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Sound failure on iPad Air 2?

Just wondering if anyone else has experienced this. I recieved my ipad earlier in the week all working fine, using various apps playing music happily.


This morning when i went to watch a video on youtube it wouldn't play with sound...(obviously the volume was up and not in mute mode)


When i held down the button to bring SIRI up, a loud buzz came from the speakers, the same happens when i turn on the lock screen sounds.


I haven't gone to the extent of resetting everything back to factory defaults yet.


any help much appreciated!!

iPad Air 2 Wi-Fi, iOS 8.1

Posted on Oct 25, 2014 4:41 AM

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Posted on Oct 25, 2014 6:51 AM

I noticed something similar. When I first used the new audio message feature in iMessage i heard a crackling sound from the speakers. Playing a song in the music app I heard it crackle a bit at the beginning as well. And finally while viewing a website with no videos or sound clips, I did hear a pop in the speakers that concerned me. However, that was the first day. On the second day I streamed radio for about 4 hours and no pops or crackling sounds.


I will probably still exchange it within the 14 day window just as a precaution and hope the new one is free of the problems.

31 replies

Oct 30, 2014 8:21 PM in response to Dreanmachine1

Went to the Apple Store today with my iPad Air 2 which had numerous sound problems: popping sounds, sound failures, sound vibrations, etc. The Genius said that it seemed like a hardware problem to him. He exchanged my iPad Air 2 for a new iPad Air 2, and I haven't had any sound problems in the last 3 hours. I will post back on this thread if I do end up having sound problems on this new iPad Air 2. But if you don't hear back from me, I will consider these sound problems resolved for me. Seems like a hardware problem.

Nov 18, 2014 5:18 PM in response to DGP23

I'm expierencing the same issues I've posted a video demonstrating for those who dont know what's going on.

i honeslty don't know if it's a hardware problem with the speakers because if you plug in headphones the same problems persist plus it will only play sound out of one side


http://youtu.be/fG-m8CO8_Uc


restarting will kill sound all together which I also posted a video of, idk what to do. It seems like leaving it off for a while (a day?) fixes the problem

Nov 24, 2014 5:44 AM in response to DGP23

I follow Re: No Sound iPad Air 8.1 after restart my iPad. Then the sound go normal.

Settings / General / Accessibility / Mono Audio On and Off

Before this procedure, there is crack sound sometimes and only one side of speakers have sound, and when changing settings / sounds / ringer volume, the speak makes very loud sound.

Seems really related to my bluetooth earphone.

Dec 28, 2014 9:21 AM in response to DGP23

Same issue with mine and after 5 weeks decided to go back to Apple to ask for a fix or replacement. They weren't able to identify the source of the problem and ordered a new iPad air 2 I should pick up next week. The sound would eventually work only after having turned it off 4 or 5 times. I only hope this won't happen again with my replacement one as it's been quite annoying.

Dec 28, 2014 9:27 AM in response to Emma_esse

I entered into this thread early on and got a replacement iPad Air 2 to resolve my sound issues of popping, loss of sound, screeching etc. I went 1.5 months with the new unit and thought all was resolved. Then one morning, the issues all came back. I was shocked. I went back to Apple and got a third iPad Air 2 unit and did a restore of the recent backup. To my amazement, sound issues right out the gate. I went ahead and reset the iPad Air 2 to factory, and did a manual build up on my system. Although it was a little painful, it was really not too bad. It has been two weeks, and not a sound issue to be seen anymore. I gotta believe that I had some software corruption that was perpetuating. Fingers crossed.

Dec 28, 2014 6:27 PM in response to DGP23

I've had exactly the same problem on my new iPad Air 2. Doing a hard reset was the only way to get back the sound. It would seem to me that since I paid over $700, this sort of problem shouldn't exist. Sounds to me like Apple missed the boat on this one since many other people are complaining about the same problem. Calling tech support is useless. All they'll have you do is reset all the settings on your iPad and you'll have to spend an hour going back to redo all the settings. The guy I spoke to didn't even know what compressed audio sounds like but that's another issue I'm experiencing. I get pops and buzzing when any sound is introduced like an alert or an email. Apple makes me sick. The quality of their products and their customer support stinks!!

Mar 7, 2015 6:17 AM in response to DGP23

I'm having the same problem, hovewer this started with my previous iPad Air. I've been having all the iPads starting from the iPad 3. The speaker issue you described above, I expereinced with the first generation iPad Air (5th gen. iPad). Whenever that popping buzz sound occured the iPad was silent until a reboot. I thought it was a hardware issue. Time passed and I was too busy to take it to an Apple store to get it replaced. Then I bought an iPad Air 2 and gave the Air 1 with the speaker problem to my sister. I transfered all my data to the new iPad via iCloud. At the very first moment after the iCloud restore finished and I touched the screen to enter my passcode, the speaker on the all new iPad Air 2 popped. I had to reboot it three times to get the speakers work again. Usually the speakers pops about once or two times in two weeks.

The interesting thing is that my sister have been using my old iPad Air since I got the Air 2 and she haven't experienced this speaker issue yet. I assume that this problem is a software-related issue since it transferred to my new iPad via the iCloud backup.

Sound failure on iPad Air 2?

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