DGP23

Q: Sound failure on iPad Air 2?

Just wondering if anyone else has experienced this. I recieved my ipad earlier in the week all working fine, using various apps playing music happily.

 

This morning when i went to watch a video on youtube it wouldn't play with sound...(obviously the volume was up and not in mute mode)

 

When i held down the button to bring SIRI up, a loud buzz came from the speakers, the same happens when i turn on the lock screen sounds.

 

I haven't gone to the extent of resetting everything back to factory defaults yet.

 

any help much appreciated!!

iPad Air 2 Wi-Fi, iOS 8.1

Posted on Oct 25, 2014 4:41 AM

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Q: Sound failure on iPad Air 2?

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  • by thiswateredone,

    thiswateredone thiswateredone Oct 25, 2014 6:51 AM in response to DGP23
    Level 1 (10 points)
    Oct 25, 2014 6:51 AM in response to DGP23

    I noticed something similar.  When I first used the new audio message feature in iMessage i heard a crackling sound from the speakers.   Playing a song in the music app I heard it crackle a bit at the beginning as well.  And finally while viewing a website with no videos or sound clips, I did hear a pop in the speakers that concerned me.  However, that was the first day.  On the second day I streamed radio for about 4 hours and no pops or crackling sounds.

     

    I will probably still exchange it within the 14 day window just as a precaution and hope the new one is free of the problems.

  • by Dreanmachine1,

    Dreanmachine1 Dreanmachine1 Oct 27, 2014 5:23 AM in response to DGP23
    Level 1 (4 points)
    Apple Music
    Oct 27, 2014 5:23 AM in response to DGP23

    Yes indeed. I was thinking I was the only guy in the world that was having intermittent sound problems on the new iPad Air 2. It has happened two times now where I get a screeching through my blue tooth head set. Also, the system sounds go funky. The first time it happened, i just blew it off as a watch item. Took a couple hard restarts to fix it. It happened again this morning. Started up my music and only had mono going on my headset. Did a hard restart and when it came back up, the screeching came back again. Yuck!!  Went to another sound app, and this seemed to resolve it. A hard reset does not guarantee a solution. I had an iPad Air that took my backup and applied it to my new iPad Air 2. I was on iOS 8.1. I never had any problem with sound on my iPad Air. I have a Genious Appt later this morning. Will likely get a trade out.  Within 14 days no questions asked.

  • by Briansyddall,

    Briansyddall Briansyddall Oct 27, 2014 9:46 AM in response to Dreanmachine1
    Level 6 (9,380 points)
    Apple Watch
    Oct 27, 2014 9:46 AM in response to Dreanmachine1

    I have just Returned iPad Air 2 because of sound problem when I played music/ TV The screen would Vibrate played a music track onAir 2 then the same track on iPad mini The track on the mini sounded a lot better. My opinion is that the Air 2 is a bit flimsy So I got a full refund If I get another ipad it will be the 1st iPad Air not the new one We have the first iPad Air it has no problems Also the Wifi on Air 2 was a bit hit & miss no problems whith other iPads / iphone all on iOS 8.1 Cheers Brian

  • by Dreanmachine1,

    Dreanmachine1 Dreanmachine1 Oct 27, 2014 11:23 AM in response to Dreanmachine1
    Level 1 (4 points)
    Apple Music
    Oct 27, 2014 11:23 AM in response to Dreanmachine1

    Just got back from the local Apple Store with my new replacement iPad Air 2 (Apple is the best around with taking care of the customer, no questions asked).  Will give the new sound system a go after my restore tonight, and wIll report if any further issues. Fingers crossed.

