Dj Smooth

Q: keypad during FaceTime call?

So if I make a FaceTime call on my iMac via my iPhone 6, where's my keypad?

 

Did they seriously forget to include that little bit of functionality?

iMac, OS X Yosemite (10.10)

Posted on Oct 26, 2014 2:16 PM

Close

Q: keypad during FaceTime call?

  • All replies
  • Helpful answers

Page 1 Next
  • by joe_7399,

    joe_7399 joe_7399 Oct 29, 2014 11:42 AM in response to Dj Smooth
    Community Specialists
    Oct 29, 2014 11:42 AM in response to Dj Smooth

    Hi Dj Smooth,

     

    Welcome to the Apple Support Communities!

     

    It sounds like you would like to make an outgoing call from your iMac using your iPhone’s cellular connection. To make an outbound call you would not use FaceTime, you would tap or click on a phone number in Contacts, Calendar, or Safari. Please use the attached article for more information. 

     

    Connect your iPhone, iPad, iPod touch, and Mac using Continuity

     

    Have a great day,

    Joe

  • by Dj Smooth,

    Dj Smooth Dj Smooth Oct 29, 2014 11:52 AM in response to joe_7399
    Level 1 (1 points)
    Oct 29, 2014 11:52 AM in response to joe_7399

    Nowhere on that page, which I've read several times after setting up Yosemite, does it mention how to use a keypad while you're in a call.

     

    It doesn't matter how I initiate the call, either through contacts or facetime, once I'm connected, where's my keypad?

     

    Perfect example: Let's say I add company XYZ to my contacts on the iMac.  I select that contact, hit the phone icon and begin a call through my iPhone 6.  Company XYZ answers and their computer system wants me to select an option to continue.  I don't have a keypad so I can't select 1 for such and such option.

     

    THAT is what I'm talking about.

  • by joe_7399,Helpful

    joe_7399 joe_7399 Oct 30, 2014 9:03 AM in response to Dj Smooth
    Community Specialists
    Oct 30, 2014 9:03 AM in response to Dj Smooth

    Hey Dj Smooth,

     

    Welcome to the Apple Support Communities!

     

    I’m sorry I didn’t grasp your situation earlier but now I do understand. Once the call is initiated you would use the number keys on your keyboard to make selections in an automated system. Make sure that you have the phone call notification on your computer selected and your physical keyboard numbers will let you make selections. 

     

    Use your Mac to make and receive phone calls - Mac Help

     

    Answer automated phone system prompts: Click the phone call notification and enter numbers.

     

    Cheers,

    Joe

  • by Dj Smooth,

    Dj Smooth Dj Smooth Oct 30, 2014 9:10 AM in response to joe_7399
    Level 1 (1 points)
    Oct 30, 2014 9:10 AM in response to joe_7399

    That notification is already on since I can answer the phone call on the iMac if someone calls, assuming that's the same phone call notification you're referring to.

     

    That being said, I tried the physical numbers on the keyboard and that doesn't work either.

     

    I love Apple products but this phone call synchronization between Yosemite and Iphone 6 was not handled well in my opinion.  There should be a new section of the system preferences on the iMac that handles this new ability, complete with instructions and FYI stuff.

  • by joe_7399,

    joe_7399 joe_7399 Oct 30, 2014 12:52 PM in response to Dj Smooth
    Community Specialists
    Oct 30, 2014 12:52 PM in response to Dj Smooth

    Hey Dj Smooth,

     

    Thank you for using the Apple Support Community. Due to the nature of your issue or question you may find more information by using another one of Apple's support resources - https://getsupport.apple.com/GetproductgroupList.action.

     

    Have a great day,

    Joe

  • by John Whitehead,Helpful

    John Whitehead John Whitehead Nov 5, 2014 4:17 AM in response to Dj Smooth
    Level 1 (101 points)
    Mac OS X
    Nov 5, 2014 4:17 AM in response to Dj Smooth

    Where's the keypad? Right in front of you! Use the Mac keyboard's number keys. Couldn't be simpler.

  • by GiJoeinLosAngeles,Helpful

    GiJoeinLosAngeles GiJoeinLosAngeles Nov 5, 2014 12:06 PM in response to Dj Smooth
    Level 1 (5 points)
    Nov 5, 2014 12:06 PM in response to Dj Smooth

    First of all, this is a completely new system and KUDOS for Apple making this cutting edge feature available.  For me on Yosemite on my Mac Mini  this has worked flawlessly.

