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iPhone keeps asking me to sign into iCloud

This morning my phone started 'wigging out' a bit regarding iCloud.


I am trying to use my phone as I normally do and it keeps asking me for my iCloud password every time I tap my screen or try to type.

This is ridiculous as I never signed into iCloud nor do I use it.


Now, I do have an iCloud account from like 4 years ago that I used once when my husband had to have his phone replaced and they backed up stuff there for him from the Apple store, but since then it's not been logged into nor used.


So, with this constant interruption while trying to type a text message to a friend, I checked my settings for iCloud and it does show my name but not that I'm logged in that I can tell. Everything is turned off in there. BUT, if I scroll to the bottom of the screen it says "log out". I never logged in. So, if I click that it tells me that "Deleting this account will remove it's data from your phone".


Now how can simply logging out of something I never logged into turn into a deletion of the account?


Powering down the phone and then booting it back up again does nothing. I still get that prompt to enter my password on every tap of the screen. In fact, it made it worse. My phone is useless at the moment due to the constant pop up prompts for my password.


Any suggestions would be appreciated.


iPhone 5

iOS 8.1

iPhone 5, iOS 6.1.4

Posted on Oct 27, 2014 5:25 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 2, 2015 11:30 AM

How to stop iCloud from asking you to repeatedly sign in on iPhone

  1. Launch the Settings app.
  2. Tap on iCloud.
  3. Scroll all the way to the bottom and tap Sign Out.
  4. Tap Sign Out in the popup menu.
  5. Tap *Delete from My iPhone** in the second popup menu.
  6. Type in your password to disable Find My iPhone if you're prompted and tapTurn Off.
  7. Once you are signed out of iCloud, reboot your iPhone or iPad by holding down the power and Home button until you see the Apple logo.
  8. Sign back into iCloud in the Settings app.

I only encounter this issue after updating to a major new version of iOS or after restoring with iTunes. This solution seems to fix the problem each time. Hopefully it fixes it for you too! And as always, if anyone else has any other suggestions, be sure to leave them in the comments!

25 replies
Question marked as Top-ranking reply

Apr 2, 2015 11:30 AM in response to Twitchin Kitten

How to stop iCloud from asking you to repeatedly sign in on iPhone

  1. Launch the Settings app.
  2. Tap on iCloud.
  3. Scroll all the way to the bottom and tap Sign Out.
  4. Tap Sign Out in the popup menu.
  5. Tap *Delete from My iPhone** in the second popup menu.
  6. Type in your password to disable Find My iPhone if you're prompted and tapTurn Off.
  7. Once you are signed out of iCloud, reboot your iPhone or iPad by holding down the power and Home button until you see the Apple logo.
  8. Sign back into iCloud in the Settings app.

I only encounter this issue after updating to a major new version of iOS or after restoring with iTunes. This solution seems to fix the problem each time. Hopefully it fixes it for you too! And as always, if anyone else has any other suggestions, be sure to leave them in the comments!

Oct 27, 2014 10:06 AM in response to ChrisJ4203

ChrisJ4203 wrote:


I'm sorry, what makes you feel I'm not familiar? If you tap on log out, it would delete the iCloud account on the device. It does not delete the data in the cloud, and would only delete the cloud data on the device. Did you require further information?

Thank you. Your vague one line answer wasn't enough to satisfy my concern is all. Don't mean to insult you.


I was also a little concerned that it says I was signed in when I never did.

Oct 27, 2014 12:36 PM in response to ChrisJ4203

ChrisJ4203 wrote:


Your concern may be that the account is active so you can activate Find My iPhone. That is why it would display log out. It does not mean that you have any data in the cloud. I have iCloud logged in with my device for Find My iPhone, however I do not backup to, nor do I sync any of my data to iCloud.

Well I did as you suggested and did click log out and let it 'delete' whatever it was it deleted and it stopped the incessant prompting. Like I said, the wording on the phone was confusing and I didn't want to make a headache for myself.


Thanks for the help.

Oct 30, 2014 8:17 PM in response to ChrisJ4203

Chris, you should be a bit more courteous to people that are asking questions about things they clearly aren't familiar with and have a deep concern they are going to delete precious information that probably can't be retrieved and possibly get someone fired from their job, THAT'S what concerned the person you were attempting to assist but ended up making them feel small. Makes me want to go turn in my Apple stuff and buy something else.

Nov 2, 2014 6:39 AM in response to Russell Stephens

Russell Stephens wrote:


Chris, you should be a bit more courteous to people that are asking questions about things they clearly aren't familiar with and have a deep concern they are going to delete precious information that probably can't be retrieved and possibly get someone fired from their job, THAT'S what concerned the person you were attempting to assist but ended up making them feel small. Makes me want to go turn in my Apple stuff and buy something else.

This is a user-to-user technical support forum. If you were expecting Apple customer service staff, you're in the wrong place. It is also apparent that the two previous posters in this thread did, in fact, arrive at a place of mutual understanding several days before you felt the need to step in. It should also be obvious that, based on the large number of user-awarded points that Chris has, that he's quite good at helping people.


If you think that answering questions can be done better, I challenge you to show us how it's done rather than criticize others who spend a lot of time doing so.


Best of luck.

Nov 19, 2014 10:16 PM in response to IdrisSeabright

I have to say Russell Stephens is right on this one and you're wrong. Chris was snippy and sarcastic to the lady about her not recognizing his expertise, and it was quite off-putting to see—and I'm a Mac user going back 25 years. I don't know what his previous user-awarded points or the fact that this is a "user-to-user technical support forum" have to do with the need to keep basic courtesy. He goofed in this instance. It happens. Everyone should have the attitude of service—Apple employee or not. Behavior here reflects on the company and its community.

Nov 19, 2014 11:00 PM in response to SamuraiMac10

SamuraiMac10 wrote:


Everyone should have the attitude of service—Apple employee or not. Behavior here reflects on the company and its community.

I do this for my own amusement, not out of an "attitude of service". I don't represent Apple. Nor does Chris. They don't pay us. You may have thought Chris was snippy or sarcastic. Fine. He's allowed. You're allowed not to like it. Ignore his answers. You'll miss out but that's your problem. But expecting us to be customer service reps? Ok, that did provide me with some amusement.

Nov 19, 2014 11:50 PM in response to SamuraiMac10

SamuraiMac10 wrote:


Having the attitude of service is just human decency.

Attitude of service? No, that has nothing to do with human decency. It sounds far more like some sort of religious vow or obligation. You are really taking a user-to-user technical support forum way to seriously. I feel no "attitude of service" toward you. Sorry.

Aug 31, 2015 1:31 PM in response to ChrisJ4203

Chris - I have tried repeatedly to follow your suggestion - log out of iCloud, reboot phone, and re log into iCloud and it has not worked. How do I do something further to get rid of this, and successfully sign in to iCloud? It concerns me because I am about to renew my annual subscription to iTunes Match so I can stream my own music collection on any device including this older iPhone 4S. I only use this older iPhone on WiFi to stream Pandora and my music using the Music app. I can stream using Pandora1 (behind the repeated iCloud sign in window) but cannot get to my own music using Music on the phone. It won't show my playlists or my complete library. Any further thoughts or suggestions?

iPhone keeps asking me to sign into iCloud

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