why does my iPad Air 2 make loud pop noise randomly, when touching the screen, closing smart case cover, placing cursor in input text field?

I hear a loud pop sound occurs randomly during using iPad Air 2.

Some examples when I heard pop sound.

1. Closing the smart case cover. Unit is connected to AC adapter.

2. Touch on screen

3. Touch on input text field In browser.

It makes me worry that I have defective unit.

Has any users experienced same thing?

iPad Air, iOS 8.1

Posted on Oct 25, 2014 11:00 AM

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Question marked as Top-ranking reply

Posted on Nov 19, 2014 1:25 PM

I returned three and they all popped... I finally returned mine for a refund instead of an exchange. I love the Speed: 2GB of RAM, 64 Bit of architecture, the A8X processor, and A8X mobile processor, but I believe there are issues with the conductivity within the device.

I also noticed, after reading Tech guides, that there are two versions of the iPad Air 2. One UI iPad5,3 & the other is UI iPad5,4. the Benchmark on the iPad5,4 is a bit higher than the iPad5,3. Everyone I know has an iPad5,3... The Tech reviewers all received an iPad5,4 to review.

This is not a software issue either. Any motherboard that makes a popping noise is not good, especially if it is located right where the Processor and RAM are.

I have heard folks trying to talk their self out of returning their device by saying it may be "settling" computers especially SSD driven computers do not have any moving parts that would "settle". They are soldered to a mother board along with the processors, RAM, Qualcom chip, etc... In other words there is nothing to "settle" or nowhere to "settle" to. I would strongly suggest returning yours if it is making any kind of popping noise. As terrible as it may be it is the only real way to resolve the issue. Contact Apple via http://www.apple.com/feedback/ipad.html and share your experience. Read the hundreds of Apple lovers expressing all of their efforts and remember that Apple's Flag Ship will soon have a fix...

58 replies

Nov 6, 2014 1:49 PM in response to Bruce PopPop

I've be using my exchanged iPad Air 2 for almost a week now. It does the same as the original one did. Every once in a while I hear a pop that sounds like a small static discharge just like the first one did. I've decide to keep it even though it has the problem. I hope it's software, but something makes me think it has to do with the hardware. It only does it maybe once every few days. I thought I saw another post that some wrote they had a similar problem with a first generation iPad Air.

I also posted to the place where you report bugs to Apple about this problem.

Dec 6, 2014 5:34 AM in response to Konbi

Is there a different part number on the 2 new iPads that you got that were produced later that do not have the popping problem ?


I also was hoping it was software. I exchanged my first one back in October and my second one still has the problem. Not often, but enough to be a concern for something this expensive and from what you wrote is a hardware problem aknowledged by Apple.


I'm way out of the 14 day exchange window for the second one. Wonder if Apple will institute some type of special exchange program to enable people to exchange for the newer produced ones without the hardware problem.


Glad you know have 2 without the issue.

Feb 19, 2015 7:15 PM in response to CodyJoePro

Sadly, I am on my 3rd iPad Air 2 since Christmas. I am ready to scream. I just got this one last week....and it's been popping all week. Not constantly....but at least once or twice a day. Going to start the exchange routine once again. Im going to tell them if they can't supply me with one that isnt defective.....to replace it with the first Air. I'm really am tired of this. Nearest Apple store to me is an hour away.

Oct 31, 2014 11:21 AM in response to Drew609

Just to be absolutely clear, a *recording* of the popping sound comes through clearly on headphones. I haven't been able to get a popping sound on headphones using the iPad itself. In fact, the keyboard noise is super quiet on my headphones. My guess is the headphone jack mixes the sounds differently, and may be on a separate output from the speakers. Thoughts?

Nov 4, 2014 11:01 PM in response to Cattleya17

Just an update. My exchanged Air 2 popped loud noise again when I picked it up from the bed while it was connected to AC for charging. No music or video was played. This time my fingers or thumb did not touch on the viewing portion of screen display. Loud pop sound suddenly when my thumb touched the border at the right side of fingerprint device. It cannot be a SW problem.


Nov 6, 2014 10:25 AM in response to jrolson

My 15 day return runs out on Saturday, for you guys that are running out of time what do you plan on doing? Hold out and hope it's software and can be patched or return and get money back. I've already had two that do it so I do not see the point on exchanging another one.I also installed the ios 8.1.1 beta and poping still happens.

Feb 16, 2015 3:15 AM in response to Cattleya17

My iPad Air 2 is currently doing the same thing I just purchased it a couple weeks ago and every now and then it makes the loud popping noise. My iPad is the 64 gb gold ipad air 2. Its past the store warranty and if this is a hardware issue i will have to exchange it with apple. I live 250 miles from the closest apple store sadly so I will have to use their online service which means I will be without an iPad for some time, I really dont want to do that I hope this is a software issue and i hope they fix it.

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why does my iPad Air 2 make loud pop noise randomly, when touching the screen, closing smart case cover, placing cursor in input text field?

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