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iPhone 6 Plus Connecting and Disconnecting when syncing

I have an iPhone 6 Plus and when I try to sync it to my rMBP it constantly connects then disconnects. I tried using another USB port and the problem seemed to be fixed, but the half way through the sync it disconnected and started constantly connecting then disconnecting. I thought this could be because the phone is using too much power so I turned the phone to airplane mode and reduced the brightness to minimum but nothing.


Thanks in advance!

MacBook Pro with Retina display, OS X Yosemite (10.10)

Posted on Oct 26, 2014 7:28 AM

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Posted on Mar 14, 2017 11:55 AM

Possible solution! I tried every suggestion mentioned in this thread with no luck. I have a iPhone 6s Plus connected to a 2015 iMac via an official cable into the USB port closest to the Thunderbolt ports. Nothing worked until I noticed that the phone disconnected just at the point it started backing up to the mac. It even did this when I tried a Wifi sync so I knew for sure the cable, USB, hardware wasn't an issue. So I deleted the backup stored on my Mac and voila it worked first time. Looks like a backup was inturrupted or corrupted at some point.

64 replies

Nov 11, 2016 6:14 AM in response to Nat82

Hi Nat82, not sure if you found a solution but I've been experiencing a very similar, if not the same occurrence. I have an iPhone 6S with MBA 11" and for the past 9 months I will intermittently experience the rapid connect/disconnect when plugging the phone into the laptop for sync'ing. I tried rebooting, upgrading to the latest OS's (macOS 10.12.1 + iOS 10.1.1), changing settings in iTunes (disable sync over WiFi, disable auto-sync, delete config files, etc.) and a variety of other options.


My solution - disable WiFi on the iPhone before plugging into the laptop.


I think the problem is iTunes was confused if it should sync over WiFi or cable when plugged in and as a result cause the rapid and recurring connect/disconnect. When disabling the WiFi on the iPhone it doesn't give iTunes the opportunity to get confused since it's can't find the iPhone on the network and as a result, successfully connects when plugged in. After disabling WiFi on the iPhone I also check to see if iTunes was in the middle of syncing or recognized the phone and if so, either try to 'eject' the phone from iTunes or simply close iTunes before plugging in the phone.


Although slightly annoying, disabling WiFi before plugging into the laptop has worked every time and I no longer experience the connect/disconnect issue.


Hopefully this works for you too!

iPhone 6 Plus Connecting and Disconnecting when syncing

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