You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPad Air 2 WiFi Issues

I'm having WiFi connectivity issues on my new iPad Air 2 (WiFi only). I'm having to turn WiFi off and on to reset my connection. Restarting and restoring hasn't fixed the issue.

iPad

Posted on Oct 24, 2014 7:42 PM

Reply
Question marked as Top-ranking reply

Posted on Jun 30, 2016 12:17 PM

So this blog ha been going for two years and still no fix.

come on Apple step up to this issue. It's a real pain.

595 replies

Nov 14, 2014 10:04 AM in response to Thatchcote

So in your world, Apple should release whatever it wants and we should assume that any problems are the fault of the other non-Apple products that are out there already. Hey, I understand, sometimes being delusional makes life easier to tolerate.


how about I'll spend my money to upgrade by brand new router (that works with every device known to man except the iPad Air 2) and you can pay to upgrade all the routers in all the other places (Starbucks, McDonalds, etc) that I want to use my iPad Air 2 but can't.


Oh, and by the way, when I spoke on Tuesday with the Senior Advisor in Apple Support that I've been working with, she told me that they (Apple engineering) "know there is a problem" and are trting to resolve it. For the first time, she acknowledged they are seeing the issue broadly (ie not just me and my router) and that I/we should expect a fix from Apple to resolve the issues. Unfortunately, she has no timeline on when such a fix might be made available.


So either out of the kindness of their heart they (Apple) are going to fix 'a router problem' for everyone, or more correctly they are going to fix the Apple problem that is causing this mess in the first place.

Nov 14, 2014 10:45 AM in response to jameshaddock

I totally agree with Jameshaddock. The problem lies with Apple's software not playing nice with several "N" routers and they should FIX that.


I have tried my iPar Air 2 with an AC router, the new Linksys E8350, and the WiFi issue has diminished but not completely gone. Meaning, I am connected to WiFi and remain connected to the Internet after I wake it from standby/sleep.............but, it does lose connection for a few moments. This happens occasionally. Better than with my Linksys EA4500 "N" router, but still not perfect. I have both modes set to Auto and have the router reserve an IP address for the iPad so it doesn't budge from there.


I'm almost positive that if Apple address these WiFi issues we are having in the next iOS update, we can keep our routers and all will hopefully be well.


As a side note, if you have $ to spare, a new AC router would be a future proof upgrade to today's HD intensive devices.

Nov 14, 2014 10:46 AM in response to tom_eastcoast

*** Can't you guys read? For 26 pages?

I am having MY problems with a BRAND NEW ROUTER with its latest update so your "cute little solution" (of upgrading ypur router) is not a solution.

Sheesh, some people think they know it all. I thought this was a support forum, not a "You are a ******* if your problem is not "solved" by my solution"😟

My workaround of quitting Angry Birds after playing is a lot more tolerable than coming here to see the mantra repeated. (Is there an app for my Mac to get this tomato stuff onto my router, or is it only for geeks?)

Nov 14, 2014 11:28 AM in response to DezM

Sorry about the little rant there, but the brand new AC router was intended to be a recent/future "proof" replacement for my aging Time Capsule upgrading generation and range for the new iPad Air2. What was I thinking? Devices without iOS 8 work fine (so I guess the router must be OK?) Things with iOS 8 (or 8.1) have the problem - how does the router know?.

Nov 14, 2014 12:01 PM in response to tom_eastcoast

Well, I was ticked off by someone who posted essentially: "we've been saying for 26 pages that a router upgrade will solve your problem" as if they hadn't been reading the posts.

Simply said

  • I have a new AC1900 netgear R7000 with the latest (V1.0.3.80_1.1.38) Netgear firmware
  • Installing Tomato firmware looks like it's beyond my computer skills.
  • All devices with iOS 7 work fine
  • All devices with iOS 8 will slow right down when Angry Birds is loaded and speed up again when I quit.
  • My workaround is to quit AB when I'm done playing.
  • Same situation for another router (used by ATT U-verse in another location, but I don't know the details)
  • So the problem is so far associated with iOS8 (affects both my 5s iPhone and iPadAir2) rather than the router

Nov 14, 2014 2:07 PM in response to curmudgeon1938

I mean... it really is not, right? I'm not the most technologically savvy but unless Apple posted that the Air 2 would not work with routers of a particular version or brand, I don't think that "buy a new router!" is a "solution" to this issue. It doesn't change the fact that the Air doesn't work with routers or even firmware on those routers that it's supposed to.


In addition, if you're reading the whole thread someone here also has said that Apple itself (or someone at their help line) has even admitted as much... that it's either the software or something in the device.

iPad Air 2 WiFi Issues

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.