     

    That said, I too was trying to use the keys on the Mac keyboard for prompts response on a phone call using the Mac.  I could not hear anything.  Did not work.


    I even tried the iPhone's keypad and of course that then took the call off the Mac lol!  (Anyone that knows how to pick that call back up on the Mac please share)

     

    No reason for peoples heads to fall off bc they can't figure out a new feature like this.  Patience.

     

    After reading the Apple documentation which I admit is not perfectly clear (again realizing this is all so NEW) I noticed they said use MUTE....

     

    Guess What?  Problem solved!!!   Just hit the mute button on the call window and then hit the number key on the keyboard and it worked perfectly!

     

    Simple.

     

    Edit:  I might add there is something really COOL about your WIFI only iPad now ringing just like your iPhone and answering a call on it or your Mac!!!!!

     

    It's AWESOME!!

  • by Kempster31631,

    Kempster31631 Kempster31631 Nov 11, 2014 1:16 PM in response to GiJoeinLosAngeles
    Level 1 (0 points)
    Nov 11, 2014 1:16 PM in response to GiJoeinLosAngeles

    I totally agree... love the new feature... and PLEASED to get the answer... Hit MUTE, then numbers. 

     

    It's been really frustrating to get automated instructions on some of my calls which require a number from the keypad... but now I've got the answer.

     

    THANKS

     

    Ken

  • by Monster,

    Monster Monster Feb 15, 2015 5:49 AM in response to GiJoeinLosAngeles
    Level 1 (24 points)
    Feb 15, 2015 5:49 AM in response to GiJoeinLosAngeles

    You do not have to press Mute - anywhere within the call window will do. I will admit that a button to reveal the keyboard on screen would have been nice and having users realize this feature much easier.

     

    And if anyone knows how to automatically mute e.g. iTunes when receiving/making calls, they´ll make my day

  • by Bibli,

    Bibli Bibli Mar 5, 2015 12:49 PM in response to Dj Smooth
    Level 1 (0 points)
    Mar 5, 2015 12:49 PM in response to Dj Smooth

    Hey DJ - I completely agree that it looks like a missing feature (no ability to 'pop up' the keypad the way you can on an iPhone) as well as being a documentation bug (not explaining how to do something as common as using "phone keys" to navigate during a call).

     

    You can use the normal number keys above the main keyboard instead of the number pad. The number pad (on my keyboard at least) is terrible for making phone calls because it numbers form the bottom upwards. Phones are numbered from the top downwards. 

     

    Clicking on the call window in order to transfer keyboard input focus to the FaceTime call is... understandable after-the-fact for me as a programmer, but I definitely didn't guess it was necessary when I was making my call.

  • by Bibli,

    Bibli Bibli Mar 5, 2015 12:51 PM in response to John Whitehead
    Level 1 (0 points)
    Mar 5, 2015 12:51 PM in response to John Whitehead

    If it was simple to think of clicking the FaceTime 'call' and then then to use the keyboard, I'm sure Apple Support would have thought of it in the first place. 

  • by jm32211,

    jm32211 jm32211 Apr 5, 2015 6:24 AM in response to Dj Smooth
    Level 1 (4 points)
    Apple Music
    Apr 5, 2015 6:24 AM in response to Dj Smooth

    I agree that being able to make calls from mac is a very convenient feature but Apple really forgot to add a keypad which would be more intuitive

  • by nolanpaulstanley,

    nolanpaulstanley nolanpaulstanley Apr 21, 2015 8:00 AM in response to Dj Smooth
    Level 1 (0 points)
    Apr 21, 2015 8:00 AM in response to Dj Smooth

    answered already, but just type the number keys on your keypad. Don't need to hit mute. There's no traditional phone keypad.

  • by nolanpaulstanley,

    nolanpaulstanley nolanpaulstanley Apr 21, 2015 8:02 AM in response to jm32211
    Level 1 (0 points)
    Apr 21, 2015 8:02 AM in response to jm32211

    any idea how to get back to the computer's phone connection once you've gone over to the phone?

Page 1 Next