Cannot send e-mail

Hi Linc

Many thanks for your response. I went through all of the document and I still can't get my e-mail sending to work (I can receive e-mails). I had no issues before installing OS X Yosemite and it's unclear to me whether this needs a OS fix or whether there is a solution to this issue

Any further thoughts would be much appreciated.

Many thanks

David

Hi Linc

This is what I've tried (bearing in mind that I've had my internet provide remotely connecting to my computer to check all my settings and they could not work out what the issue was as all settings were re-input):

- Under connection doctor, the STMP account type is showing a red status, the error message is: 'Trying to log in to this STMP account failed. Verify that the username and password are correct'. Both have been verified as correct. The network diagnostics box is greyed out and cannot be access directly from connection doctor

- Checking network diagnostics shows that the status is green for everything

So going to the part of the document that looks at where the connection doctor shows one or more red dots in the account status column:

- Check your incoming IMAP or POP and outgoing STMP email account settings: these have been checked both by myself and my internet provider as correct

- I have no third party software so this can't be causing any issues

- Check for Internet Service Provider port blocking: I have checked this per the instructions and this looks fine; in case it matters, I am using port 587 rather than 25 as advised by my internet provider (although the issue remains whether I use port 25 or 587

- I am connected to the internet from my normal location and using the same ISP as usual

- I have no icon next to my inbox (there was at one point but I solved this through allowing insecure authentication (which I did reluctantly)

- I've tried webmail and this works fine, both receiving and sending e-mails

- I have not reset my e-mail account or password and I'd rather not as it's not obvious that this will resolve the issue

There are no other options in the steps set out in the article so I'm at a loss as to what to do. Very frustrating.

If it's useful, I can set out the log details from the Mail connection doctor.

Thanks in advance for further help

David

Hi Linc

The server name is: relay.plus.net - is this what you mean by address? Or is there a different field I should be looking at?

Thanks

David

Hi Linc

I followed your instructions and, indeed, I get he line that you set out in your reply almost instantly. Is this good news?!

Thanks

David

Hi Linc

Thanks for the advice. I tried both changing the authentication methods and deleting the password in the keychain access application but, unfortunately, neither seems to have worked. I still get the same error message when trying to send an e-mail.

I don't suppose that you have any other suggestions?

Many thanks

David

Hi Linc

This is the log:

INITIATING CONNECTION Nov 04 21:18:11.170 host:relay.plus.net -- port:587 -- socket:0x0 -- thread:0x600001073d00

CONNECTED Nov 04 21:18:12.198 [kCFStreamSocketSecurityLevelNone] -- host:relay.plus.net -- port:587 -- socket:0x6000006b8e40 -- thread:0x600001073d00

READ Nov 04 21:18:13.231 [kCFStreamSocketSecurityLevelNone] -- host:relay.plus.net -- port:587 -- socket:0x6000006b8e40 -- thread:0x600001073d00

220 avasout01 smtp relay.plus.net

WROTE Nov 04 21:18:13.278 [kCFStreamSocketSecurityLevelNone] -- host:relay.plus.net -- port:587 -- socket:0x6000006b8e40 -- thread:0x600001073d00

EHLO [192.168.0.2]

READ Nov 04 21:18:13.296 [kCFStreamSocketSecurityLevelNone] -- host:relay.plus.net -- port:587 -- socket:0x6000006b8e40 -- thread:0x600001073d00

250-avasout01 hello [87.115.92.192], pleased to meet you

250-HELP

250-AUTH LOGIN PLAIN

250-SIZE 104857600

250-PIPELINING

250-8BITMIME

250 OK

Hope this helps

David

Hi

Thanks very much for your reply. I changed this one yesterday and it doesn't seem to have fixed the issue - I know for others this has worked but unfortunately not for me.

Thanks

David