Deleted keyboard shortcuts reapearring

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Level 1

4 points

Deleted keyboard shortcuts reapearring

Starting a few weeks ago, every keyboard shortcut I've ever had (sync iCloud starting syncing them) reappeared even though I deleted them months/years ago. They reappear on both my iPhone and Macbook. When I re-delete them, it solved the problem temporarily, but they will all reappear randomly within a day or two. Any idea what's going on? Can I reset my iCloud keyboard shortcut settings so this stop happening or something?

MacBook Pro with Retina display, OS X Mavericks (10.9.5)

Posted on Oct 25, 2014 8:26 AM

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Answer 1

Polancs

Level 1

0 points

Oct 26, 2014 3:21 PM in response to scottharr27

i have the same issue, I did a long search & they said to turn off "Documents & Data"

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Answer 2

scottharr27 Author

Level 1

4 points

Oct 26, 2014 6:18 PM in response to Polancs

Yikes, that's not a good solution at all because that removes the "sync between devices" feature.

Even worse, I turned off "Documents & Data" and now I can't get into my keyboard shortcut settings in iOS 8.1. The settings app keeps crashing. Not good at all (I depend on these shortcuts a lot).

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Answer 3

worm01

Level 1

0 points

Nov 10, 2014 5:44 PM in response to scottharr27

Turned off Icloud & IOS8.1 synced directly with MacOS Yosemite and it still occurs. Old shortcuts continue to reappear along with shortcuts that were edited previously. What a super pain in the ... at least I still have shortcuts and can just continue to edit and delete them until the worm is taken out of the Apple. I am fed up with this issue and a fix should have come as shortcuts were not an issue before for me with the exception of a few bugs syncing them together with Macbook and other devices.

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Answer 4

Eric Root

Level 10

685,221 points

Nov 11, 2014 2:32 PM in response to worm01

Send Apple feedback. They won't answer, but at least will know there is a problem. If enough people send feedback, it may get the problem solved sooner.

Feedback

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Answer 5

scottharr27 Author

Level 1

4 points

Nov 11, 2014 2:37 PM in response to Eric Root

I don't think sending Feedback helps. I think submitting the bug via http://bugreport.apple.com/ helps as I've had engineers respond and work with me on troubleshooting.

Everyone, please submit this bug to http://bugreport.apple.com!

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Answer 6

worm01

Level 1

0 points

Apr 24, 2015 6:36 PM in response to scottharr27

HAS ANYBODY SEEN THIS POST? I cannot delete iPhone keyboard shortcuts. They keep restoring.

Its helped some but I am still having zombiecuts come back but theyre ZC that I havent seen in maybe a year or so. My SC's did change and have less to deal with now. I am kind of stuck but at least made it somewhere else.

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