  • by Carlosi2,

    Carlosi2 Carlosi2 Oct 27, 2014 11:50 AM in response to DGP23
    Level 1 (0 points)
    Oct 27, 2014 11:50 AM in response to DGP23

    Simply swipe up from the bottom  of the screen… There you will see that a new mute button

    is checked… just click to uncheck and problem solved

  • by Rafterman11,

    Rafterman11 Rafterman11 Oct 27, 2014 11:59 AM in response to Dreanmachine1
    Level 1 (4 points)
    iTunes
    Oct 27, 2014 11:59 AM in response to Dreanmachine1

    I'd be curious to see if a second unit, with the same stuff installed, still has the problem. It could be something every has installed in common.

  • by Dreanmachine1,

    Dreanmachine1 Dreanmachine1 Oct 27, 2014 12:05 PM in response to Carlosi2
    Level 1 (4 points)
    Apple Music
    Oct 27, 2014 12:05 PM in response to Carlosi2

    The new software mute bottom, toggle on and off, was attempted and had absolutely no effect on my specific problem. I believe my issue was hardware related.

  • by Carlosi2,

    Carlosi2 Carlosi2 Oct 27, 2014 2:25 PM in response to Dreanmachine1
    Level 1 (0 points)
    Oct 27, 2014 2:25 PM in response to Dreanmachine1

    i'm glad you were able to swap your iPad at the store.  I  will keep an eye on mone in case some other things go wrong… These things aren't cheap.., lol

  • by Uberhamster,

    Uberhamster Uberhamster Oct 28, 2014 3:28 AM in response to DGP23
    Level 1 (0 points)
    Oct 28, 2014 3:28 AM in response to DGP23

    I'm getting this periodically as well. Isn't easily reproducible so that's a little bothersome. It seems like if my iPad is sitting idle for a while the first sound that plays causes this pop, but after that everything works fine.

  • by Dreanmachine1,

    Dreanmachine1 Dreanmachine1 Oct 28, 2014 4:38 AM in response to Dreanmachine1
    Level 1 (4 points)
    Apple Music
    Oct 28, 2014 4:38 AM in response to Dreanmachine1

    Just a brief report. New replacement iPad Air 2 has no issues thus far with any sound functionality. Sounds awesome.

  • by Rafterman11,

    Rafterman11 Rafterman11 Oct 28, 2014 5:22 AM in response to Dreanmachine1
    Level 1 (4 points)
    iTunes
    Oct 28, 2014 5:22 AM in response to Dreanmachine1

    I hope it works out for you, but I have my doubts. Too many now are reporting the exact same issue for it to be this much bad harware, unless they had a bad batch get into the assembly pool. I'm still leaning towards software, like a buggy driver.

  • by Uberhamster,

    Uberhamster Uberhamster Oct 28, 2014 5:50 AM in response to Rafterman11
    Level 1 (0 points)
    Oct 28, 2014 5:50 AM in response to Rafterman11

    I hope you're right and that it is software, and that it gets fixed soon

  • by Danggas,

    Danggas Danggas Oct 28, 2014 6:26 PM in response to DGP23
    Level 1 (0 points)
    Oct 28, 2014 6:26 PM in response to DGP23

    my first iPad did this popping sound as well, I had it replaced with a new one for a different problem and my replacement does the same sound.

  • by Dreanmachine1,

    Dreanmachine1 Dreanmachine1 Oct 29, 2014 4:53 AM in response to Danggas
    Level 1 (4 points)
    Apple Music
    Oct 29, 2014 4:53 AM in response to Danggas

    Report update. I am now on a solid 2 days with replaced iPad Air 2. Sound interfaces and music listening is still perfect. Note that on this new iPad Air 2, I restored the same backup from my iPad Air that was restored on my original problematic iPad Air 2. Therefore, I believe my issues were purely hardware related. Also, I did not have 'pop' related issues. Mine were sound disruption, screeching, and system sound deficiencies. May be different than others issues. Also, the issues being reported regarding a significant vibration of the internal speakers when playing music is not any noticeable issue on my new unit. Native sound is very good. Hope others can get this resolved soon. May be a couple things going on under the hood.

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