Problems with callservicesd and soagent

Hi, I am experiencing the same phenomenon with 'soagent' theOS X El Capitan ver. 10.11.3. It is eating almost 100% of the CPU and would not go away even after killing the process. Within seconds it is back. This 'flaw' remains in the system likely by design. Zed

Hi, I found that the problem was caused by synching my Contacts and Messages with the 2 of my Google accounts. I previously realised that using Apple's Mail app with the Google accounts is not ideal since it is using so much of system memory. I now access my Google e-mail via browser only. Recently I allowed synching contacts and messages with my Google accounts, but again it used almost 100% of the CPU while synching. When I disabled synching contacts and messages for Google accounts the 'soagent' is at 0% CPU. Thanks, Zed

Hi,

This thread is in Yosemite.

You post about El Capitan.

It is a lot clearer in El Capitan that the Contacts App does not like syncing with more than one Account such as iCloud or Google.

It seems to get stuck in an endless loop on constantly trying to check if the lists on each server have changed.

This cause Messages to Hang as it is waiting on the Contacts App.

What is also clear is that in EL Capitan many items already listed in System Preferences > Internet Accounts seem to get turned On fro both Messages and the Contacts App when they were not set this way in Yosemite.

It was because my Yahoo, Google and AIM account as well as my iCloud account were turned On (Also see Contacts > Preferences > Accounts).

7:50 pm Wednesday; March 16, 2016

for the Points

7:08 pm Thursday; March 17, 2016

Phew, thanks. My computer fan was running nonstop because of the CPU load. All better now. This solved the problem immediately. Unbeknownst to me, I was pulling contacts from Google, Linkedin, iCloud and MS Exchange. My poor computer.

Hi,

You're welcome

9:36 pm Friday; March 18, 2016

This did it for me! I unchecked an account (gmail?) that I didn't want to use, but was obviously having issues anyway...

Thanks for lettings us know.

8:30 pm Wednesday; March 23, 2016

Ralph,

I have the same CPU problem and I have multiple accounts under Contacts->Preferences->Accounts.

What should I do, delete the accounts or just deactivate them (by unticking the box)?
Or should I disable Contacts in each account in "System Preferences->Internet Accounts"?

On a side note, it is really confusing that the account settings are in two places, firstly in "Mail/Calendar/Contacts->Preferences->Accounts" and secondly under "System Preferences->Internet Accounts". It is not clear how these interact.

Thanks in advance,

Sven

Hi,

It is best to deactivate them as like you mention that they are often in System Preferences > Internet Accounts.

Lets say that apart from iCloud you also have a Google Account that was just for email originally.

From about Yosemite onward System Preferences > Internet account has shown options that could allow other app access to the info.

In the case of a Google Mail ID this could be the Contacts App and the Messages app.

Messages has not lost the iChat way of adding account when things were more separated out.

I never synced my Contacts app (Address book) until after I got an iCloud account and I am not sure if you can add accounts directly there.

Apple have obviously started on a process designed to streamline what an "internet Account" can do and centralise turning functions ON and Off.

Like most things Apple there are several ways to do things.

However you cannot say one method is right or wrong when compared to another.

7:37 pm Monday; May 2, 2016

Thank you! Although, this doesn't solve the problem, but it helped me identify the problem. Cheers.

i delete all of my contact item. solve this issue。

apple should solve this Serious harm bug；

Send Apple feedback. They won't answer, but at least will know there is a problem or a suggestion for change. If enough people send feedback, it may get the problem/suggested change solved sooner.

Feedback

Absolutely worked!

In the Finder hold down the ALT key whilst using the Go Menu.

Select the Library that has appeared.

Navigate to Containers/com.apple.soagent/Data/Library/Preferences and delete (Drag to Trash) the com.apple.soagent.plist and then Restart the computer.

macOS Sierra

Version 10.12.1

MacBook Air (13-inch, Mid 2013)

Processor: 1.3 GHz Intel Core i5

Memory: 4 GB 1600 MHz DDR3

Cheers Mr. Johns! Happy Christmas...

for the Points

8:02 pm Tuesday; December 13, 2016