Photos sync'd to iPhone from iTunes all messed up in iOS 8.1

Hello,


I use an iPhone 5S with iOS 8.1. I sync photos from my mac via iTunes to my phone. They are separate folders and all was well in iOS 7. But in iOS 8, 8.0.1, 8.0.2 and 8.1, I have been experiencing many duplicates of the photos that I have sync'd in different folders. Not only does it create duplicates of the same folders twice but also messes up with the photos and they appear random in different folders. For instance I am syncing Folders A,B and C. After the camera roll I get Folder A, Folder B, and Folder C followed by Recently Deleted album and then Again starts with Folder A which contains photos randomly from the other two folders B and C. Likewise Folders B and C also have random photos from the other two albums respectively. I have no problems with the camera roll and the recently deleted folders. I was wondering if any of you guys have the same problem and found a fix to it.


I have removed all the photos from the phone and deleted the iPod Photo cache from my mac and sync'd the photos again. After the sync the gallery looks fine but after sometime or maybe i didnt notice much, after a restart. These duplicate folders start to crop up.


I clean installed my iOS 8.1 from iTunes.


Cheers,


M.

iPhone 5s, iOS 8

Posted on Oct 29, 2014 9:48 AM

Reply
54 replies

Oct 8, 2015 7:53 AM in response to OMANnTHEO

I did have similar issues but not that often.

And when the duplication thing happens to me I found that best is to sync only my first photo folder containing only 1 photo.

Looks ike it's easier for the iphone itunes relationship than erasing all or syncing on a messed up situation.

Then I sync without photo (uncheck photo tab syncing) so they all are deleted clean and then check again sync all photo and sync.

Maybe quicker than clearing the cache file, I have 19k photo it takes nearly 12h to rebuild, but I agree it may be bugged.


Do you have a photo folder that bears the same nale as some of the standard apple folders like "deleted" or "roll"...

It looks to me it could be the issue that it buggs the thing to see it's own folder and a synced one with same proprietary name...

Oct 29, 2015 10:01 AM in response to Mani V K

Still happening on 9.1, for anyone who was hoping that the new update would actually solve this issue. 😠 It also appears to randomly delete photos that I have sorted into individual folders on the fly on my phone, as well as entire folders synced from my PC. As someone who has a ton of photos and references them all the time for Facebook, in conversation, etc., this is incredibly frustrating. Please fix soon, Apple!

Oct 30, 2015 5:02 PM in response to Blueline29

I am not sure whether this has worked yet or not. But so far so good.

I am syncing folders on my Mac to the iPhone. I did the following to try to fix it:

1. Removed all photos in my iphone from itunes

2. Deleted ipod photo cache

3. Created a new folder "Pics" in the main folder list on finder

4. Moved the folders that I'd like to sync to the iPhone to "Pics". (I used only a few folders)

5. Synced the "Pics" folder to itunes after clicking "All folders"


I also removed access to photos on my iphone to all apps except Whatsapp (do this under privacy). As and when other apps are asking for access I'm giving it. If it pops up again after a particular app maybe that is to blame.


I'll keep you posted if the issue pops up again.

Apr 8, 2016 2:45 PM in response to Mani V K

I also have this problem on my iPhone 6s and on my iPad Air (IOS 9.3.1), and I have experienced this problem for a long time, since IOS 8 or 7 even. Every time there is an update, Apple is messing up all my photos. I get duplicate folders. Photos ends up in folders they originally did not belong in. It is a completely mess every time I update IOS. That Apple has not fixed this yet makes me believe that they do not give a **** about it. Or they are incompetent and does not know what they are doing. Or maybe both. I have given up on Apple/iPhone because this has turned into a joke.

Apr 13, 2016 5:13 PM in response to Mani V K

OP is from Oct 29, 2014 , here I am in Apr 13 2016, still have the same issue. Photos is out of order, with multiple albums with all pictures all over the place.

I usually have to delete and resync. The kicker is that I'm using a macbook pro 13" to sync it with itunes; it did not have this problem when I was using a Windows PC itunes to sync!

It's probably one of those rare but apple can't replicate the bug, a very annoying one too.

Apr 18, 2016 10:01 AM in response to davidfromleighton buzzard

I am a Level 5 ASC contributor and lord and behold, I have been having the same issue since the fall of 2014 when iOS 8.x was first released. I am going to explain the problem in detail and also the steps that have been taken to try to resolve, all to no avail.


