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text encoding problem with mail when viewed in outlook

When a mail with french glyphs is sent, they appear as chinese glyphs in outlook.

Never had this problem before on Mavericks.

Started with Yosemite Update.

This issue appears ONLY with Reply, not with a brand new mail.

Thought that unchecking « Keep original message formating » Preferences would solve the problem. NOPE.

Anybody has a solution, or the same problem ?


Exemple : J'en avais fait une l’année précédente, me rappelle :



Appears as :

Jen avais fait une lannprdente, me rappelle :

MacBook Pro with Retina display, OS X Yosemite (10.10)

Posted on Oct 31, 2014 8:20 AM

Reply
11 replies

Jan 6, 2015 7:06 AM in response to bodoni

hello, looks like the problem still appears in some condition. I checked the charset in the mails, and from my client side, it looks like they are using :

Content-Type: text/plain;

charset="iso-8859-1"


Should I force my mail this use this char set ? It is a big company, and users are not able to change their charset, it is all IT driven.


I have found that info on a page :


Alternatively, you can run the following command to have this setting be the default “UTF-8” encoding:

defaults write com.apple.mail NSPreferredMailCharset -string "UTF-8"


Could it be of any help if I change it to :

defaults write com.apple.mail NSPreferredMailCharset -string "iso-8859-1"


Thanks

Jan 6, 2015 7:09 AM in response to Tom Gewecke

hello, looks like the problem still appears in some condition. I checked the charset in the mails, and from my client side, it looks like they are using :

Content-Type: text/plain;

charset="iso-8859-1"


Should I force my mail this use this char set ? It is a big company, and users are not able to change their charset, it is all IT driven.


I have found that info on a page :


Alternatively, you can run the following command to have this setting be the default “UTF-8” encoding:

defaults write com.apple.mail NSPreferredMailCharset -string "UTF-8"


Could it be of any help if I change it to :

defaults write com.apple.mail NSPreferredMailCharset -string "iso-8859-1"


Thanks

Jan 6, 2015 7:24 AM in response to bodoni

bodoni wrote:


Could it be of any help if I change it to :

defaults write com.apple.mail NSPreferredMailCharset -string "iso-8859-1"



I don't know, might be worth a try. As I see the problem, however, you are already sending mail using that charset, but it is being misread at their end as a different encoding. The purpose of the dingbat is to make your own charset correspond to the one they are using to read it, which is presumably utf-8 (iso 8859 1cannot display any chinese).

Jan 6, 2015 10:48 AM in response to bodoni

bodoni wrote:


It looks that they would have this charset :

Content-Type: text/plain;

charset="Windows-1252"


The problem is that it doesn't matter what they are using to send messages. Their mail app is misreading your replies. Your replies should say charset=utf-8 if you add the dingbat, and all modern mail apps would read that correctly.


If that isn't working, all I can suggest is that you try switching to Outook or webmail for their emails.

Jan 6, 2015 11:10 AM in response to bodoni

bodoni wrote:


The only way it stops, is when I convert to plain text.


That is consistent with how this problem was caused several years ago (mixed encodings in rich text messages and buggy Outlook reading the wrong one).


If you look at messages in your Sent folder with View > Message > Raw Source, do you see utf-8 in all the charset= headers (there could be several in a rich text message, separately for the plain text part and the html parts.)

Jan 6, 2015 11:48 AM in response to Tom Gewecke

It looks like there is some kind of mixing like you say.

For the same paragraph, in the one I receive from my client (which displays OK on my screen) :


------_=_NextPart_003_01CFED64.5E0191AB

Content-Type: text/plain;

charset=”iso-8859-1”

Content-Transfer-Encoding: quoted-printable


Bonjour Nicolas,

=20

Suite =E0 notre discussion, pour ESS il s’agira donc de d=E9velopper une =

imagerie plut=F4t qu’une signature ou qu’un sceau, ou tag comme ce qui =

avait =E9t=E9 propos=E9. Comme discut=E9, l’image pourra =EAtre =

compos=E9e de plusieurs images ou d’un m=E9lange d’illustration et =

d’image, qui =E9voquent le ESS (rest of text)


It comes like this (I asked to send me the mail that appear with chinese to them) :


------_=_NextPart_001_01CFEE26.44842963

Content-Type: text/html;

charset="utf-8"

Content-Transfer-Encoding: base64


PGh0bWwgeG1sbnM6dj0idXJuOnNjaGVtYXMtbWljcm9zb2Z0LWNvbTp2bWwiIHhtbG5zOm89InVy

bjpzY2hlbWFzLW1pY3Jvc29mdC1jb206b2ZmaWNlOm9mZmljZSIgeG1sbnM6dz0idXJuOnNjaGVt

YXMtbWljcm9zb2Z0LWNvbTpvZmZpY2U6d29yZCIgeG1sbnM6bT0iaHR0cDovL3NjaGVtYXMubWlj

cm9zb2Z0LmNvbS9vZmZpY2UvMjAwNC8xMi9vbW1sIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcv

VFIvUkVDLWh0bWw0MCI+PGhlYWQ+PG1ldGEgaHR0cC1lcXVpdj1Db250ZW50LVR5cGUgY29udGVu

dD0idGV4dC9odG1sOyBjaGFyc2V0PXV0Zi04Ij48bWV0YSBuYW1lPUdlbmVyYXRvciBjb250ZW50

PSJNaWNyb3NvZnQgV29yZCAxNCAoZmlsdGVyZWQgbWVkaXVtKSI+PHN0eWxlPjwhLS0NCi8qIEZv

bnQgRGVmaW5pdGlvbnMgKi8NCkBmb250LWZhY2UNCgl7Zm9udC1mYW1pbHk6V2luZ2RpbmdzOw0K

(with a lot of lines like this, as a big block)

text encoding problem with mail when viewed in outlook

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