Messages says Not Delivered

Question

Level 1

3 points

Messages says Not Delivered

On my Mac running Yosemite when I open up Messages and choose a contact (a one that has imessage enabled and I can message with via my phone) to send the message to and I click send I get an instant (less than a second) feedback that it was not delivered.

In the console I see right after I send

21/10/14 14:40:35,703 imagent[240]: [Warning] Request to send message: IMMessageItem[outgoing: YES sender=(null); service=iMessage; handle=secretEmailAddressThatIChanged; unformatted=(null); country=(null); roomName='(null)'; flags=100005; subject='<< Message Not Loggable >>' text='<< Message Not Loggable >>' messageID: 47 GUID:'F563CCF5-3A9C-4C89-9F8F-167D0131949E' date:'435584435.000000' date-delivered:'0.000000' date-read:'0.000000' date-played:'0.000000' transfer guids: '(null)' empty: NO finished: YES sent: NO read: NO delivered: NO audio: NO played: NO from-me: YES DD results: NO DD Scanned: YES Downgraded: NO emote: NO expirable: NO expire-state: 0 error: 0] to chat: IMDChat: 0x7fed82c76520 GUID: iMessage;-;secretEmailAddressThatIChanged Style: - State: 3 Participants: (

"[IMDHandle: <secretEmailAddressThatIChanged:(null):(null)>]"

) Room Name: (null) Display Name: (null) Identifier: secretEmailAddressThatIChanged Unread count: 0 Row ID: 3 Group ID: 9B5305DB-4938-49A0-9129-F3313E82B731 from NIL ID fromAccount: IDSAccount: 0x7fed82d216e0 [Service: com.apple.madrid User: myEmailAddress ID: B7B7962F-E5DE-4991-BB89-F4498794132A Type: Apple ID Active: YES Registration Status: Registered]

and also

22/10/14 12:28:59,428 imagent[240]: [Warning] Group message controler failed to prepare chat: IMDChat: 0x7fed82c76520 GUID: iMessage;-;secretEmailAddressThatIChanged Style: - State: 3 Participants: (

"[IMDHandle: <secretEmailAddressThatIChanged:(null):(null)>]"

) Room Name: (null) Display Name: (null) Identifier: secretEmailAddressThatIChanged Unread count: 0 Row ID: 3 Group ID: 9B5305DB-4938-49A0-9129-F3313E82B731 error: 4

I have tried the following things to get this fixed but without any success:

Deleting ~/Library/Messages and restarting
Signing out on all devices including my mac
Making sure timezone is correct and resetting it to trigger an update
Making sure all devices have the same list of email addresses

Any ideas how to get messages working on my mac?

MacBook Pro with Retina display, OS X Yosemite (10.10)

Posted on Oct 22, 2014 3:03 AM

Reply

Answer 1

frogs746

Level 1

16 points

Nov 29, 2017 3:35 PM in response to rh10023

Going on the above hint, I restored my keychain from Time Machine from before the time that the error occurred. Reboot. Bingo!

Reply

Answer 2

Dec 17, 2017 7:42 AM in response to toomasr

What helped me on High Sierra

Deleting ~/Library/Messages and restarting
Making sure timezone is correct and resetting it to trigger an update (another Mac had old timezone after flight)
Making sure all devices have the same list of email addresses (that I did not checked, just was sure about it)

Reply

Answer 3

sos4help

Level 1

4 points

Oct 23, 2017 6:09 AM in response to toomasr

It worked for me, too!

Thanks rh10023, you've just made my day.

Reply

Answer 4

gonozw

Level 1

4 points

Nov 8, 2017 11:23 PM in response to rh10023

This works on High Sierra as well. After spending days with Apple Support with no luck and unnecessary troubleshooting steps this was an easy fix!!!

Reply

Answer 5

Dec 4, 2017 5:37 PM in response to Lyle Berman

Hero! Thank you!! This solved the problem for my partner. I tried many of the most obvious ones, but this exhaustive list seemed to fix the problem.

This is a serious bug - I hope Apple know about it!

Reply

Answer 6

rajdeepj

Level 1

4 points

Jan 6, 2018 3:05 PM in response to rh10023

While this approach didn't seem to work at first, I followed up by switching the option for "Start new messages from" from my phone number to my Apple ID & sent a message. The 1st attempt was not as an iMessage but a SMS (in green) which failed. The 2nd attempt worked right away as an iMessage. I then switched the "Start new messages from" back to my phone number & was able to successfully send iMessages again (got a 'Delivered' status).

