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Netflix display error with Safari 8/OSX 10.10 Yosemite

I am having an issue with playing Netflix content through Safari since upgrading to Yosemite. Specifically, Netflix will start to play the content and then display an error after a few seconds. The error reads "Whoops, something went wrong... display error. There appears to be a display problem. Please ensure your monitor is HDCP compliant and is not mirror using airplay."


My monitor is HDCP compliant (HP ZR30W) and it's the only monitor connected to my 2014 MacPro. I presume this is an issue with the latest version of Safari and all the next extensions Apple added to support Netflix streaming without the Silverlight plugin.


Anyone have a solution for this or seen the same problem? The new Safari is crazy-fast and I'd prefer to use it with Netflix. Hate bailing to Chrome.

User uploaded file

Mac Pro, OS X Yosemite (10.10)

Posted on Oct 22, 2014 11:25 AM

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89 replies

Nov 27, 2014 1:11 PM in response to HunterPhotographic

Is anyone having this problem who is NOT using external monitors? I'm just using my Macbook air (latest version of Safari/Yosemite) and Netflix constantly crashes, giving me the message "Please ensure your monitor is HDCP compliant and is not mirrored using Airplay. Error Code: S7363-1266-48444350." I don't even know what Airplay or mirroring is, so I'm pretty sure that doesn't apply to me! 😟

Dec 26, 2014 11:58 PM in response to HunterPhotographic

I got the same error, even the same error code.

I had to unplug my Cinema display, then it will work.

This is ridiculous, I had been using the Cinema display as the main display for my MBP years and everything was fine.

I just got a 5K iMac. My Cinema display now becomes the small second screen. It works fine except with Netflix.

I am very unhappy with this plug unplug thing just to watch Netflix.

One additional problem with plug unplug is you really can't do it live. It locks up the 5k iMac. You have better turn the iMac off to do that. That means wasting time waiting for the reboot.

And it will wear out the connectors soon.

And in addition to that, the way they designed the 5K iMac is that all the sockets are at the back. You really have to stand up, physically turn the machine away from the wall so you can stretch your neck in to see the holes just to plug and unplug the external monitor. What's going on with Apple?

Apple used to be so trouble free. Now, Yosemite won't work with so many things it's not even funny.

And by the time Apple catches up, it's next generation upgrade and the game start over again. I bet you it's just a few lines in Yosemite. Why is it so hard for Apple to do that?

This is crazy.

Dec 31, 2014 12:11 AM in response to sungyle

Most of you are downgrading the quality of your netflix.


So you're aware, the new Yosemite OS has added html5 option for netflix which enables 1080p. Until Yosemite, ALL mac browser version of Netflix including firefox and chrome was limited to 720p and 5000kbps bitrate. Using safari and html5, you can now watch 1080p without a dedicated hardware device such as an appleTV.


The reason using Chrome of firefox get's around this error is because it's not using html5 and therefore restricting to 720p.


So, it is totally worth figuring out how to use Safari for netflix.


I haven't tried yet as I mostly use AppleTV - but maybe I'll have a look - by that time I'm sure one of you will have figured it out anyway!


Q

Jan 2, 2015 8:11 PM in response to carlos114

I am having this problem with my Macbook Air since upgrading toYosemite. Carlos, your solution sounds great except when I follow your thread to Display preferences, Im not seeing the box you're suggesting - the option for silverlight. All I see isUser uploaded file data usage options. Can someone who has solved this problem post a screenshot for me? I am so frustrated!

Netflix display error with Safari 8/OSX 10.10 Yosemite

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