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Sound failure on iPad Air 2?

Just wondering if anyone else has experienced this. I recieved my ipad earlier in the week all working fine, using various apps playing music happily.


This morning when i went to watch a video on youtube it wouldn't play with sound...(obviously the volume was up and not in mute mode)


When i held down the button to bring SIRI up, a loud buzz came from the speakers, the same happens when i turn on the lock screen sounds.


I haven't gone to the extent of resetting everything back to factory defaults yet.


any help much appreciated!!

iPad Air 2 Wi-Fi, iOS 8.1

Posted on Oct 25, 2014 4:41 AM

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Posted on Oct 25, 2014 6:51 AM

I noticed something similar. When I first used the new audio message feature in iMessage i heard a crackling sound from the speakers. Playing a song in the music app I heard it crackle a bit at the beginning as well. And finally while viewing a website with no videos or sound clips, I did hear a pop in the speakers that concerned me. However, that was the first day. On the second day I streamed radio for about 4 hours and no pops or crackling sounds.


I will probably still exchange it within the 14 day window just as a precaution and hope the new one is free of the problems.

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Question marked as Top-ranking reply

Oct 25, 2014 6:51 AM in response to DGP23

I noticed something similar. When I first used the new audio message feature in iMessage i heard a crackling sound from the speakers. Playing a song in the music app I heard it crackle a bit at the beginning as well. And finally while viewing a website with no videos or sound clips, I did hear a pop in the speakers that concerned me. However, that was the first day. On the second day I streamed radio for about 4 hours and no pops or crackling sounds.


I will probably still exchange it within the 14 day window just as a precaution and hope the new one is free of the problems.

Oct 27, 2014 5:23 AM in response to DGP23

Yes indeed. I was thinking I was the only guy in the world that was having intermittent sound problems on the new iPad Air 2. It has happened two times now where I get a screeching through my blue tooth head set. Also, the system sounds go funky. The first time it happened, i just blew it off as a watch item. Took a couple hard restarts to fix it. It happened again this morning. Started up my music and only had mono going on my headset. Did a hard restart and when it came back up, the screeching came back again. Yuck!! Went to another sound app, and this seemed to resolve it. A hard reset does not guarantee a solution. I had an iPad Air that took my backup and applied it to my new iPad Air 2. I was on iOS 8.1. I never had any problem with sound on my iPad Air. I have a Genious Appt later this morning. Will likely get a trade out. Within 14 days no questions asked.

Oct 27, 2014 9:46 AM in response to Dreanmachine1

I have just Returned iPad Air 2 because of sound problem when I played music/ TV The screen would Vibrate played a music track onAir 2 then the same track on iPad mini The track on the mini sounded a lot better. My opinion is that the Air 2 is a bit flimsy So I got a full refund If I get another ipad it will be the 1st iPad Air not the new one We have the first iPad Air it has no problems Also the Wifi on Air 2 was a bit hit & miss no problems whith other iPads / iphone all on iOS 8.1 Cheers Brian

Oct 29, 2014 4:53 AM in response to Danggas

Report update. I am now on a solid 2 days with replaced iPad Air 2. Sound interfaces and music listening is still perfect. Note that on this new iPad Air 2, I restored the same backup from my iPad Air that was restored on my original problematic iPad Air 2. Therefore, I believe my issues were purely hardware related. Also, I did not have 'pop' related issues. Mine were sound disruption, screeching, and system sound deficiencies. May be different than others issues. Also, the issues being reported regarding a significant vibration of the internal speakers when playing music is not any noticeable issue on my new unit. Native sound is very good. Hope others can get this resolved soon. May be a couple things going on under the hood.

Oct 29, 2014 6:44 AM in response to Dreanmachine1

I picked up my replacement last night at the Apple Store. While setting it up I went to input the passcode and when I tapped the screen to type the text I heard a pop. But the speaker crackling was not present and the overall quality of the sound is much improved over the first iPad Air 2. I noticed with the first one it was way too loud at low volume.


However, I did hear that one pop during setup. Have another 14 days to try this unit out, not sure if I will keep it or try again with another one.

Sound failure on iPad Air 2?

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