conversation" under the View menu. Now all of your emails are no longer grouped by thread.

In any given email, hover over the email addy/name and you'll see a little caron ( ˇ ) to the right. Click there & you'll get "Search for..." at the bottom of the pop-up menu. Give a click, and the emails from that person come up. It's not neatly threaded & you may have to open multiple emails instead of scrolling, but at least the list is sortable by subject & not mixed with unrelated emails.

Yeah, lots of steps for what should be automatic. But it'll keep me from mixing important emails until a fix shows up or I find better software.

Apple suggested two workarounds:

1) Remove the mailboxes and re-add them so the mail gets re-indexed (only temporary fix, after a few days, they get jumbled again)

2) Turn off organize by conversation (but doesn't always work - I'm staring two different threads lumped together)

3) They claim it opens on Exchange but I have Yahoo, Gmail on my Apple Mail and it happens to all of them

Apple seems to be ignoring fixing this MAJOR problem right now. Frustrating!

Please Apple! We need help with this problem! Thanks in advance

Hi everyone,

I have now started with the same problem - it got really embarrassing today as two urgent jobs I was working on concurrently. One client says send over the files asap and I didn't see this thread as it was mixed in with another email. The other client wanted some changes to their project and it looked like that I had totally ignored her and sent in the job without updating it - her comments were in another person email. This has made me look very unprofessional.

Has anyone found a solution yet? I did read quite a lot of the threads but didn't see an answer.

Any help really appreciated.

Richard

I just started having this a couple of weeks ago I guess. Would love a fix!