iPhone 6 plus blue screen and reboot

Hi KelliefromAlabama,

I have a 16GB iPhone 6 plus with T-mobile as my carrier & my wife has a 16GB iPhone 6 (regular) with T-mobile as well. I turned on wi-fi calling on both our phones at the same time about a month and a half ago and the phones were just fine. THEN my phone about 3 weeks ago starting having the blue screen and rebooting and it would happen randomly. Turning off wi-fi calling didn't affect anything in my case. The reboots would seem random then it looked like it would reboot when I had a certain app open, but then it would be random again afterwards. One thing is for sure is that it rebooted at least once a night because every morning I would see that I had to re-enter my passcode and it wouldn't except my fingerprint first. Anyways, I ended up at the apple store and they stated that it was a known problem and that it had something to do with the 'logic board'. Not sure what that is, but I ended up trying to replicate the blue screen to no avail. She took the phone into the back and came back with a new phone for me stating she was able to tinker with it enough for it to reboot with the blue screen. My new phone has been great!... So far. I haven't turned on wi-fi calling but I don't think that's the issue. I'll be updating this as I use this new phone. Good luck everyone.

Well, it turns out that my fix ended up not helping. After another power-down and reboot, I experienced continuous reboots to blue screen and couldn't get out of it no matter what I tried. I then tried to restore my device to a previous backup and that's when my phone basically bricked, i.e., my mac or any other mac could no longer communicate with the phone. I reported my issue to Apple/ T-Mobile and T-Mobile is now replacing my phone.

Really would be nice if Apple/ T-Mobile would give us all some information on this.

I have iPhone 6 plus 8GB and verizon is my carrier. I just returned from vacation and have all vacation pictures on the phone and it hasn't been backed up. This morning it was almost out of battery juice and I put to charge. I was also low on storage understandably. When I return to it few hours later, I see the phone is going through automatica reboot cycles. White screen with Apple logo for about 30 seconds, then blue screen for 1 second and black screen for 1 second and the cycle repeats constantly.

I REALLY need those pictures and contacts on the phone, especially the former. Any help, I don't care how, but I need to get my photos.

Please, please HELP!!

Hey Mogilir,

If your computers are not recognizing your iPhone I don't think you're going to be able to pull the photos off of it. Do you know if you have your icloud storage set up to back your photos? If you did, you may be able to verify if they're on there by going to www.icloud.com, signing in, and then checking the photo application. I understand what you're going through, I lost some cherished photos and videos of my grandma before she passed when my iphone 5 bricked. I didn't have a backup on my computer that had those files so they were lost for good. I hope you get your photos back. ✅

Unfortunately, I haven't backed up the photos to the iCloud or to iTunes since returning from the trip. Apple store doesn't even entertain taking the phone for service when I ask content to be preserved. They referred me to an external party. I described the crash status and how update to latest version wouldn't go through and the engineer from this company thinks that this is the logic board failure (everything on the phone cpu, storage is on this board) and there is no recovery from that.

Hello, all...I posted about my similar issues with my 6 Plus (AT&T carrier)...I would recommend investigating your diagnostic and usage logs...I found the following crash culprit: "amcc data ram single-bit ecc error".

If you see this in the report, it is likely (according to AppleCare representative I spoke with this morning,) a fatal hardware failure.

Regards,

Daniel

This happened me today and my phone still wont switch back on I have even tried hard reset

I have no idea why I will got iPhone 6+

I had been using iPhone over 5 years never got crush or blue screen stuff

It was restarted unexpectedly with blue screen after got off from tube.

It can't be more worse by now, I have to call back with my family while they dun how to use internet, so I couldn't call back as well.

Otherwise, I tried to talk with online supported team and they were saying they will love to help me book appointment see how its going,

and I do request in LONDON, but they kept sending me Manchester Apple store will be the soon one available.......

Seriously?

Wanted to share my experience with iphone and the BSOD. Both my wife and I started experiencing the BSOD at the same time about 2 weeks ago (iphone 6 and iphone 6 plus, using the same icloud account). I went down a few paths to figure out what was going on (bluetooth? fitbits? wifi?). Eventually, turning off wifi kept it from doing a BSOD, but it was intermittent. After trying a few different things, I was able to force a BSOD by doing a backup over wifi to icloud. After several attempts, I was able to make a backup without a BSOD. At this point, we went to the Apple store and were given new phones as the BSOD was being triggered by some system processes (according to tech).

Still, later that evening, BSOD continued on the new devices. After poking around some more, I was able to trigger the BSOD by viewing my photo library. The combined photo library was several thousands of photos, but stumbling around, I found that my backup included some weird emojis and backgrounds from the skype app on our home computer. I am not sure how they got backed up (whether from someone accidentally backing them up or an upgrade to mavericks/photos doing so), but since I didn't need them, I moved them to the trash. After that, I was able to browse the photo directory without crashing, but if I looked in 'Recently Deleted,' the phones would crash again. Using the icloud.com site, I deleted all these saved emojis and backgrounds. I have not had any crashes since.

I have no idea why these images caused issues, whether the images were corrupt or somehow system files were named jpg, but either way, it may be worth looking into your photo backups and ensure that stuff you didn't intend to backup may be causing the crashes. It appears this may be unintended consequences of photo backups to icloud from your computer. Hopefully, this helps someone else out there and if any Apple techs are looking at this, it may be worth exploring as to why these issues are happening. (Happy to take credit for finding this out too 😉)

Cheers,

Scott

Hey all just wanted to give an update on the new phone I have received from the Apple store back in July because of the blue screen resets. No issues whatsoever. Please get your phones to the apple store to have it checked out as soon as you can before your warranty is out.

Hello.

I have iPhone 6 '128Gb' for around 10 months now with no issues. Today when texting I got the blue screen and it reset. I'm on Giff Gaff (O2 network) and have 70Gb remaining out of 114Gb. It's only happened once so far.

Any recommendations ?