Popup on Safari that will not go away

Choose Force Quit from the Apple menu, close Safari from there, and then launch it with the Shift key held down. If that doesn’t work, disconnect the computer from the Internet and try again.

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Hey Niel, same problem on a macbook air, tried the shift option, no luck, any other ideas, thanks.

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I'm having the same problem and I've tried force quitting and restarting Safari while holding the Shift key with and without internet on. No matter what I do, the popup page keeps popping up and won't let me do anything with Safari.

Just an FYI, I did a full reinstall of Yosimite, did not seem to do anything. I then inanvertaly opened Safari through amother program that called for it, not sure which at the moment, and pop up is gone.

I am having the exact same experience. Shift does nothing. Restart disconnected from internet didn't help either. This thing is wicked.

Let me preface this by saying that I am in no way a tech person. I just followed other people's advice and somehow it eventually worked for me. I'm sure I didn't do it the easiest way or the fastest way, but I was trying anything I thought might help.

1) First I tried overriding Safari with a new version but then realized that it was incompatible with Lion, so I upgraded to Yosemite. Didn't help.

2) I then opened Safari (same problem was happening) and did a force quit. There are a number of ways to do that but I chose to click on the apple in the top-left corner, go down to force quit, and then select Safari. Then I went in to Library > Safari and deleted the "LastSession.plist" and then emptied my trash so that it would be totally off my computer. Then I reopened Safari holding the shift key. When it opened, a box came up basically asking if I wanted to restore my last session. Read it carefully and choose the option that will start a new session instead of reopening your old work.

I have no idea if the fact that I upgraded my Safari and operating system helped or changed anything. You may be able to do everything in Step 2 and get the same result....but that's just how it all worked for me.

Hopefully it helps. But I know this particular adware popup i a real bi-atch because it basically totally disables Safari.

I am having the exact same experience. Shift does nothing. Restart disconnected from internet didn't help either. This thing is wicked.

THANKS BUDDY! The second thing did the trick... you should be so modest... about being no tech person. Anyway to prevent this thing from happening again? I own a mac just to avoid these sorts of things....

i used the shift option for this issue and it worked!!!

but my question is, why did it work? what did holding shift do to change the issue?

thank you for the tip!

You most likely did it by deleting the the .plist file, the only way this program can reinstate itself after removing Safari and reinstalling it is if if changed a configuration file or left some part of itself on the drive, the key is figuring out what that file or files are or what was changed or the comma of both.

As for buying Mac to avoid these things, that is impossible, the only reason we have less, and the idea that we are safe, is because more people own Pc's and that is what is targeted but we are not immune at all, that is a misconception.

this works for me thanks Niel

I can't seem to even be able to quit Safari! Not sure what to do... Help?

Just go to the apple menu, pick force quit and pick Safari, read the rest of these posts for suggestions on getting rid of the issue.

Thank you! That solved it. ^^ Sorry for being such a beginner at this hehe.

What is I cant find the lastsession plist and can online find com.apple.safari.plist? If this is the wrong plist where can I find the right one to remove?

Thank you,

Georgia