my sons phone is locked up. Is requiring his ex girlfriends iTunes password which he does not know. I have contacted her and she will not respond... i have reset the phone but it will not go past the needing the iTunes password.. It's an 5s... How do I fix??
You would need to ring apple customer services. They could probably verify you own the phone through your IMEI number and email address. Other than that there is no way that I know to get into it. After all it's a security measure to stop people stealing and wiping phones.
Good luck
T2baxte2014 wrote:
my sons phone is locked up. Is requiring his ex girlfriends iTunes password which he does not know. I have contacted her and she will not respond... i have reset the phone but it will not go past the needing the iTunes password.. It's an 5s... How do I fix??
Is the phone locked to her account or is it just iTunes, (is Find My iPhone on)
You need her password or for her to login to her account and remove the phone from it.
Find My iPhone Activation Lock
Read this to understand why YOU cannot unlock the iPhone without the Apple id owner's cooperation
There is no way of activating the phone without the Apple ID password. Apple will not help your son circumvent the activation lock. He must get the password from his ex. Without that the phone is useless. The other option is to ask her to login to her iiCloud account and to remove the phone from find my iPhone. That will not require the divulgation of the password; she can do it herself.
I still do not understand why people insist on "sharing" Apple IDs. It just causes headaches as your son has already learned.
FelipeV wrote:
I still do not understand why people insist on "sharing" Apple IDs. It just causes headaches as your son has already learned.
I'd sooner share my toothbrush.
Meg St._Clair wrote:
I'd sooner share my toothbrush.
EEEWWWWWWW!
Thanks everyone for your help...
is your toothbrush a medium or soft bristle?? Lol
how could you have a girlfriend and not know her user name and passwords... Are you sure he had a GF?
Yes.. They dated for 3 years and shared itunes... He switched to a galaxy 5 and did not use the 5s for about 5 months. I got it from
him to sell before the 6-6plus came out so the price would not drop. They had broken up during that 5 month time
period.. Bad breakup... He does not remember rhe password and she may have even changed it... I finally was able to reach here today and texted her the link to remove it from her iCloud and she is going to take care of it tonight... yeah me!!!
Speaking as a rather old man it's good know that a young man can still rely on Mum to untangle the mess 🙂
Glad that you were able to reach out to her to sort it out
Tell your son that he is very lucky that his ex is reasonable. I have seen Apple ID "spats" in the past border on the insane, especially between exes. I know of a friend whose divorce was so acrimonious that his ex refused to to give him access to his kids photos on photostream as she controlled the account ( she removed the share function). It took a judge to order her to finally turn in the pictures. Go figure.
I always recommend each Apple user to get their own ID. There is no reason not to nowadays, especially with the new family share option.
T2baxte2014 wrote:
Thanks everyone for your help...
is your toothbrush a medium or soft bristle?? Lol
LOL! Glad you got it sorted out.
Sons girlfriend broke up.. Can't access phone due to iCloud password of girlfriend. How do you get the phone unlocked?