Like the OP I had no issues with iOS 7. Starting in late 2014 and with every single iOS update since, the folders I have synced from my computer to my iPad get duplicated during the iOS update process. To explain, before an update I have Camera Roll, Recently Deleted, and 2 folders containing photos that I have synced from my computer via iTunes to my iPad (let's call them albums A and B). Immediately after an iOS update I end up with Camera Roll, Recently Deleted (both unchanged), the original albums A & B (generally unchanged), and extra/junk copies of albums A & B containing random photos from A & B. Sometimes I get one extra of each album, sometimes several extras. This has happened with every single iOS update since the fall of 2014. Once these junk albums appear they cannot be deleted from the iPad directly as they are coded as synced albums. The junk albums contain pointers (not actual photos) and the only way to delete them is to first delete the iPod Photo Cache on the computer, then doing a sync with no photos selected (this clears all photos except Camera Roll), then doing a new sync with albums A & B. The Photos App remains well after that until the next iOS update when the issue reappears without fail. So with every single iOS update in the last 18 months, after updating iOS I have had to clear all synced photos and then re-sync the ones I want. The extra junk albums show up regardless of whether the update is done over the air or through iTunes and regardless of whether I have one album or more than one. If I have one album only, it gets duplicated, sometimes once, sometimes multiple times but it is always duplicated after each iOS update.


I first contacted AppleCare about this issue in December 2014 and have had an open case with them ever since. I have spoken with a highly experienced Level 2 tech more times than I can count and the issue has been escalated to Engineering on several occasions, all to no avail. To summarize past steps, my iPad has been restored several times, both from backup and also as new to make sure no corruption was being restored back. All Apps have been re-downloaded and settings re-configured from scratch. My iPad was replaced by AppleCare to eliminate the possibility of a hardware issue. Potential metadata issues were suspected so I downloaded a 3rd party program to my computer and stripped the photos in question of all metadata. No metadata remains in these photos. I have synced different photos. I have replaced my main computer (original W7, new one W10). I have a fresh install of iTunes (12.3.3). None of the photos are 3rd party, i.e., they were all taken by me with a selection of cameras and there is no discernible pattern as to why they are duplicated. I also should point out that I keep a different synced album on my iPhone and the same issue has occurred there. It is not as repeatable as with the iPad. During some updates the album on the iPhone is left untouched but with other iOS updates the same duplication issue occurs (same photos, no change in album content).


This thread is one of several I have encountered in the ASC describing this issue and at this point I have two options, to live with the issue and re-sync photos following every single iOS update (what I have been doing) or delete all synced photos from the iPad permanently.


I will be emailing AppleCare again and linking this thread.

May 17, 2016 9:02 AM in response to Mani V K

My iPad and iPhone have been doing this for over a year now, not sure of which version of software but it is always up to date.

I've managed to get them back as I wanted by deleting all the photos on the device through iTunes and syncing them, then deleting all iOS photo cache files and beginning again, it eventually becomes corrupt again after a month or so, I've not

had the problems for quite a while until last nights iOS and iTunes updates, I now how multiple folders of folders I actually synced on the devices and folders that were deleted months ago with photos mixed up in all of them.

this really needs fixing.

May 17, 2016 9:12 AM in response to Renquist101

Please see my post on Page 2 of this thread. I had the same experience yesterday again when updating to 9.3.2. My iPad had one album synced through iTunes. After the update a second album was auto created with duplicate/junk pictures. This has happened with every single iOS update since late 2014. See my previous post for the details of what has been tried, including reset as New, replacing the iPad with a new one, strippping the pictures of all metadata, and syncing different pictures, all to no avail. Time for me to contact Apple Support again....

Aug 10, 2016 4:26 PM in response to Mani V K

Yeah, Im running into this since I updated to ios 9.3.4 yesterday. Hadnt seen the issue previous to that but I guess it could have happened sooner without my noticing.


edit - to be clear, what Im seeing is duplicate albums and the duplicates are all messed up. So my first "Japan 2014" album looks ok but now I have three duplicate albums with the same name but each album has different pictures in. Same goes for all my albums - multiple dupes with random pics inside.

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Photos sync'd to iPhone from iTunes all messed up in iOS 8.1

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