OS_X_FULL_MARKETING_NAME cannot be installed on this computer

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OS_X_FULL_MARKETING_NAME cannot be installed on this computer

Dear community,

I have a mid-2010 MacBook with 4GB ram and about 900GB free disk space on a SSD that does not have any failures. I tried to find a solution in similar topics, but all prerequisites are matching in order to run the upgrade. Also the firmware EFI/SMC is up-to-date for this model (MaBook7,1).

My current OS is 10.6.8, everything is up-to-date. The app store allows me to download Yosemite, but once it is completed, it errors out with "Alert OS_X_FULL_MARKETING_NAME cannot be installed on this computer".

Any clue what I could do in this case to troubleshoot this any further?

Thank you very much - all help is highly appreciated.

MacBook, Mac OS X (10.6.8), Mid 2010 MacBook7,1

Posted on Oct 22, 2014 7:59 AM

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Answer 1

May 21, 2017 4:52 PM in response to Mc Henry

same i have the exact same problem but i brought this in late 2009 and im currently on 10.6.8 has not been upgraded to the other updates cause every time i try it says OS_X_FULL_MARKETING_NAME cannot be installed on this computer. plz help and cannot open most apps including spotlight and also i cant download games anyone help plz cheers chris

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Answer 2

John-Gus

Level 1

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Oct 29, 2014 2:27 PM in response to Mc Henry

Hi, Mc Henry,

I have the same problem, iMac 2008, Snow Leopard 1.6.8.

Does your OS X turn on 32 or 64 bits? I wonder whether this is not the key of the problem... Mine turns on 32 and refuses to go to 64 bits, despite many tries.

Thank you everybody for lights about this.

J-Gus

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Answer 3

Mc Henry Author

Level 1

5 points

Oct 29, 2014 11:56 PM in response to John-Gus

Hi John,

for me the issue seems to be related to a mess with a time machine backup. I assume the problem has to do with restoring applications. It tries to install the latest apps but they partially cannot even run with the current OS X version.

I did a clean install now and that worked for me. If this is not an option for you and we talk about time machine backup, I'd try to restrore it without apps.

Best regards,

Henry

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Answer 4

John-Gus

Level 1

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Oct 30, 2014 12:13 AM in response to Mc Henry

Hi Henry,

In fact, I have tried to reinstall my os and all the apps and data from Time Machine first, and finally had to reinstall the os from snow leopard CD... that is probably as you did... Distortion between the os and the apps from time machine.

I'm going to make a clean install too.

Thank you for your reply.

Best regards,

John.

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Answer 5

Mc Henry Author

Level 1

5 points

Oct 30, 2014 9:31 AM in response to John-Gus

Right - I started with a clean install of Snow Leopard from DVD and ran all updates. Then in the end I installed Yosemite thru the app store. I did not run into any other issues which some people reported like the hanging loading bar or something. Ran smoothly. Maybe it's a good idea to not carry over too much old baggage.

Good luck.

Best regards,

Henry

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Answer 6

babowa

Level 9

78,562 points

Jan 10, 2015 8:35 AM in response to Mc Henry

Sorry - wrong thread - deleted.

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Answer 7

jmac9601

Level 1

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Jun 30, 2015 10:11 AM in response to Mc Henry

Hi Community,

I have a late-2009 MBP running 10.6.8 (updated) with 8GB RAM and 400GB free disk space. When attempting to upgrade to either Mavericks or Yosemite, I am encountering the same issue that Mc Henry described - i.e. "OS_X_FULL_MARKETING_NAME cannot be installed on this computer." The App Store download completes, but the error occurs when I attempt to execute the upgrade.

I see that some folks resolved the issue with a clean install. I have Time Machine backups of all apps and data, but would really prefer to upgrade in place.

Has anyone come up with a solution other than a clean install?

Thanks,

John

P.S. If anyone is wondering, I am able to download Mavericks because I had downloaded it previously and it is still in my App Store purchased items list.

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