iPhone 6 headphone jack crack

Question

Level 1

0 points

iPhone 6 headphone jack crack

I got my iphone 6 delivered to me 5 days ago. When I tried plugging in the headphone provided by apple the jack cracked! This is indeed a manufacture defect and not happy with it. Spoke to Apole service cdntre who are a whole days drive from me. I requested them to get me a replacement set so I could swap one on the spot as I cannot wait for it to be sent for servicing . They declined and said it needs to be sent to a service station and could take a week. Has anyone faced such a problem ?

iPhone 6, iOS 8.0.2

Posted on Oct 30, 2014 10:43 PM

Reply

Answer 1

Sattyvirus Author

Level 1

0 points

Oct 30, 2014 10:50 PM in response to Sattyvirus

Reply

Answer 2

NiN04

Level 1

0 points

Nov 6, 2014 10:44 PM in response to Sattyvirus

I am facing the same issue ..i have been to apple apple care and had talked about 2 hr with apple people on phone as well. They said it is a physical damage and not cover under Warranty .its been only 2 week i got my phone and i dont know how that has happened .i dont use phone for listing to music but while using head-jack i noticed that ,initially i thought its a dust but it was a crack Either its a manufacture defect or its has happened from my side. Phone is not damaged neither it has any stretch or dent . when i told them this , they said it might has happened because of use so question arises what Quality of material apple is using for making iphone that it cant be use for 12 days . So Are we spending thousands of rupees to buy a phone which is made up of substandard material ??

Hope apple people will ans me ..and hope to hear from them soon

Reply

Answer 3

Sattyvirus Author

Level 1

0 points

Nov 7, 2014 12:14 AM in response to NiN04

Yes NiN04 i so much agree with you. The quality of materials used are not typical standards. How could they have even though of making the iphone 6 jack inner jacket out of plastic! All the previous iphones were all made of metal.

It was a waste of time for me as spoke to apple service and even drove a whole day to check my phone at the apple service centre and they denied replcement saying it was physical damage. It was faulty manufacture i insist. Im not happy with the decision apple provided and doubt i will ever use any apple products in the future!

Reply

Answer 4

NiN04

Level 1

0 points

Nov 7, 2014 12:16 AM in response to Sattyvirus

have you got your phone replaced ??

Reply

Answer 5

NiN04

Level 1

0 points

Nov 7, 2014 2:13 AM in response to Sattyvirus

Even i agree with you..i even gave them your Post reference ..i am not happy with the response and decided not to use apple product here after ..

Reply

Answer 6

Sattyvirus Author

Level 1

0 points

Nov 7, 2014 3:20 AM in response to NiN04

What did apple say when you gave them my reference? Is sad that Apple closing their eyes to our genuine case! You should make videos and upload it on Youtube. I decide to do just that.

Reply

Answer 7

NiN04

Level 1

0 points

Nov 7, 2014 4:29 AM in response to Sattyvirus

They had nothing to say ..they were trying to avoid your Case ...you know what offer they gave me ..?? they asked me for 26 k and said we will replace your old phone with the new one... and my old phone is 12 days old ...😠

Reply

Answer 8

Sattyvirus Author

Level 1

0 points

Nov 7, 2014 4:34 AM in response to NiN04

Omg!! Did Apple really stoop that low ! That was very rude of the to try and rip u off ur money ! bad move Apple .

Reply