The deletion of the relevant entries in the Keychain Access coupled with the change of the delivery account/instance (email/phone#) seems to have shaken it loose somehow.

Reply

Answer 7

toomasr Author

Level 1

3 points

Oct 28, 2014 1:13 AM in response to toomasr

I tried one more approach without any luck. I used Time Machine to backup my computer and then I erased my disk and did a fresh Yosemite install. Afterwards I set my machine up from the backup. Still the same issues.

Reply

Answer 8

Oct 29, 2014 2:40 AM in response to toomasr

You are not the only one. I am having the same issue and have found a similar thread here. I have not gone as far as you did in terms of trouble shooting, but as you found, nothing I can seem to do within the software (signing in, removing preferences, etc.) seems to make a difference.

Messages fails to send in Yosemite- "not delivered"

Reply

Answer 9

Nov 3, 2014 10:52 AM in response to Robowen5mac

Unfortunately I'm getting the same error.

The apple-care support told me, that this issue is not escalated yet.

Reply

Answer 10

Nov 10, 2014 5:45 AM in response to toomasr

What about this problem? I have exactly the same problem ...

Reply

Answer 11

Nov 10, 2014 1:33 PM in response to toomasr

Hi,

Based on the log that says there is no country set try this:-

Open Messages and Access the Preferences > Accounts > iMessages Account

Use the Details Button (you will have to Sign in again here)

In the new pane when it shows check the Country or region is correct.

Also check the System Preferences > Date and Time > Time Zone.

1) the Time Zone needs to be right.

2) The Date and Time is best served by setting the Automatic settings for the Time server.

3) check Daylight Saving settings.

In System Preferences > Language and Text check the Region settings (this one make less of a difference but check anyway)

Failing it being any of those delete com.apple.ids.service.com.apple.madrid.plist from ~/Library/Preferences

Restart Messages.

You will need to re-enter your Apple ID details in the iMessages account when you restart Messages.

9:33 pm Monday; November 10, 2014

 iMac 2.5Ghz i5 2011 (Mavericks 10.9)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 Couple of iPhones and an iPad

Reply

Answer 12

toomasr Author

Level 1

3 points

Nov 11, 2014 3:18 AM in response to Ralph-Johns-UK

Tried the approach but no luck. Double checked the regions, change it around and changed it back to my home country and clicked Save. Also checked all my time settings and no luck. Then deleted the file and restarted the app, still same symptoms.

Reply

Answer 13

Nov 11, 2014 12:29 PM in response to toomasr

Hi,

Go to ~/Library/Preferences again and delete com.apple.imagent.plist

Then launch Activity Monitor in Applications/Utilities and find the IMAgent item in the list (it will be in Lower case and have no icon)

highlight the item then use the Quit option bottom top left.

Confirm Force Quit

The item will restart automatically and appears higher up the list.

Restart Messages if open.

8:29 pm Tuesday; November 11, 2014

 iMac 2.5Ghz i5 2011 (Mavericks 10.9)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 Couple of iPhones and an iPad

Reply

Answer 14

toomasr Author

Level 1

3 points

Nov 11, 2014 11:59 PM in response to Ralph-Johns-UK

The symptoms are still the same but the error message in console is different now. It says

12/11/14 09:57:46,586 com.apple.internetaccounts[334]: MailIAPlugin: Tried to get settings for nonexistent account with uid LocalAccountId

I've restarted the machine and also logged out and logged back in to Messages.

Reply

Answer 15

Nov 12, 2014 9:27 AM in response to toomasr

Having tried the troubleshooting suggestions above (thanks!), I am also still having the same issue. My error message is still:

12/11/2014 17:17:22.226 imagent[8105]: [Warning] Group message controler failed to prepare chat: IMDChat: 0x7ff8d272dcc0 GUID: iMessage;-;email address Style: - State: 3 Participants: (

"[IMDHandle: <email address:(null):GB>]"

) Room Name: (null) Display Name: (null) Identifier: email address Unread count: 0 Row ID: 1 Group ID: CB80D471-AFF2-44DB-8DE5-03DB08DA9ADA error: 4

I have also tried a completely different apple ID that is setup in a different country and am seeing the same issue and same error message as above.

Thanks

R

Reply